Beaming Baby Reviews 

201
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

The voucher given to us at the registry office states £150 for your baby. The QR code sends you to a page that does not offer the terms of the discount until it captures your e-mail. It is purpose... See more

Rated 5 out of 5 stars

I’m really impressed with Beaming Baby’s customer service. I had a small issue with some nappy bags and, instead of simply sending a few replacements, they went above and beyond and sent me an entire... See more

Rated 2 out of 5 stars

Absolutely appalling lack of customer service. No reachable staff on phone numbers and no help sorting out lack of delivery of nappies. Nappies themselves are good but they have failed to deliver or... See more

Rated 1 out of 5 stars

An absolute joke! I am furious. I registered my son and had a voucher for free gifts and samples! Paid the 2 quid delivery fee which is fine but when I opened the box that said "OPEN IMMEDIATELY,... See more

Company details

  1. Baby Store
  2. Diaper Service

Written by the company

Founded by Charlie and Jane Wynne in 1999, Beaming Baby's mission is to Give Your Baby the Healthiest Start to Life, offering a wide range of eco baby essentials including biodegradable nappies, certified organic baby wipes and organic toiletries. We guarantee your baby will be Healthier and Happier with Beaming Baby Eco Essentials than any other brand, or your money back!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

201 reviews

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No recent history of asking for reviews

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2.5

All reviews

(201)

10 reviews in the last 12 months

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Rated 3 out of 5 stars

Wonderful nappies. Upgrade your website, please!

I've been buying the biodegradable nappies since mid 2020. The nappies themselves are fantastic and knowing they're biodegradable is literally the only reason I don't look elsewhere. Highly recommend.

The website on the other hand is shocking! It's so glitchy & slow that it takes me an extra painful 20mins each time just to make a purchase. A process that with a simple re-order option on a website should take what - 5/10mins max? I can see numerous complaints of a similar nature. Please look into this. It makes the whole buying experience an unnecessary agg that I dread. I've used both my mobile & laptop with no difference in either experience.

I tried to update my card details the other day so my 'angels' subscription can continue but the site absolutely refused to update. Despite numerous attempts it looks as if nothing has changed. 1p (x2) charge was then added to my basket after attempting to update the card. I thought perhaps the new card details might appear once the 1p (x2) was paid & processed but nope. Sigh*.

Please, please upgrade your website!

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

The best

The best! I tried many brands but there is nothing like this one, they are just the best!! Super absorbent, no leaks and great fit! Highly recommended"

January 11, 2023
Unprompted review
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Reply from Beaming Baby

Thank you so much Irina for you lovely review about our Beaming Baby Bio-degradable Nappies! We're so happy to hear you would recommend us!

Rated 5 out of 5 stars

All nappies should be like these!

Great, eco friendly nappies. I'm really pleased with these nappies; they have never leaked, are obviously comfortable and we've had no problems with rashes whatsoever. It's so reassuring to know the climate can be helped whilst using such an amazing product.."

December 31, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely review Elaine, it really means the world to us! :)

Rated 1 out of 5 stars

The worst

The worst! Make yourself a favour and don’t order… I’ve ordered twice and i’ve never received the order. And everything was paid.

January 6, 2023
Unprompted review
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Reply from Beaming Baby

Good morning Ioana, thank you so much for your feedback. We are so sorry to hear you are still waiting for your delivery! We are aware that the sample packs you ordered at the beggining of January were taking a long to time arrive so we resent them for you as we really do not expect you to wait more than 7 days for the delivery! Ioana, please do get in touch (emily@beamingbaby.co.uk) if you still do not have your samples the second send should really be with you now.
Again, we are so sorry this has been your experience with Beaming Baby, especially with your first order!

Rated 5 out of 5 stars

Plastic free nappy, nappy rash free

Plastic free nappy, nappy rash free. Super fast delivery. Just wish the packaging wasn’t plastic

December 2, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your review about our Beaming Baby Bio-degradable nappies! We are always looking for ways to improve, we have introduced our Beaming Baby Bamboo Nappies which come in paper packaging! We really appreciate you taking the time to leave us a 5* review! :)

Rated 5 out of 5 stars

Review: Great Wipes for Adults!

Review:
I have used Beaming Baby wipes for a long time as an adult. Great for my sensitive skin which is prone to eczema and very much appreciate that they are 100% biodegradable. Recommend for both adults and babies, therefore!

December 6, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely review about our Beaming Baby Organic Wipes! We really appreciate it!

Rated 5 out of 5 stars

Very good and innovative when it comes…

Very good and innovative when it comes to baby essentials ..my baby is happier with these products as it appears to be less irritating creating less nappy rash

November 23, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely review! We're so happy to hear your little one is happier in Beaming Baby Nappies!

Rated 5 out of 5 stars

The best diapers in the market!

The best diapers in the market!
Best diapers ever! Holds even massive poonamies! No rash as promised even when outside is 40°C, and the best part that is biodegradable. Highly recommend to every parent!

Love it love it love it!!!!

October 13, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your review! It really means so much to us all at Beaming Baby!

Rated 5 out of 5 stars

The nappies are absolutely wonderful…

The nappies are absolutely wonderful quality and the staff are all extremely kind and helpful.

We’ve never had any problems when our little one needed the next size up and we had to exchange unneeded stock!

Grateful to have found Beaming Baby who have been with us from the very beginning

September 13, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much Gen for your lovely review about our nappies and service! It really means the world to us!

Rated 5 out of 5 stars

100% recommend

My baby is now 3 weeks and after extensive research during the last few months of pregnancy, Beaming Baby was the company I decided to go with for disposable nappies & wipes. I haven’t used any other product on my babies skin a part from beaming baby and she hasn’t experienced any rash or soreness. I’m so happy I found Beaming Baby! I asked my partner which wipes I should order when we were running low, if he wanted to try any others, and he immediately said no and to stick with these as he’s really happy with them (nappy changing is his bonding time hehe). So thank you guys, we,re really happy with everything and I’ll certainly be recommending you to pregnant friends!

September 3, 2022
Unprompted review
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Reply from Beaming Baby

It is so wonderful to hear that your Baby has never experienced nappy rash from exclusively using Beaming Baby! Thank you so much for taking the time to leave such a lovely review!

Rated 5 out of 5 stars

I love beaming baby products and they…

I love beaming baby products and they are always delivered on time! I am enjoying being an angel and sometimes forget I am adding money to my basket so I have more than I expect to spend! Could not recommend this product enough! Give your baby the best start to life with beaming baby products!

September 1, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much Stacey for your lovely review! It really means the world to us!

Rated 1 out of 5 stars

Premium price for poor quality.

My wife opted to by the “environmentally friendly” products from Beaming Baby. Expensive but our baby deserves the “best” right?
Bought the nappies and wet wipes, couple of units of each product.

The wipes were absolutely disgusting! All the packages were dirty, a brown stain in all packages. I have recorded a video clip showing that, not sort of thing you would use in your little baby.

Sent an email to beaming baby, got a reply saying that some packages have been splashed with Grapefruit Seed Extract in their factory in Middle East, but they said is safe to use although the disgusting package appearance.

I opened the package and the same brown thing was also inside… well, means that this brown thing was not really splashed in the outer package, but also inside with the wipes.

Sent a new email asking for refund, customer service advised I have to send back the wipes (my expenses) so that they could refund. I didn’t bother the hassle to pack everything back, go to the post office, pay the shipping, and wait for the refund of this thing, just trashed it and will never do business with beaming baby again.

August 12, 2022
Unprompted review
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Reply from Beaming Baby

Good afternoon, we are sorry to hear you had a bad experience with Beaming baby with our Baby Wipes. The wipes ordered were from the sale, these wipes with the splashes of Grapefruit seed on them are 60% off - due to them possibly being unsightly but perfectly OK to use on babies delicate skin.
Again, we are sorry for the experience you had with Beaming Baby. Please drop us an email on info@beamingbaby.co.uk with your order ID and we would like resolve this issue for you.
Hope to hear from you soon.
Beaming Baby

Rated 1 out of 5 stars

Disappointing

I initially bought beaming baby nappies when I was pregnant with my first and loved the nappies so wanted to get them now for my second.

So I got a £20 Voucher Pack Silver offer which includes 4 packs of nappies and 3 packs of organic wipes + 3 packs of organic fragrance free wipes. My firstborn has had a very sensitive skin since he was born and eventually developed eczema so we preferred using fragrance free wipes. As I wanted to do the same with my second, immediately after placing the order I emailed customer service if it's possible to get 6x fragrance free wipes instead of 3x normal organic and 3x fragrance fee. I didn't get response until after my order was delivered so was definitely disappointed with that. Anyway, the response from Emily said they are unable to change set bundles which is fair enough. Although don't know why they couldn't change as the wipes are literally the same price in their shop.

However, when I opened my package, I saw that I didn't get the bundle I ordered at all! Instead of getting 3x normal organic packs of wipes and 3x fragrance free ( which they were so adamant they couldn't modify), I got 3x pack of normal organic wipes and 3x packs bamboo wipes??? I never wanted bamboo wipes and didn't get any fragrance free ones at all!!

I emailed them back after a few days later on 9th July with a photo of the order and haven't got a reply since... So very very disappointed and won't be ordering ever again. No matter how good the product is, if that's their customer service, I can find a different brand.

Edit for the reply:
You did get the email with the photo, you just chose to ignore it.

I also just got an email from Trust Pilot saying Beaming Baby complained I put personal information in my review. The "personal" information was the name of the agent who responded to my email from the company (I don't know if that's her real name not) but the is already public information on their website. In fact, I think it's the same agent who just responded to my review and the review was signed with the same name... So I can't say her name in the review (as mentioned, already available on their website) but she can put her personal info in the reply for the said review..

July 31, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for taking the time to contact us regarding your recent experience with Beaming Baby, we are so sorry that on this occasion it has not be satisfactory. Our £20 voucher orders, they are pre packed and therefore we are unable to amend orders prior to despatch. When you placed your order with us, we had sold out of the Fragrance Free wipes and we replaced them with our New Bamboo Wipes. We're so sorry that we did not get your reply with the photo of the order - please can you email me on info@beamingbaby.co.uk and we would like to resolve this for you. We have such great feedback regarding our customer care and we are sorry that this have been your experience this time. We would love to hear from you and we will resolve this for you. Best wishes, Emily

Edit:

Hi, sadly we did not get a response with attached pictures, therefore we was not able to help with your request - please do drop us an email on the email address above and we would love to resolve this for you.

Best wishes
Emily

Beaming Baby

Rated 5 out of 5 stars

Wooden baby toy

Great quality and good fun! My little boy absolutely loves this toy! As soon as we showed it to him, he reached straight out for it and it's been one of his favourites since! It has lots of parts to explore and the colours are vibrant and eye catching.

July 20, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely comment! We are so glad to hear that your son loves his new Beaming Baby Toy!

Best wishes
Emily

Beaming Baby

Rated 2 out of 5 stars

Marketing practices are off putting

I received what felt like a barrage of promotional emails from Beaming Baby, as well as physical post in the mail - this was after initially taking up one of their special offers . While I was able to opt out of the emails, unfortunately they continued to send me physical post even after I requested this to stop.

I requested the deletion of my personal data under the GDPR act twice. It's a shame I had to ask twice, but at least my request was responded to the second time.

In terms of the shopping experience, we didn't find the website very easy to navigate. It's just too 'noisy', not particularly well designed and there are too many bundles and offers competing for your attention. It's difficult to simply hone in on the thing that you want.

The nappies we tried were actually fairly good. Perhaps we'd have continued to shop with Beaming Baby, but these experiences have been too off putting.

July 8, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your feedback. I have passed this on to our marketing department team, it is really important that we appreciate the impact our offers are sometimes having. It is certainly not our intention to annoy or frustrate. I can completely understand your frustrations, so thank you for letting us know.

Best wishes
Emily

Beaming Baby

Rated 5 out of 5 stars

Amazing service and products!!

Tried these for our second baby after using the original nappies for our first baby. We tried other nappies when he was new born but had lots of nappy rash, therefore went back to our faithfuls and we were not disappointed! No more nappy rash, love that the bamboo ones have a urine indicator on the front. Fit and feel is lovely and service from the team amazing as always! Being able to swap smaller sizes for bigger ones when my little one grows super fast is such an amazing service! Love Beaming Baby! Would highly recommend :)

June 30, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for lovely review! We are so glad to hear your little one is clear of nappy rash in our nappies! Your comments really made us smile, it really means the world!

Rated 5 out of 5 stars

Great product and unbeatable service

Great product and unbeatable service. We’ve used Beaming Baby nappies for 3 years and have always been so happy with the quality of the nappies and the customer service. Never had nappy rash. Plus our little one loves the animal pictures printed on the waistbands!

June 25, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your lovely comments about our nappies and customer service! It is so wonderful to hear! :)

Rated 5 out of 5 stars

Super absorbent bamboo nappies

Very good product - no leakage !
Great customer service (so kind) and fast delivery
Almost 2 months in and no nappy rash so far.
We are very satisfied, we recommend 100%

June 6, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your review and 5 stars on our nappies and customer service! It is wonderful to hear you would recommend us! Thank you very much!

Rated 5 out of 5 stars

Excellent Nappies

Excellent nappies. No nappy rash.
Really good at containing poosplosions.

May 1, 2022
Unprompted review
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Reply from Beaming Baby

Thank you so much for your review and for giving us 5 Stars!

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