Beacon Electrical Reviews 

It was such a pleasure dealing with Beacon Electrical to buy a tumble dryer. A local company who were very helpful and had just the product I wanted in stock and available to pick up today. In the world of steep on line competition it was delight to have a company that could supply immediately and be so professional and helpful. I would highly recommend the store as they go over and above to provide a personal service.

Terrible service, went to collect a washing machine, had all the paperwork that was agreed upon with store. Had confirm emails, mobile phone that was registered to the order but still denied pickup after arriving at store. Rude staff while trying to sort the situation. Just a all round nightmare, had to cancel order and go else where, they offered a drop off for next week! Avoid.. I'm sure they will come back with a load of nonsense response like the other reply's on TrustPilot.

I ordered a Shark vacuum online in the sales. I paid £199, reduced from £349. The next day Beacon Electrical called to say that they had made an error with the pricing and that the model I had paid for was full price. I asked that as this was their error and I had already paid for the goods, they should honour that. They declined. I asked that they did NOT cancel the order until I had taken consumer advice. After speaking with citizens advice, I was advised that they do not have to honour the price I paid but I could ask to reach a compromise.
When I phoned Beacon Electrical, I was told that they had cancelled my order despite my being specific in asking them not to.
So I would not recommend this company as there is no guarantee that you will receive what you order and their customer service is woeful.

I bought a dishwasher from Beacon just before Xmas 2021 as our old one broke. They couldn’t fit it until a couple of weeks after Xmas so I said i would try to do it myself and collected it from the shop on Xmas eve. It wasn’t as easy as I thought so phoned them on the first day they opened after Xmas to ask them to arrange fitting. They refused as they said I should have arranged it when I bought it - apparently they only instal when they deliver which they didn’t tell me at the time. I thought this was unreasonable and said they should have told me at the time as I would have waited. The sales guy (Garry) was quite rude - wouldn’t listen to me, kept talking over me. He seemed to think he was doing me a favour by giving me a fitter’s phone number. It seems that once they have your money they have no interest in you / which is fine as long as nothing goes wrong. I want to support a local business but I also expect decent service which Beacon does not provide. I have spent a fortune in there in recent years - eg large Samsung TV, complete Sonos system, fridge freezer etc. - and this is not the first time I have been disappointed. Earlier this year I bought an iron from them which turned out to be useless despite being the most expensive in the shop. I took it back the very next day and explained that it did not come close to meeting expectations and they refused to give me a refund. I shan’t shop at beacons again and wouldn’t advise anyone else to.

Follow up: Beacon called me the day after this review and apologised for the terrible customer service I had received. They also arranged for a fitter to come and sort the problem out which he did today. Unfortunately I had to pay him direct (£60) whereas it would have cost me £50 for Beacon to send the exact same person to deliver and install. Makes no sense to me why installation on its own costs more than delivery and installation but at least I now have a working dishwasher!

Avoid this seller at all costs.
We ordered a interpreted washer to be installed, we paid extra £49.99 for instal.
On delivery we were told they could not install due to the waste needing to be extended and had no idea on what to do. And also they were running behind on the day after another install failure before us.
We had no choice but to return the machine.
WE ARE THEN INFORMED THE FOLLOWING
You are not entitled to the instal refund due to we have tried to install.
This is the worst service ever.
We have now forwarded our complaint to citizens advice.
What a cowboy outfit they are.

Bought a Stoves cooker and cooker hood from Plymouth store, Great service, delivered to Hampshire on date requested. Good communication and after sales service. Many Thanks

I cannot fault this company or the service they provided from time of ordering.
My washing machine was delivered this am by two polite young men. Not only polite but friendly clean & tidy. They were professional from start too finish & left my home as when they arrived.
I will not hesitate too order with confidence again & highly recommend your staff & company 👌
Well done & especially to Sam & Josh 👏 Thank you.

In recent weeks purchased an integrated fridge freezer, a gas hob and oven. The service from the chaps in the store was second to none; they were helpful, informative and careful to find the best prices available. It took a long time to decide what we wanted to buy but the patience of the sales assistant never waned despite the shop filling up around us. It's a tough time for companies such as this as they deal with Brexit and pandemic delays in supplying products ordered by customers. Nevertheless we were given timescales for delivery and they were met which was perfect for our own timescales. I truly believe in supporting local businesses wherever possible and shall continue to do so. Simply loved the two delivery lads too, a real asset to the company. Thank you.

Shop local….. next joke please. Was so pleased to find a local company with a fridge at a reasonable price. What I didn’t expect was to pay £530 for a DAMAGED fridge to be delivered and for Beacon electrical to cause damage to my kitchen and utility floor which they would not take responsibility for. Wouldn’t take responsibility for damage to the floor that wasn’t there before they dragged the fridge across the floor in the room they weren’t even supposed to access because I paid the extra £30 for them to take the doors off to get it straight in to the utility room. Somehow this company has made me out of pocket having to replace my floor and not even offer an apology or the £30 back for removing the door which they did not do. Stay away from this company and stick with the well known companies!!

Visited your plymouth store Thursday 2nd September 2021.
And purchased a Beko washing machine,
Dan was the assistant and was very helpful and informative.
Being an ex car salesman I like a deal and I must say you were very flexible and we had a deal to suit both of us!
It’s not hard to be polite and welcoming and first impressions are everything.
Regards
Chris Law.

Once again Beacon have come up trumps! My rangemaster oven failed once again. I rang Beacon whom I had purchased the appliance from in 2019. Speaking to Luke at Beacon he acted immediately, contacting rangemaster and arranging an engineer to visit and hopefully fix the problem. Thank you Beacon Electric for superb customer service.

Bought a tumble drier with extended warranty from Beacon. Drier broke down within six months. Bosch came out within a week with the spare part to repair. Great service from Bosch. The machine broke down again around 18 months later. By this time the Bosch warranty had expired and the extended warranty policy I bought from Beacon electrical came into effect. It took the warranty company over four months to rectify the problem. All during that time I was left without means to dry my family’s laundry. A few weeks after starting the ball rolling to fix the drier I was given a date when the engineer would visit. On the day of confirmed first visit no one turned up. I called Beacon at 16:00 and was told the engineer was trying to contact me to confirm appointment (I already had confirmed with the warranty company). Warranty company told me the engineer had been trying to call me for days to confirm. When I asked what telephone number he was trying to contact me on I’d never heard of the number! Couple weeks later another engineer visited and he didn’t even know it was a tumble drier. Took photos of machine and took technical details and left. He returned a month later and said he’ll organise to replace machine. Weeks later they say they’re going to attempt a repair instead of replace. Part will be arriving in a few weeks. On the morning of the repair I get a text saying ‘part not arrived, office will contact you’. I call following week and they say part will be arriving in a couple weeks. On the morning of the second attempt at repair I get another text message saying ‘part not available’, office will be in touch. Week later they say they’re going to replace machine. Drier arrived some weeks later. I complained to Beacon asking why they had sold me a warranty to a third party warranty company with such awful reviews and service and not recommended me to an extended warranty with Bosch. They said they ‘wouldn’t make any commission from selling me a warranty with Bosch but do from ‘Pacifica warranty company’. After the first two months I asked for a replacement machine or at least some sort of recompense for taking my family’s laundry to the launderette or friend’s houses to be dried. They refused. Currys and HBH Woolcaotts have a replacement warranty if the appliance can’t be fixed within seven days which puts Beacon Electrical’s recommended warranty company to shame but at least Beacon get their cut! Beacon electrical’s warranty repairs the appliance in their own time and that could take months or as long as they deem necessary. All the inconvenience, phone calls, emails, lack of appliance etc is endured by the customer. Warranty should give peace of mind. I had exactly the opposite experience. Never again. Worst customer service experience I’ve ever had.

RESPONSE TO BEACON’S REPLY:
I take issue with the fact you say that my version of events was inaccurate. All my claims are backed up with texts/emails. In fact I have emails where I ask you to respond to specific questions which were never answered. I also asked you to respond to the email but instead would instead call me. Less of a paper trial I suppose. You say I had ‘unrealistic expectations’ from the warranty I bought from yourselves. I spent 4 months, 3 times a week, taking my family’s laundry to friends, family and launderettes. This is not the ‘realistic expectation’ I had when I purchased a ‘peace of mind’ warranty from yourselves. You also state I had ‘decided to demand’ a replacement’. I visited the Beacon electrical store to ask why the questions in my emails weren’t being answered. I also ‘asked’ Beacon electrical for a gesture of goodwill to recognise their shortcomings and to acknowledge the hassle and inconvenience I had endured whether that be as little as a voucher (even £20 would’ve been something). I was flatly refused. The salesperson didn’t even see the problem as, and I quote “my laundry was still being done”. I found this condescending and actually felt that he was provoking me to react. You say you sent over 50 emails/ called the warranty company 50 times to expedite my case. I don’t believe this. In fact, you copied and pasted my emails and then sent them on. The warranty company didn’t expedite my case in any way. Now that the warranty company don’t listen to you will you still be recommending them to your customers? Don’t want to lose the commission do you? You blame the 4 month delay to replace my machine on Covid and the fact my appliance was a heat pump return tumble drier. Strange how other companies (HBH Woolacotts, Currys) have coped throughout and have offered a 7 day ‘fix or replace’ warranty. I’m warning potential clients of your’s that you have an indeterminate amount of time to repair/replace the appliance. Why would anyone choose that option? Avoid Beacon Electrical!

Ordered and paid for a Dyson Cordless Vacuum at a fantastic price. Sadly, my location is outside their delivery range, so I arranged a courier collection/delivery and it couldn't have gone smoother. The item arrived the next morning and it was packaged well with additional covering as requested to disguise the contents as it was a birthday gift for someone at the delivery address. The whole experience was very easy and efficient, and the staff were pleasant and helpful over the phone. I have no hesitation recommending Beacon Electrical. Many thanks. Paul

Dear Beacon Electrical

We just wanted to say a huge Thank You and commend you on your customer service.

We needed a new washing machine and like to purchase from our local stores in Kingsbridge.
As it’s still lock down the shop is closed so we rang and got through to a fantastic guy called Clive (Plymstock branch ? believe he said). He was extremely helpful and went over and above to find a solution to ensure that a delivery could be made as we live a bit out in the sticks and a huge delivery vehicle is not an option.

He arranged for Sam to do deliver and install and again nothing was too much trouble for him either. He arrived happy and helpful despite being at the end of his long working day. What a credit and asset both of these guys are to your company and we hope you value them well !

We will certainly be recommending you.

Many thanks again

Giles and Pennie

Absolutely appalling service, I paid for a tumble dryer online on the 20th of January, to get a call the next morning from the manager saying the item I paid for isn't in stock and they haven't got any alternative, basically I have never been so offended in my life the so called manager didn't even know what he was going on about, had to keep asking a colleague for answers and this is a manager!!! I then got told my tumble dryer will be with me on the 5th of February, that was yesterday I then ring up and ask why I haven't received any emails or correspondence from them, to then have a rude woman tell me I am not getting it until Monday the 8th now, shocking service, and now on Google reviews they are trying to make out that everything is going as planned for delivery on the 8th, they are liars now too, as the date was the 5th. I don't want anyone to experience what me and my wife have with this company and I hope people see this and stay away from this retailer!!!!

I had a new dishwasher delivered as my previous dishwasher was replaced under warranty. Hence I thought I knew how to operate it! The first time I went to use it, it didn't work. I tried reading the instruction manual but to no avail. I rang the shop at Plymouth irate and rambling. The assistant on the phone was very calming and wasn't upset by an irate female shouting down the phone! He talked me through it and got it going. This model had a cancellation of the programme and I had to keep it pressed for 3 seconds. I did as instructed and it worked. The assistant was very knowledgeable and helpful. I always buy my electrical goods from this shop and this incident again confirmed why I will continue to do so

Second time we have used Beacon Electrical Plymouth. Recently fitted our new dishwasher, removing old one and taking this away. Once again, an excellent service and a special thank you to the two men who carried out the fitting. Would definitely use again.

Had excellent service and help when buying a new oven. Very friendly staff with care in relation to covid procedures.

Proper customer service.
From greeting me at the door through to delivering the fridge/freezer to my house.