Beatport Reviews 233

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers consistently praise the support team for being helpful, quick, and efficient in resolving issues. Many people highlight the exceptional customer service, noting the friendly, polite, and empathetic approach of the staff. The service provided is often described as excellent, with consumers appreciating the smooth experience and the team's knowledge. However, some customers also noted significant dissatisfaction with the website, describing it as horrible, slow, and difficult to use. Reviewers mentioned issues with search functionality, incorrect genres, intrusive pop-ups, and problems with logging in or playing tracks.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers consistently reporting great experiences... See more

Staff

Customers had positive experiences with staff, praising their helpfulness, efficiency, and proactive... See more

Website

Reviewers highlight ambiguous aspects of website functionality, with many expressing significant frustration... See more

Service

People report positive experiences with service, often highlighting the efficiency and support received.... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the platform as a brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beatport has issues with showing the correct keys and bpm. But when i was learning to dj, i learned that either we determine the keys and bpm by ear, or with rekordbox. That is the my only pet pe... See more

Rated 4 out of 5 stars

Good catalogue, great support service but... the website is horrible ! no ergonomic improvements in the 14 years I have been a customer, it's slow, heavy, searching something is painful.

Rated 4 out of 5 stars

I sent an email request to the customer support team & within a couple of days my issue was resolved in a friendly & efficient manner.


Company details

  1. Music Store
  2. Hobby Store

Written by the company

For almost two decades, The Beatport Group has been at the center of DJ culture. Since the founding in 2004, one mission has driven us: to provide world-class products and services that help DJs and Producers at all stages of their career to elevate their craft. Our indefinite pursuit of innovation and inspiration helps to lead the category and define the progression of DJ culture around the world.


Contact info

4.2

Great

TrustScore 4 out of 5

233 reviews

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1-star

Replied to 36% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

BEWARE!!! Check you get all your files.

BEWARE!!! Check you get all your files.

Beatport Pro does not always display ALL the songs you have purchased - so you will never actually receive everything that you have paid for. They acknowledged the bug is in their software but don't really give a damn about it. Clicking each individual track to download from their website is painful and can't create a proper folder structure.

I used to love this website - but I've got better things to do than throw money away just because they can't write a decent app to download the music you've paid for.

February 19, 2018
Unprompted review
Rated 1 out of 5 stars

I have used Beatport for many years

I have used Beatport for many years. Recently, they sent me an advert that offered me a 50% discount if I spent sixty DOLLARS - it said exactly this: "Limited to one purchase. Lossless fees are not included in the offer. *equivalent to same amount ($60, $30 and $20) in £, € and AU$."

I spent £48.02, which at that time was over $61. I did not buy any lossless tracks.

However, 'Jacob' from the inappropriately named, 'Customer Care' told me: "When it says *equivalent to the same amount ($60, $30, and $20) in £, €, and AU$, that means £60, £30, or £20, or €60, €30, or €20, not the amount equivalence." and he would not budge. I have spoken to many people and shown them this and they all agree that I am right - I DID satisfy the requirement. Jacob said he'd only do it if I spent £11.98 MORE!

This has turned into a greedy, inflexible, devil-may-care outfit that makes offers using confusing language in order to avoid honouring them. I would definitely urge people to avoid them.

May 5, 2017
Unprompted review
Rated 2 out of 5 stars

Beware of redownload policy

I used to be able to recommend this site wholeheartedly, however they have changed their policies to not allow redownload of your purchased files outside of a 30 day period. It essentially means you are renting your music, and if you lose it from your computer, you have to repurchase it. Note that this policy is new in the last couple of years and Beatport gave no notification of the change to their terms of service, nor allowed any time for users to backup their files before the change. For this reason I would not recommend using this service.

November 5, 2016
Unprompted review
Rated 3 out of 5 stars

Decent selection but lost its integrity

You can get pretty much anything you want on Beatport but it's not what it was. Something very dodgy and corrupt going on with the recommendations, pushing all the cheesiest EDM all the time. That's what I don't trust about it. Rich get richer, lesser-known artists remain on the breadline. Still. If you search, you find.

January 3, 2016
Unprompted review
Rated 4 out of 5 stars

Best side for HQ-music

I Download some songs on beatport and they are in best quality (320kbs) not like iTunes (256). Only the tax gives a star minus, if I buy a song for 1,30€ the tax would be on 0,30€. Not very good!
But beatport is a way better than iTunes!

May 10, 2015
Unprompted review
Rated 5 out of 5 stars

Amazing!

I can always rely on beatport to have all the new house and trance music that I love. The prices are reasonable and the website itself it easy to use. Makes life a lot easier when mixing as well as I can just search the top downloads for some decent songs to add in.

August 12, 2014
Unprompted review
Rated 5 out of 5 stars

Favourite site for tunes!

I've been using Beatport for the last 4 years and in my opinion they are the best online distributor for electronic music. The newly developed site is so easy to navigate! One of the most useful features of the site is the way that the player keeps all the tracks that you have recently played so it's really handy when browsing through hundreds of tracks! I find the genre browsers very well organised and i also find the DJ charts very useful when finding new tracks!

I've never had any issues purchasing or downloading from Beatport, and the way it remembers your card details for your account is really handy, when you're in a rush to grab a tune before you're rushing for a set i know i can get it quickest from Beatport! I also find the prices very competative compared to other download sites.

Keep it up!

Becs

February 15, 2012
Unprompted review
Rated 4 out of 5 stars

Number 1 purchasing site

Using site heavily for DJ-ing activities, and am statisfied.

Usually, purchasing goes without problems. When problems do occur, aftersales brings a speedy and effective solution to the issue.
Only down-side is the sometimes unfortunate choiche of placement of the preview option.

February 21, 2011
Unprompted review
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