Beacon Electrical Reviews 

If I could give minus stars, I would. My experience with Beacon Electronics has been terrible from start to finish. It took them over six weeks to deliver my order, despite me repeatedly chasing them for updates. Their customer service is shockingly rude and unhelpful — especially Ben and Denam, who were extremely dismissive throughout the process.

I was even threatened to pay for a faulty built-in microwave that was clearly defective. Thankfully, my credit card company investigated the matter and refunded me, confirming my claim. So I was constantly threaten and made me my pay at the end.

The engineers are also dishonest — they say one thing in person and write something completely different in their reports. I find their practices misleading and unethical.

Never buy from or deal with this company. I strongly advise others to stay away from Beacon Electronics.

Kingsbridge branch, South Devon, Dan
Such helpful advice
Always great service, fair prices, honest opinions and advice even when it does them out of a sale

A delight to go into a small independent shop. The atmosphere was relaxed, the staff were attentive and knowledgeable.
If you are in need of a domestic item or, like me, just a bit of cable please visit this company.

I wanted a new TV. Searched all the "Normal " national retailers. During my search Beacon Electrical popped up. While Beacon Electrical is only a couple of miles away from me I had forgotten about them and thought they wouldn't be competitive with the National retailers. I was wrong. Their prices matched the others. They were also very helpful. I asked a number of questions via email and if they didn't know they admitted it but they found the information I required and came back to me. Another benefit of buying from Beacon Electrical was I got 5 years warranty at no extra charge (Samsung TV) as they were a "preferred " retailer of Samsung. I noticed the National retailers couldn't offer this extra warranty. The information and answers to my questions have proved to be accurate and honest. All the staff at Beacon Electrical were very helpful and courteous but a special thanks to Ben. Would I buy anything again from Beacon Electrical, definitely.

Excellent, friendly and well informed customer service from this company. Fast despatch of item purchased. My first purchase from them and would certainly return to them if /when I need further electrical goods. A pleasure to do business with.

Absolutely lovely company, everytime I need something they’re always so helpful

Called about a service wondering if they provided it, they didn’t however they very amazingly directed me to where I could go for lamp fixing.

Thank you so much to the person who spoke to me on the phone, have a lovely day everyone!

Excellent service from start to finish. I went in the shop for the first time this week, for a new oven. I was lead to the show room and told about the ovens in store. I went for a simple one, the cheapest and there was no pressure to spend more. I was given a choice of colours, delivery and installation options.
The delivery was arranged for the next day and was organised around my school runs. The two men that came were very friendly and professional. They offered to cut a hole in my kitchen cupboard rather than take the plug off, so that next time it would be easier to fit a replacement oven myself. They did this for me and cleaned up the mess.
I will definitely use Beacon electrical for future purchases and highly recommend them.

I bought two accessories for my Ninja which were delivered today, much more quickly than I was expecting. I'm very happy with the prices and the service, thank you.

We had nothing but superb service from Denam at Beacon Electrical. He went above and beyond with helping us with our order, and when I changed my mind about the product, Denam seamlessly organised the new item we wanted, with professionalism and accuracy. He has constantly kept me up to speed with the process and has put my mind at ease with it all. Very rarely do you get customer service like this these days. A great company comes from having great employees. Five star service. Thank you so much Denam.

Incredible service from all at Kingsbridge Beacon Electrical yet again!

I have used this local shop for 7 years for a multitude of white goods - absolutely amazing service every time from the moment I have asked for initial advice (which has often been via email due to lack of my time) about what item would suit my requirements and budget, through to the prompt efficient delivery and set up service to when any warranty issues have arisen. Always quick to answer, step in and help if any issues, reasonably priced, friendly non pushy service they really do go the extra mile and Kingsbridge is fortunate to have such a store. If only all businesses could offer this top notch customer experience year after year. Thank you yet again!

Excellent customer service.
After purchasing a Hotpoint microwave through Beacon, I found it was not suitable for my use.
Contacted customer support who were extremely helpful.
Agents are friendly and helpful.

My fridge decided to go on me in the early afternoon. Rung Beacon electrical cause they have always been brilliant in the past. And I was right the man i spoke to on phone bent over backwards to help me got me a fridge same day in the afternoon. Took all the worry out off me having to look around for 1. Recommend them everytime. Was so very grateful and can't praise them enough. Best company by far.

Thank you so much for the continue service we have received in all the products we have bought from you. We will continue to support you because of the service start to finish. Would also like to thank the two delivery drivers they were amazing could not do enough to ensure everything was set up and working. They cleared everything that was not needed and ensured we was truly happy. Very polite and both of them a credit to the company. Thank you all again. Would recommend to everyone

Took delivery of a new washing machine and fridge freezer today, got a call to say when they would arrive and Andy and Jan came spot on time, speedy, professional service and both of them were great. My third time at Beacon electrical , they really do great customer service. Thanks again to Andy and Jan, you were wonderful!

The tumble drier had been delayed from the manufacturer but was delivered in a couple of days after it had been received. The driver rang a half hour ahead. The delivery drivers were extremely helpful and pleasant. I was not expecting the drier to be unwrapped and placed where I wanted it, they went above and beyond. Thanks Beacon - exceptional.

I paid for a Meaco dehumidifier only for this lot to email me saying naa we have decided not to post the item to you and you can have your refund within 5 days.
they should have stopped me from paying when they found out I live in N Ireland. rang them up but didn't want to know. It is Disgusting the way they treated me

Reliable and efficient delivery. The dehumidifier itself is easy to use and works a treat - in the 6 weeks since it was delivered it has transformed our winter clothes drying. Highly recommended.

Went to the beacon park branch to look at washing machines,served by Will ,the model we were interested in Will gave us a full demo and knew the products functions well ,he explained all the relevant facts ,top job by Will.

Great customer service. Staff knowledgeable and helpful, with a friendly disposition.
Super quick delivery.
Competitive prices and a unique personal experience.
Would definitely recommend.