Beautycow.com 

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See what reviewers are saying

Rated 1 out of 5 stars

I purchased new GHD Straighteners that have started melting!!!! I emailed the customer services and also sent a message in facebook/messenger but they will not respond. If I do not hear back from th... See more

Rated 5 out of 5 stars

Great price and great service. You’re email updated at every step of the process, from order, despatch to delivery. Delivery is always timely too and you get free samples with your delivery. Would def... See more

Rated 5 out of 5 stars

I am a new customer, have used them twice to order some Dermalogica products. Their prices are hard to beat but more importantly their service is excellent. You place your order, it arrives within a f... See more

Rated 5 out of 5 stars

I have recived outstanding customer service from start to finish with beauty cow. They have absoulty amazing products and brilliant prices. I brought the Tom ford velvet orchid which smelt absoulty st... See more

Company details

  1. Wellness Center
  2. Cosmetics Store
  3. Hair Product Store
  4. Skin Care Clinic
  5. Toiletries Store

Information provided by various external sources

We are driven to make www.Beautycow.com your first thought when purchasing the brands we sell. We offer free shipping in the UK or priority shipping if something is needed quickly. We always respond to emails and calls in person and hope you enjoy using our site.


Contact info

All reviews

(693)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent value

Ordered on a Thursday using the free delivery (slowest) option and it was delivered Monday - I'm delighted. By far the cheapest online supplier of Dermalogica in the UK, I've used StrawberryNet before but it took ages to arrive and then I had to pay tax on it, which was refunded but all in all a bit of a faff. I wouldn't hesitate to recommend Beauty Cow.

March 14, 2016
Unprompted review
Rated 5 out of 5 stars

excellent

Ordered on tuesday delivered on thursday, Excellent service competitive prices. Will be using again and would recommend to colleaugues .

March 8, 2016
Unprompted review
Rated 5 out of 5 stars

Fantantic

Top quality products at a great price and supplied quickly.
Why go anywhere else ??
Can't recommend enough.

March 5, 2016
Unprompted review
Rated 5 out of 5 stars

amazing website/company

I was looking through the web for some moroccan oil shampoo and conditioner for my girlfriend and came across beautycow and they had the duo set for almonst £40 which is still a great price the the cheapest I came across so I decided to use them and I'm so glad I did, I left a little note on the delivery request which was honored and the delivery time was amazing didn't think it would b so quick even for standard delivery so thank you, my girlfriend loves the product also.

December 2, 2015
Unprompted review
Rated 5 out of 5 stars

Very good service + company!

UK postage was super fast. Product (Dermalogica) was top notch. Got a few free samples, which was lovely. Will definitely shop with BC again. Thank you! :)

October 28, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic shampoo and conditioner

Beautycow delivered the IQ shampoo and conditioner very quickly. Both products smell great and leave my hair glossy and bouncy. My hair is long and wavey and often looks dull but not with these products. Would recommend.

August 31, 2015
Unprompted review
Rated 4 out of 5 stars

Once error was corrected - great service

Placed order that was fine very simple to use online.. Paid extra shipping as I'm now in Australia not UK and was desperate for some straighter and unfortunately one of the packer people signed it off online but didn't send my product.. However once I sent an email after not receiving my product the man was very helpful and alpolgetic and even explain exactly what had happened rather than cover it up.. He also gave me a way spray to compensate for the postage I should image.. These things happen and I was very pleased with how it was dealt with .. My product arrived 3 days from this email of concern of mine and the products great!!

August 20, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

1st time i have used BeautyCow. Service was excellent I received my item in a couple of days with no shipping charge and their prices are brilliant. Will definately use again.

August 11, 2015
Unprompted review
Rated 5 out of 5 stars

fantastic service

My first order with beautycow and I have to say it was fab! I ordered hair straighteners and they arrived the following day. There was an initial issue with my order however beautycow contacted me immediately and resolved it to my satisfaction. I will be shopping with them again and would highly recommend others do to. Thank you beautycow!

August 8, 2015
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Although the product I ordered wasn't in stock, and I wasn't made aware of this until it didn't arrive, the customer service I received was fantastic!
Ben worked very hard to get the product to me as soon as possible, and refunded the delivery cost with no quibble. Thank you very much Ben!

August 2, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent delivery and fabulous product!

Hi. Thanks for delivering my Evo Salty Dog extremely quickly and well packaged. It is a really good product and I use it daily and wouldn't like to be without it now. A good price and efficiently processed. I will definitely use this company again. Many thanks.

July 23, 2015
Unprompted review
Rated 1 out of 5 stars

Poor returns service

Purchased Dermalogica product which I unfortunately had to return. Three weeks later, no refund. It took a phone call to find out that the box was still on the desk and the refund hadn't been processed. I'm very disappointed and I wiont be risking a purchase with Beauty cow again even if they are one of the cheapest online

June 23, 2015
Unprompted review
Beautycow.com logo

Reply from Beautycow.com

I am sorry this customer feels this way as I took the call today. The returned package was on a colleagues desk but the product had been removed and it was assumed the refund was actioned by another member of staff.
As soon I discovered the refund hadn't happened sooner I immediately actioned the refund and wavered the £4.95 admin charge which should have been applied for the returned item.
Here at Beautycow we currently send out approx 50 items a day without issue and I find it unfortunate that more and more often the reviews left on sites such as these are not proportionate and do not give an accurate over view. Unless of course the company pays to have the reviews collected!

Rated 5 out of 5 stars

Dermalogica Order

I ordered the Dermalogica Precleanse and Beauty Cow was the cheapest website I could find and there was no delivery charge!!!! Great website, value for money, speedy service, nice selection of free samples, couldn't be happier, and will definitely be using them again.

Thanks

Hels

May 6, 2015
Unprompted review
Rated 1 out of 5 stars

Delivery took ages, poor customer service

I ordered some Dermalogica moisturizer on the 5th March. It was a Mother's Day gift and my mum didn't get it until the 24th March - 9 days after mother's day. It wasn't even shipped until 18th March!

If a product is not in stock, why not just say so and let the customer order it from elsewhere? Nobody even contacted me to tell me why there was a delay or even that there would be a delay. (But I notice the company was super quick to take my money! As soon as I placed the order!)

When I chased this with customer services, [name] said I would be compensated. I was never contacted and never compensated!

This was the first time I've used Beauty Cow. I normally use [external reference] and over the years I have never had a problem with them. I thought I would try Beauty Cow as it was very slightly cheaper. I will be returning to [external reference] as I am appalled at the service I've received. I'd rather pay the extra money and know I can trust the company.

April 15, 2015
Unprompted review
Rated 5 out of 5 stars

Very happy Customer

Good website, easy to order, free standard delivery and product received before I had expected it to along with some free dermalogica samples. Very happy customer.

March 30, 2015
Unprompted review

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