Beaming Baby Reviews 

201
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

The voucher given to us at the registry office states £150 for your baby. The QR code sends you to a page that does not offer the terms of the discount until it captures your e-mail. It is purpose... See more

Rated 5 out of 5 stars

I’m really impressed with Beaming Baby’s customer service. I had a small issue with some nappy bags and, instead of simply sending a few replacements, they went above and beyond and sent me an entire... See more

Rated 2 out of 5 stars

Absolutely appalling lack of customer service. No reachable staff on phone numbers and no help sorting out lack of delivery of nappies. Nappies themselves are good but they have failed to deliver or... See more

Rated 1 out of 5 stars

An absolute joke! I am furious. I registered my son and had a voucher for free gifts and samples! Paid the 2 quid delivery fee which is fine but when I opened the box that said "OPEN IMMEDIATELY,... See more

Company details

  1. Baby Store
  2. Diaper Service

Written by the company

Founded by Charlie and Jane Wynne in 1999, Beaming Baby's mission is to Give Your Baby the Healthiest Start to Life, offering a wide range of eco baby essentials including biodegradable nappies, certified organic baby wipes and organic toiletries. We guarantee your baby will be Healthier and Happier with Beaming Baby Eco Essentials than any other brand, or your money back!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

201 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.5

All reviews

(201)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. I mistakenly bought two of the same product, phone answered instantly by a person, not a machine, who refunded my mistake instantly. When it appeared there might be a delivery problem (there wasn't) I received an immediate email from staff to sort it out. Brilliant to deal with (very helpful human beings) instead of algorithms and mechanically generated chat responses.

December 13, 2021
Unprompted review
Beaming Baby logo

Reply from Beaming Baby

Thank you so much for taking time to leave us such a lovely review! We could not be happier to hear that you are so pleased with our customer service.
Best wishes
Emily

Rated 5 out of 5 stars

Thoroughly recommend

I would use these nappies even if they weren't eco friendly - they fit my son perfectly and the absorbency is great. They easily cope with 12 hours of wear without leaking (poo permitting of course), which the other leading nappy brands do not in my experience. And he is still happy and dry at the end of the day with no nappy rash. So even though they are more expensive, I use far fewer of them. The fact that they are largely biodegradable - which is the reason I tried them in the first place - is easy to overlook as they perform so well. The customer service is fantastic, delivery really quick. I only have good things to write about these nappies, I thoroughly recommend them.

December 11, 2021
Unprompted review
Beaming Baby logo

Reply from Beaming Baby

It is great to hear that our nappies are working so well for your little one. Thank you for your recommendations and lovely words about our nappies and customer service!
Best wishes
Emily

Rated 1 out of 5 stars

Leaking urine

Leaking urine, pricey as well for the poor quality provided, even if you get vouchers £20 is that you pay delivery instead as is not even mentioned.

My baby was in distress as all urine was soaking his back, had to change twice to realise these nappies can’t hold any urine at all. Do a favour to you and your babies and don’t buy.

December 10, 2021
Unprompted review
Beaming Baby logo

Reply from Beaming Baby

Thank you so much for your feedback Cristina.
We are so sorry to hear you've experienced leaks! As a mother myself I know exactly how stressful this can be. Leaking nappies could be a sign that the nappy was too small. We would love to send you a bigger size to try. Please get in touch at hello@beamingbaby.co.uk with your order ID and we would love to resolve this for you.
Best wishes
Emily

Rated 5 out of 5 stars

Beaming Baby Vouchers

Beaming Baby Vouchers - the perfect gift for a new parent.

December 1, 2021
Unprompted review
Beaming Baby logo

Reply from Beaming Baby

Thank you so much for your lovely review Emma!

Rated 5 out of 5 stars

Reduce waste

I like the idea to use a sustainable product for my daughter and reduce waste at the same time. The service and delivery are very quick.

November 23, 2021
Unprompted review
Beaming Baby logo

Reply from Beaming Baby

Thank you so much for your lovely feedback Ale!

Rated 5 out of 5 stars

Very good product and very professional…

Very good product and very professional company with the costumers. Big recommendation.

November 16, 2021
Unprompted review
Beaming Baby logo

Reply from Beaming Baby

Hi George, thank you so much for your lovely feedback, it really means a lot to us all!
Best wishes
Emily

Rated 5 out of 5 stars

"BEST PADS ON THE MARKET"

"BEST PADS ON THE MARKET

After checking out alternative pads I found these to be the best available for quality and comfort. Although it has not prevented me from buying them, the only short coming was that the boxes the pads come in could be sealed more thoroughly, leaving no gaps at the end."

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great, environmentally friendly nappies

Love the fact that these nappies are biodegradable. I have twins so feeling slightly less guilty about the amount of landfill we are creating now! Great service too - nappies always arrive quickly and staff are very efficient and polite.

November 13, 2021
Unprompted review
Rated 5 out of 5 stars

Beaming baby professionalism

Good evening.

My daughter is absolutely delighted with the organic natural sponges 🧽 for her baby.

Thank u for the professional  and proficient care u have exercised in despatch of goods, tracking and interest in customer satisfaction.

I look forward to using ur business in the future.

C Osborn

Show quoted text

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality and fit

We've tried a few different eco nappies and this has been by far the best in terms of fit and quality. Love the elesticated but at the back which prevents poonamis and no leaks up the back. The cost was also the most value of all the eco nappies. Ordering and delivery was really quick and easy.

November 1, 2021
Unprompted review
Rated 5 out of 5 stars

"Very happy with these nappies

"Very happy with these nappies. Gentle for baby’s bum, no rash. Have been using these nappies on newborn for 1 month now; not used rash cream once. Definitely recommend. "

October 31, 2021
Unprompted review
Rated 1 out of 5 stars

Deceiving.

Ok, so where to begin...

As multiple customers have complained they advertise,
'free' 'free' 'free' etc. and then they charge you for postage...
At this stage they provide a YouTube clip of some irritating individual stating that they have to charge etc. etc. otherwise they will be taken advantage of by freebooters etc.
This same theme is echoed here on trustpilot as a response to multiple similar complaints.
WHY IS ANYONE FALLING FOR THIS GARBAGE?
IF THIS REALLY WAS THE CASE THEN PERHAPS SAY THERE IS A POSTAGE CHARGE IN THE BLOODY BEGINING??
INSTEAD OF LEADING CUSTOMERS DOWN A PATH AND LAST MINUTE TRYING TO EARN A FEW PENCE ON SOME USELESS GOODS WHICH ARE SOLEY USEFUL FOR NEW MOTHERS CONSCIENCSE.
I wonder what the delightful staff have to answer to this.
Additionally- the vouchers, £10, £20 etc. whatever it is, its all the same- garbage cant be used
or perhaps they can in conjunction to a huge transaction.
hopefully you get the pic,
STAY AWAY.

October 26, 2021
Unprompted review
Beaming Baby logo

Reply from Beaming Baby

Thank you so much for your feedback Shelly.

We are a small family company with a product that we have spent an incredible amount of time researching and developing. Our mission is to help banish Nappy Rash by creating a Biodegradable Nappy with far fewer chemicals in than any other nappy.
We try to make as many offers as we can to encourage as many parents to buy our nappies so that their babies can be free from Nappy Rash and all the horrors that come with this.
As a relatively small company we cannot afford to make these offers with no commercial clauses as this just would not be financially viable on top of all we spend on research and development.
Thank you so much for your feedback.
Best wishes
Emily

Rated 5 out of 5 stars

Great Product

This is my second purchase of nappies with beaming baby. They are much better for the environment and my baby has no nappy rash with these and she is very comfortable in them.

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Best nappies I’ve found

Best nappies I’ve found. Both my babies have worn your nappies and neither of them suffered from nappy rash and it’s so good knowing that they are the best disposal option for the environment. Fantastic delivery times as well. No need to shop anywhere else.

October 17, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing quality towel

At last I've found a really nice and thick double sided towel [Organic Cotton Hooded Baby Towel (100 x 100cm)]. Love the quality, it's worth the money. Certainly recommend!

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

This nappies are indeed amazing

This nappies are indeed amazing! Been using them for a month now. And his rush that he previous from another nappies gone in only 2 days. very soft and you can see the quality and that the material used is better for my baby skin. Highly recommend is worth the price.

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great product and excellent communication

Makes being eco-conscious easy with this great product and really quick shipping. I was on holiday in Ireland and ordered nappies while there and the customer support team were great at letting me know what was happening re:customs charges etc (no customs to pay!!) lovely company, thanks again ♥️

October 7, 2021
Unprompted review

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