Beds on Legs Ltd Reviews 

2,414
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and knowledgeable staff who ensure a smooth experience from ordering to delivery. The products, including beds and mattresses, are consistently described as high quality, comfortable, and well-made, often offered at a good price. Reviewers appreciate the efficient delivery service, noting prompt arrivals and clear communication with tracking information and scheduled slots. The delivery personnel are frequently commended for being polite, helpful, and careful, often going the extra mile to place items in the desired room.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising its efficiency and speed. Reviewers... See more

Product

Customers consistently note positive experiences with product quality and comfort, with many praising the... See more

Service

People report positive experiences with service, often highlighting the efficiency, communication, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers describing products as well-made,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received our 3rd bed from Beds on Legs very efficient with fabric samples huge choice of beds and mattresses Easy to order online Delivery was very efficient Highly recommend

Rated 5 out of 5 stars

What great service. Found a beautiful bed on their website, but wanted to order but take delivery 8 weeks later on a specific day. Emailed customer service & got a speedy response, and they updated... See more

Rated 5 out of 5 stars

Bought two beds last month. They were so good I bought a third! Once again, excellent service, beautifully made customised bed, quick delivery and comfortable mattress.

Rated 5 out of 5 stars

Ordered the single bed mattress online, i had first tried this mattress in a shop and knew it was comfy. The online price was £40 cheaper, delivered within 2 weeks by a two man team who were polite qu... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Store
  4. Mattress Store

Written by the company

A good night’s sleep is essential for us all, and finding the right bed for you is important in helping you achieve the perfect night’s sleep. At Beds on Legs, we are obsessed with all things bed related. Our beds and mattresses are hand-picked, top quality, beds and mattresses, at the best prices, to help our customers get the best night's sleep. We have a vast range of swoon worthy beds in plenty of fabrics and colours to suit your decor. Whether it be ottoman beds, fabric beds, divan beds, guest beds or double & king size beds, we cater for all your sleeping needs. At Beds on Legs we pride ourselves on our customer care, if you have a question then get in touch, we will be happy to help and answer all your bed enquiries. We deliver free to the UK mainland, see Terms & Conditions for exceptions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 33% of negative reviews

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4.7

All reviews

(2,414)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

I was searching the internet for a branded bed that I seen in a well known highstreet store. I was hoping to find it a little bit cheaper. Beds on Legs had the best price but I'd never heard of them so ordering from them was an unknown. I checked them out as much as I could and they seemed to get good reviews so I went ahead and ordered online. I was able to choose my delivery day during the checkout process and I chose a few days later-super quick. I received emails and text messages to keep me informed and the driver called me on the day. The bed arrived on time and in perfect condition. The whole process was perfect. Highly recommended.

March 7, 2024
Rated 5 out of 5 stars

Emergency mattress better than expected

I needed a mattress to take away the same day in an emergency. From the limited choice available same day, got a mattress very quickly, helped me into the car with it, and so far it has been comfier than expected for the price I paid.

February 26, 2024
Rated 4 out of 5 stars

The bed is lovely.

The bed is lovely now that it's completed and I'm very pleased with it. My only problem was that the central support bar (part No 05) was made of a very hard wood and it was difficult to get the screws in completely. In fact, 5 of the screw heads broke off, but the remaining part of the screw did the job. I covered the completed base before placing the mattress on so that the screw heads that were still protruding, did not damage the underside of the mattress.

February 16, 2024
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. They've replied quickly to every query I've had via email.

Unfortunately I had to cancel my order due to unforseen circumstances otherwise I would have absolutely loved to order from them. Can't fault them at all and if I ever need to buy another bed frame or mattress they'll be the first place I go to.

Cannot fault this company at all.

Highly recommend!

February 5, 2024
Unprompted review
Rated 3 out of 5 stars

Sofa Bed

The delivery slot was bit hard to manage as little notice of 3 hour slot. The delivery team were very polite but accidentally delivered 1 box which was meant for another property and so had to come back and exchange it later on. The product seems to be very high quality but the assembly instructions are hardest ones ever come across. No words at all - to guide - and it was very difficult to match the items to the instructions. Think worth considering using small stickers to number items (as some flat packs assembly instructions do).

January 8, 2024
Rated 5 out of 5 stars

Delivery went smoothly and bed frame looks good!

We got a king-size "Kaydian Walkworth Ottoman Bed" which was delivered today. The process was overall quite smoothly: delivered on the scheduled day, without delays, and to our bedroom on the 1st floor. This might sound trivial but other companies (like Johnlewis or Dusk) just find excuses not to deliver anywhere above the ground floor, so it's good to find a company that actually makes it up to their promise.

The bed looks very nice in our bedroom. I assembled it by myself but to be honest I'd recommend a second person to help. We like the fact that it has a gap underneath for the vacuum robot to pass by, so dust doesn't accumulate too much. I can't say how sturdy the bed is because we haven't tried it yet, but the lifting system works well with the mattress on top. To give some constructive feedback, we didn't like that the bottom of the storage system has some gaps, which means dust and fluff will come in. But to be honest that can be easily solved by placing a big sheet or some plastic inside.

January 5, 2024
Unprompted review
Rated 4 out of 5 stars

Great product but…

Great product. You lose one star because the assembly instructions could be clearer. Just number the individual parts, that would help sooooo much.

December 20, 2023
Rated 5 out of 5 stars

Order a bed

Order a bed. The bed is great. It arrived in a week, packaged perfectly. Looks even better than in the photo. Very easy to assemble. I recommend

November 23, 2023
Rated 5 out of 5 stars

Great service

Great service, polite and supportive.
Delivery was on time and professional.
The bed is wonderful too - thank you

November 30, 2023
Rated 5 out of 5 stars

Good price for the product

I ordered a Fabio Studio White Wooden Storage Bed, a Bee’s Knees side-opening Ottoman bed and a blanket box.
The wooden storage bed arrived in no time. The assembly work was quite challenging as there are shelves on both the head part and the foot part, not to mention the small and big storage drawers. The final product looks gorgeous but we wish some tips and reminders on assembling wooden furniture will make the work easier for us. Once or twice my family member thought of giving up altogether. We’re glad we have persevered.
The custom-made ottoman bed took a little more than 4 weeks. We’re pleased that the customer service was quick to answer our query and helped check the progress.
Delivery was smooth. The bed came in two big boxes with a headboard. Assembling was simple. There were even stickers on the bed which shows where the screws should go in joining the headboard to the bed. That’s very thoughtful indeed. If the heavy boxes, the headboard and the blanket box had come with restraining straps, that would have been most helpful as there would not be the danger of pulling off some staples while getting a hold on the smooth-surface headboard and flipping the boxes from bottom-up to its bottom-down position. Then my beautiful wooden floor would be safe.
The ottoman bed is sturdy and worth the price as the heavy mattress is rested on the wood cover of the box and storage is inside a wooden box.
We love what we have paid for. I will surely go to Beds On Legs again if I am to buy another bed.

December 5, 2023
Unprompted review

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