I receive what I order. Customer for about 4 years. When I have a question they reply. Although they do not honor returns, the one time (out of dozens of orders) my box was mis-delivered by the mail c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a loyal user of Beauty Pie - not out of sentiment but because I get top quality, well researched products across a wide range, at prices that nowhere else can match. Sometimes I try something that... See more
Brilliant products reasonable priced although prices are increasing. Regular updates available on what’s best to try as the seasons change. If you’re a person who likes to look after themselves, this... See more
I love Beauty Pie! Premium products at good prices. Once you are a member, you get a gift choice on your birthday. Also, that personal touch with posts on Instagram and Facebook from the founder and... See more
Company details
Written by the company
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Contact info
1 Wells Street, W1T 3PQ, London, United Kingdom
- www.beautypie.com
4.5
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant products reasonable priced…
Brilliant products reasonable priced although prices are increasing. Regular updates available on what’s best to try as the seasons change. If you’re a person who likes to look after themselves, this is the best place to start.
August 7, 2026
Trustworthy, good service and some gems 💎 in their product line.
I receive what I order. Customer for about 4 years. When I have a question they reply. Although they do not honor returns, the one time (out of dozens of orders) my box was mis-delivered by the mail carrier, they graciously mailed me a replacement. This shows high class customer service. The retinol is gentle and the price is fantastic. I really love the apricot balm cleanser as it smooths my rough skin. The foundation was great. The vitamin C also seems effective. The Bond Bombshell completely restored my hammered hair- highly recommend it!
July 31, 2026
A marvellous product
This cream is perfect for smoothing and nourishing skin and reduced the appearance of my wrinkles. A good price by comparison with other 'quality' brands.
July 30, 2026
Outstanding products and serious value…
Outstanding products and serious value for money. Superb service. Receiving a pink box is one of life’s simple pleasures.
August 7, 2026
Great service always fast delivery…
Great service always fast delivery pleasure to deal with
July 30, 2026
I find the products are great value for…
I find the products are great value for money , fast delivery, I haven't purchased any items I've not thoroughly loved .
The makeup , moisturiser and tanning creams have all be amazing 👏and I will continue to purchase from Beautypie
July 31, 2026
Fantastic products at a great price
Fantastic products at a great price. Many items have become staples I couldn’t live without.
September 6, 2026
Unprompted review
Great quality and well priced products…
Great quality and well priced products together with quick delivery, mean I’ve been a member for 10 years and would thoroughly recommend Beauty Pie.
July 30, 2026
Love Beauty Pie …
My niece ( & I ) both love the beauty pie products especially the body scrubs and the washes.
Great prices and quality.
Highly recommend
July 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor customer service
I had Beauty Pie for years then cancelled my membership & renewed as there was an offer. Ordered some more products & email stated they had been delivered However, I did not receive the delivery Tried to email Beauty Pie & the email bounced back Went on their website & submitted a form to say I had not received my order No response Fortunately, my neighbour is honest & it has been delivered to their address & put behind their wheelie bin Evri are the couriers now Never had any problem when it was Royal Mail Am very disappointed in Beauty Pie lack of customer service & I am wary about ordering anything further
August 6, 2026
Reply from Beauty Pie
Hi Victoria,
Thank you so much for taking the time to leave your review. We are genuinely sorry to hear about your recent delivery experience.
We’ve recently been experiencing an unusually high volume of enquiries, which has unfortunately resulted in longer response times than we would want. We appreciate your patience and sincerely apologise for the inconvenience this has caused.
We'd love to explain this a little further for you. We chose EVRI as our courier for their successful delivery rate of 99% of their 730 million parcels annually. We recognise that experiences can vary and that issues do still occur. We know how important reliable delivery is, and this is something that continues to be closely reviewed.
We’re grateful that you took the time to share your experience, as feedback like this helps us identify where we need to improve.
Kind regards,
Grace from Member Happiness
Beauty Pie
Your new beauty bestie!
This is such a fantastic place to try a range of premium skincare that's suitable for different skin types. I've got my mum, my sister, my sister-in-law and my bestie hooked! Always great service and customer service and the vegan, electrolyte and retinol products produce outstanding results. Can't believe no one thought of it earlier!
August 6, 2026
Products are lush and discounts are…
Products are lush and discounts are great. Love BP
August 6, 2026
Products with science and performance at their heart
I like having the information about the products and the customer reviews.
September 5, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.