I receive what I order. Customer for about 4 years. When I have a question they reply. Although they do not honor returns, the one time (out of dozens of orders) my box was mis-delivered by the mail c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a loyal user of Beauty Pie - not out of sentiment but because I get top quality, well researched products across a wide range, at prices that nowhere else can match. Sometimes I try something that... See more
Brilliant products reasonable priced although prices are increasing. Regular updates available on what’s best to try as the seasons change. If you’re a person who likes to look after themselves, this... See more
I love Beauty Pie! Premium products at good prices. Once you are a member, you get a gift choice on your birthday. Also, that personal touch with posts on Instagram and Facebook from the founder and... See more
Company details
Written by the company
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Contact info
1 Wells Street, W1T 3PQ, London, United Kingdom
- www.beautypie.com
4.5
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great products delivery slow
August 10, 2026
Fantastic product and wonderful…
Fantastic product and wonderful customer service. Non of the faff and nonsense that you get with a lot of other brands.
August 3, 2026
I love both the serum and cream I…
I love both the serum and cream I bought.
Quick delivery too!
August 10, 2026
Beauty Pie products are high quality…
Beauty Pie products are high quality and the price is outstanding. Postage is always fast too.
August 3, 2026
Love the pink box delivery and the…
Love the pink box delivery and the products inside. The moisturisers and cleansers are all excellent so rotating through different ones. Only drawback is the delivery partner who dumps the box in view of passerbys on the doorstep
August 3, 2026
Wonderful products at great prices
Wonderful products at great prices. Great descriptions and reviews are honest.
August 29, 2026
Unprompted review
I love the range of products
I love the range of products, trying new things. Customer service is excellent, they resolve issues with no drama. I so look forward to getting my pink boxes
September 8, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service is non-existent
Beauty Pie customer service is non-existent. My order never arrived because of Evri being the worst courier ever, yet my account was still charged. It is unacceptable that it is this difficult to get in touch with a real person.
September 1, 2026
Unprompted review
Reply from Beauty Pie
Hi Chloe,
Thank you for taking the time to leave a review and share your feedback. We're sorry to hear about the delivery issues you have experienced.
We’ve recently been experiencing an unusually high volume of enquiries, which has unfortunately resulted in longer response times than we would want. We appreciate your patience and sincerely apologise for the inconvenience this has caused.
We’re sorry to hear that you’re still waiting for your order. We’ve now responded to your email with further information and the next steps to help resolve this for you. If you have any further questions, please don’t hesitate to reply to that email and our team will be happy to assist.
Best wishes,
Grace from Member Happiness
Beauty Pie
Please DO NOT use this company!
Please DO NOT use this company!
The customer service is shocking all you get is a automated response to every email.I have been waiting for a refund for 5 weeks after receiving and email saying that it had been issued and to wait ten days for it reach my account but low and
behold it didn’t arrive.I sent yet another email (wasn’t a bad email)and now they have blocked me!
Absolutely disgusting!
Avoid them they scam you!
August 1, 2026
Unprompted review
Reply from Beauty Pie
Hi Donna,
We are so sorry to hear about this—this is definitely not the experience we want you to have with us, and we completely understand why you’re feeling frustrated.
Just to set your mind at ease straight away: we never block our members for reaching out to customer service. If your emails aren't going through, it could be a technical glitch or an email filter issue, but we absolutely want to hear from you and get this sorted out.
Because your review is anonymous here on Trustpilot, we can't look up your account details directly. We’ve sent a formal request for a few more details via Trustpilot’s information tool so we can match this to your account right away.
Please take a moment to respond to that request (or reply with your order number/email address), and our Member Happiness team will jump straight on this to track down your refund and get everything cleared up for you.
Best wishes,
Charlie
Member Happiness
Beauty Pie simply the best
Excellent range of products at amazingly good prices. Quality lotions and potions and luscious lipsticks galore. Won’t be buying beauty items from anywhere else now.
December 30, 2025
High quality products at reasonable…
High quality products at reasonable prices. Lots of hints and tips as well a personalised advice
September 8, 2026
Unprompted review
I love Beauty Pie and the products…
I love Beauty Pie and the products especially the pricing but find the inability to communicate with their customer service team very frustrating. Since placing my last order, I have sent them two emails and two online forms and no reply. Because of this my order in error is now going to the wrong address. My initial error for clicking on the wrong delivery address but a phone number would have meant i could quickly call to update them. As they are ignoring all my online correspondence I now have to wait for the delivery to be sent to the wrong address to retrieve :(
September 8, 2026
Unprompted review
Reply from Beauty Pie
Hi Alison,
Thank you for taking the time to leave a review and share your feedback. We're sorry to hear about the delivery issues you have experienced.
We've recently undergone one of the most significant technology upgrades in our history, designed to make your Beauty Pie experience even better. As we transition to these new systems, our response times have been temporarily impacted. Our Member Happiness team is working around the clock to get back to every member as efficiently as possible. We're grateful for your understanding while we make these important improvements behind the scenes.
We’re very sorry for the issue with your delivery address and completely understand how frustrating this situation must be. We have reached out to you via email with further information regarding your address amendment.
We truly apologise again for the inconvenience caused, and we look forward to hearing from you via email.
Best wishes,
Grace from Member Happiness
BEAUTY PIE
Excellent product and great service…
Excellent product and great service from this company
August 9, 2026
I don’t know how I lived without Beauty…
I don’t know how I lived without Beauty Pie, it’s completely changed my skin.
However it’s blooming addictive!
September 8, 2026
Unprompted review
Beauty Pie products are excellent and…
Beauty Pie products are excellent and can stand shoulder to shoulder with the most prestigious skincare brands out there. However they cost a fraction of the price! My skin looks fantastic and I’m not bankrupting myself in the process. Try it!
September 8, 2026
Unprompted review
Every product I have purchased has been…
Every product I have purchased has been of amazing quality and value. I love their Japan fusion range and also the super healthy skin range of serums and moisturisers. I also would recommend the super cheek cream blush and the tubing mascara.
I can guarantee whatever you purchase you will be pleased with the product and amazed at the price.
September 8, 2026
Unprompted review
Impossible to get hold of.
Been really good until they sent me wrong delivery, could not get hold of them at all to put it right so I’m stuck with items I don’t want. Great company totally let down by lack of customer service.
July 24, 2026
Unprompted review
Reply from Beauty Pie
Hi Joanne,
Thank you for taking the time to leave a review and share your feedback.
We’re very sorry to hear that you received the wrong items in your order. We completely understand how frustrating and disappointing this must be.
I can see that we responded to your email, and we’re sorry to hear that you didn’t receive our response. We completely understand that emails can sometimes be missed.
We’ve now reached out to you again by email so that we can assist you further.
Please be assured that we will get your goods to you so that you can enjoy your Beauty Pie products!
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
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