Beauty4Less Reviews 

933
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

The item sent to me had already been opened and had paper and tape stuck over the opening. When I returned the item they stated that I had used it and only gave a 50%refund however that was absolutely... See more

Rated 1 out of 5 stars

not happy with the build quality of this product welded nuts on the frame broke off 2 days into use on the frame the nuts have 2 tiny tack welds which in my opinion it not sufficient to hold any weig... See more

Company replied

Rated 2 out of 5 stars

Placed an order for an electronic beauty couch at 399.99 - order arrived quickly but charged twice to my card in error. Tried 10 times to call to get a refund on overpayment but phone just rings out t... See more

Company replied

Rated 1 out of 5 stars

We have now received a replacement for the damaged beauty bed only that the replacement is also damaged. Photos of the package and damage emailed to company. Not only that but there are parts missin... See more

Company replied

Company details

  1. Wellness Center

Information provided by various external sources

Here at Beauty4Less, we've worked hard to create a range of discounted salon essentials targeted at the growing number of independent beauty start-ups in the UK.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

933 reviews

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1.6

All reviews

(933)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Efficient

Efficient shipping - quicker than expected! Original delivery was incomplete, but excellent customer service resulted in this being immediately rectified and missing products arrived the next day. Highly recommended

August 23, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service ! Very quicke to response once email was received .Thank you all .
Jb

August 22, 2018
Unprompted review
Rated 5 out of 5 stars

very fast delivery and the massage…

very fast delivery and the massage couch is excellent

August 15, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Hi Davinder,

thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 1 out of 5 stars

Very bad

Very bad. I ordered desk with 3 chairs they send me just 2 and I can't do anything. Nobody answered phone and I can't send email.

August 14, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Dear Maja,

thank you very much for your feedback. I am very sorry that you did not receive everything.

I hope that all the issues have been rectified now, if not, please do not hesitate to email us on customerservice@beauty4less.co.uk.

Again, thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 1 out of 5 stars

Bed arrived with faulty fittings and…

Bed arrived with faulty fittings and couldn’t be put together because nothing was the same measurement (legs were out by over 1.5cm) I’ve tried contacting the company for a refund but haven’t had any responses yet, so disappointed as I needed the bed urgently and have had to buy another one from somewhere else before I’ve managed to get refunded for this one!

August 9, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Hi there,

thank you very much for your feedback. I am very sorry that your order did not come in a perfect condition.

I hope that all the issues have been rectified now, if not, please do not hesitate to email us on customerservice@beauty4less.co.uk.

Again, thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 1 out of 5 stars

Terrible company

This is a terrible company and my mum's experience reflects similar reviews here. They delivered the wrong item and now I can't get anyone to talk to me. The phone line is always busy and doesn't allow you to leave a message. Emails don't receive a reply. Too much distress for an old lady of 83 who paid the money in good faith.

August 7, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Dear Jacqueline,

thank you very much for your feedback. I am very sorry that you received a wrong item.

I hope that all the issues have been rectified now, if not, please do not hesitate to email us on customerservice@beauty4less.co.uk.

Again, thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 4 out of 5 stars

Great customer service but delivery…

Great customer service but delivery wasn’t great.
Both times I have ordered, things were made dung from delivery.
Great value though
Would recommend

August 6, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Hi there,

thank you very much for your feedback. I am very sorry that your order did not come in a perfect condition. I hope that the item inside of the box is all ok.

If possible, it would be a great help if you sent us pictures of problems, so that we could pass your feedback to the carrier.

Again, thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 5 out of 5 stars

Would recommend & shop with you again

Would recommend & shop with you again. Speedy delivery to the highlands of Scotland 👍

August 5, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Hi there,

thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 5 out of 5 stars

Excellent quick service.

August 3, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Dear Mary,

thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 3 out of 5 stars

Couch arrived on time as advised so…

Couch arrived on time as advised so that was good. The box it arrived in was very damaged and you could see foot prints on the box - so people had been walking or standing on the box. Once opened there were no tools to assemble the couch. Instructions are appalling - just 3 boxes sort of explaining what needs to be done. Then on top of it all the lever for the head rest does not work - now I have to send a video to prove that it does not work before they will send out a replacement.
Me getting this new couch was because the previous couch began to squeek and was very noisy - it was 8 mnths old - I tightened the bolts sprayed oil to try and prevent the noise - it worked only for a short time.
Beauty4less were absolutely fine with me upgrading to the better couch and customer service was very helpful and organised the delivery and the pick up of the faulty couch the next day.
Just such a shame this couch is faulty too
Once I get the new lever for the headrest I am sure the couch will be fine

August 3, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Dear Laura,

thank you very much for your feedback. I am very sorry that your order did not come in a perfect condition.

I hope that all the issues have been rectified now, if not, please do not hesitate to email us on customerservice@beauty4less.co.uk.

Again, thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 1 out of 5 stars

Terrible company

Terrible company, haven’t received my bed that cost me £430 I’m not able to contact the customer service,the advisers are “busy” all the time, they don’t reply to my emails either!!!
Very frustrated as I’ve just lost so much money!

August 2, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Hello

We aim to respond to all of our emails within 24-48 hours.

Please send an email to customerservice@beauty4less.co.uk for the attention of Annie, and I will look into this straight away for you.

Rated 5 out of 5 stars

Quick and easy delivery.

Quick and easy delivery.
Was able to have parcel left in a suitable place.
Chairs that i ordered was great value.

July 24, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Hi there,

thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, good quality tent for the price. All in all I'm impressed!

July 23, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Dear Sarita,

thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 4 out of 5 stars

Great service

Great service, received within 3 days of purchasing on line.

July 21, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Hi there,

thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 2 out of 5 stars

Never received any instructions

Never received any instructions. E mailed asking for them and still not received.
Also the overflow pipe from the drain is of poor quality and was torn
We also had one of the copper pipes for the tap split.

July 18, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Dear Paul,

thank you very much for your feedback. I am very sorry that your order did not come in a perfect condition.

I hope that all the issues have been rectified now, if not, please do not hesitate to email us on customerservice@beauty4less.co.uk.

Again, thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

Rated 5 out of 5 stars

Consistently great service !

Always a great service , super fast delivery and good communication from the customer care team regarding instructions etc very helpful .
I buy all my salon furniture and equipment from beauty4less and have done over the past 2 years and have always been happy with the quality of the products especially with the prices being so reasonable!

Thanks Beauty4less ! I will continue to use this company and recommend !

Lucy x

July 17, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Hi Lucy,

Thank you very much for being our loyal customer and for taking time to share your experience with others.

We really appreciate your feedback!

Thank you,

Customer Care Team

Rated 1 out of 5 stars

Cancelled my order with out telling me

July 9, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Hello

This sounds strange, we would always notify our customers if we had to cancel their order for any reason.

Please email me at customerservice@beauty4less.co.uk, and provide me with your order number so that I can look into this for you.

Rated 1 out of 5 stars

Second damaged bed, parts missing and two full payments taken by beauty4less

We have now received a replacement for the damaged beauty bed only that the replacement is also damaged. Photos of the package and damage emailed to company. Not only that but there are parts missing and Beauty4less has taken two full payments for one bed.

Unable to get through to customer services on the phone number provided, it goes to answerphone and cuts off. Resorted to sending emails but have no idea if and when this will be dealt with. Now want this latest bed collected and both payments refunded immediately and I will shop elsewhere. I suggest any one reading these reviews does the same.

July 5, 2018
Unprompted review
Beauty4Less logo

Reply from Beauty4Less

Dear Mark,

thank you very much for your feedback. I am very sorry that your order did not come in a perfect condition.

I hope that all the issues have been rectified now, if not, please do not hesitate to email us on customerservice@beauty4less.co.uk.

Again, thank you for taking time to share your experience, any feedback is very valuable to us.

Kind regards,

Customer Care Team

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