Beds on Legs Ltd Reviews 

2,414
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and communication, appreciating being kept well-informed throughout the entire process from order to delivery. Many highlight the efficiency and speed of the delivery service, often noting that the delivery staff were polite, helpful, and considerate, even taking care to protect homes by removing their shoes. People are very satisfied with the products, describing mattresses as comfortable and beds as beautifully made with excellent quality, often available at a great price. Reviewers also frequently commend the simple and easy ordering process, contributing to an overall smooth and positive experience from selection to setup.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its efficiency and speed.... See more

Product

Users describe positive interactions with product, frequently highlighting the good quality and comfort of... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-made, luxurious,... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and supportiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What great service. Found a beautiful bed on their website, but wanted to order but take delivery 8 weeks later on a specific day. Emailed customer service & got a speedy response, and they updated... See more

Rated 5 out of 5 stars

Received our 3rd bed from Beds on Legs very efficient with fabric samples huge choice of beds and mattresses Easy to order online Delivery was very efficient Highly recommend

Rated 5 out of 5 stars

Ordered the single bed mattress online, i had first tried this mattress in a shop and knew it was comfy. The online price was £40 cheaper, delivered within 2 weeks by a two man team who were polite qu... See more

Rated 5 out of 5 stars

Bought two beds last month. They were so good I bought a third! Once again, excellent service, beautifully made customised bed, quick delivery and comfortable mattress.


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Store
  4. Mattress Store

Written by the company

A good night’s sleep is essential for us all, and finding the right bed for you is important in helping you achieve the perfect night’s sleep. At Beds on Legs, we are obsessed with all things bed related. Our beds and mattresses are hand-picked, top quality, beds and mattresses, at the best prices, to help our customers get the best night's sleep. We have a vast range of swoon worthy beds in plenty of fabrics and colours to suit your decor. Whether it be ottoman beds, fabric beds, divan beds, guest beds or double & king size beds, we cater for all your sleeping needs. At Beds on Legs we pride ourselves on our customer care, if you have a question then get in touch, we will be happy to help and answer all your bed enquiries. We deliver free to the UK mainland, see Terms & Conditions for exceptions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,414)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid...!!

Wow....I will not be ordering from this company again....if you would like poorly built goods, and an extremely poor customer service then by all means use this company.

I purchased a bed and mattress from a major high street retailer not so long ago, and the customer service and quality of build was a 100 times better.

Interesting to read on other review websites of the poor attitude of the director....says it all really!

I will NOT be using these guys again.....

November 23, 2022
Unprompted review
Beds on Legs Ltd logo

Reply from Beds on Legs Ltd

Dear Adam

As a small independent business we pride ourselves on offering great products at good value for money. Furthermore if there is an issue with an item, we will always try to do our best to rectify this in a way our customers are happy with.

I am sorry that the product you received does not meet your expectations, we tried our best to resolve your disappointment as quickly as possible but unfortunately items that have no fault can not be returned once they have been assembled.

Rated 5 out of 5 stars

Excellent service and products

I needed a new bed and decided to spend a little more than I would normally. Beds For Legs ended up having a good selection of styles I liked at reasonable prices, and bonus they were a cashback option too!
The day after I ordered I received a call to confirm the order and arrange a convenient delivery date. They were friendly, the call was short and sweet which was great.
We agreed a day for delivery and I was told the courier would be in touch with some timeslots. The courier didn't get in touch until the day before the expected delivery and until they did, I had started to worry the delivery wasn't actually confirmed. This was my first big purchase of this type and I wasn't sure of the process, so that's on me, not them. I was texted a delivery slot around 9.30pm the night before.
The next morning I saw the attempted delivery failed, called the courier in a panic and they explained they had just needed to swap vans and the delivery would still be that day. The courier was friendly and helpful so all good.
I will definitely use these guys again.

November 16, 2022
Rated 5 out of 5 stars

New Mattress

I’m delighted with the new mattress which was ordered and delivered within a week . I’m really pleased with the quality and delivery was fast and efficient . Thank you

October 14, 2022
Rated 5 out of 5 stars

Happy Customer

Had a quick response from customer service when requesting samples and asking a few queries before buying. The bed was dispatched in the timeframe stated and arrived fairly quickly. Paid a fair price for a very luxurious bed compared to others similar elsewhere and it arrived as described without any defects which is rare these days and for me is the most important thing. Very happy with my purchase.

October 7, 2022
Rated 5 out of 5 stars

Happy, happy, happy…!!!

From start-to-finish, my experience was very positive. I had read very poor online reviews about some bed companies so was extremely cautious because the bed I eventually bought was a considerable amount of money. I went with ‘Beds on Legs’ because the reviews on ‘Trustpilot’ were excellent. I was able to pick the date of my delivery, which was confirmed by a courteous telephone call from ‘Beds on Legs.’ The bed was delivered on that date in perfect order. I ordered a Kaydian bed for my son, and without a shadow of doubt they are of the highest quality and durability. I couldn’t find the bed cheaper anywhere else, not for want of searching the net for a better deal, and the icing on the cake was the heavy discount given to me at checkout. The delivery guys were excellent and very helpful. They phoned me ahead of time so i could get on with my day. All-in-all, a very positive experience and ‘ Beds on Legs’ has become my first port of call for beds in the future.

September 27, 2022
Rated 5 out of 5 stars

Helpful before and after purchase

Before purchasing I contacted customer service for advice and received a helpful prompt reply. Manufacturer times l timelines were accurate, and the bed arrived well protected and as promised. I again contacted customer services to ask some questions about maintenance of the bed. Within a couple of hours I received a very helpful call from "Stuart". Sometimes companies can take your money and don't want to know after the sale. It was refreshing to know beds on legs seem to value after care service too. Thank you

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

My first time ordering but went flawlessly

My first time ordering fro Beds on Legs. The website was well laid out, easy to see the products and Customer Service was very helpful answering my questions. After I ordered I got a phone call asking when would be the best day for delivery and delivery went flawlessly. The bed is well made and very comfortable.

September 12, 2022

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