Bedzy Reviews 

612
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers had a great experience with this company. Customers are consistently happy with the quality of the products, finding them functional, sturdy, and comfortable, often exceeding expectations. Many also appreciate the excellent value for money and the affordability of the items. The ordering process is frequently described as easy and smooth, with some noting prompt delivery and good communication regarding updates. However, some people were dissatisfied with delivery times, experiencing unexpected delays and mix-ups, even when paying for expedited shipping. A few other people also felt that the product quality, while good for the price, was not always the best, and some encountered issues with assembly or ill-fitting parts.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value, with many customers expressing... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt and fast... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and lack of... See more

Quality

Users describe positive interactions with quality, with many customers expressing satisfaction with the... See more

Price

Consumers find price to be positive, with many reviewers praising the excellent value, affordability, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a gas lift queen size bed and mattress. It came with free pillows which was nice. The bed was relatively easy to put together and I am very happy with the bed, Mattress and pillows. I did pa... See more

Rated 5 out of 5 stars

Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... See more

Company replied

Rated 5 out of 5 stars

This is an usual review. I ordered 2mattress Toppers on line. There was an unexpected delay in delivery and a bit of a mix up with the order. After several emails back and forth my purchase price was... See more

Rated 5 out of 5 stars

The mattress lifter is a savior. It certainly does as is described and enables us to tuck our sheets under the mattress as we have a heavy but oh so comfortable mattress. We received the item promptl... See more


Company details

  1. Bed Shop

Written by the company

Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.


Contact info

4.0

Great

TrustScore 4 out of 5

612 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(612)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently purchased a bed from Bedzy

I recently purchased a bed from Bedzy, and I couldn’t be happier! The ordering process was super easy, and the customer service was friendly and helpful. Delivery was on time, and the bed arrived well-packaged. Assembly was straightforward, and everything feels really solid and high-quality.

The mattress is extremely comfortable, and the bed frame looks even better in person than it did online. I’m getting great sleep every night, and it feels like a real upgrade to my bedroom. I would absolutely recommend Bedzy to anyone looking for stylish, affordable, and quality beds.

November 29, 2025
Unprompted review
Rated 3 out of 5 stars

Pretty crap product, difficult to assemble

If I'd known the bed was an Artiss product, I wouldn't have bought it. I'm so disappointed at just how bloody difficult it has been to assemble the Trinity Queen Bed (with drawers). Screws and bolts missing, and I've never wished for alan key bolts more in my life than over the past two days (and counting) as we rage quit our way through assembly. Currently trying to make the drawer assembly work. Do not recommend. So disappointed

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

It was a smooth transition from…

It was a smooth transition from ordering to delivery. With a small fee my delivery was prioritised. The product quality is great and me and my wife are happy to have the whole package. We ordered the premium version of package and we are glad it turned out as described. Tha ks

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was fast

Delivery was fast. Only had to pay a few dollars for prio delivery. Item received is of good quality.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Best online furniture shop!

Bedzy offers priority processing for a small fee, which meant I had my items posted incredibly fast! The postage delivery times were incredibly considering I live in rural NSW. The price point of the items and the quality was fantastic! I’ve had two transactions with Bedzy and each has been great! The only negative is that one package had to be delivered in 2 pieces and they didn’t arrive on the same day (5days apart) but no big deal.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I'm very happy to leave this review - customer experiences don't get much better in this online space!

I'm very happy to leave this review, despite or rather considering I made a very quick and somewhat under-researched and ill-informed purchase!
As a consumer, it's a responsibility to research and review what you're about to purchase (online, especially!) with extra due-diligence.
In this instance, in a SUPREME rush...I did not do this. As a result, I found myself in a spot where I needed to engage Bedzy's Customer Service team. And at a point in my life where I had the least a) time, and b) energy to do so. Which is actually where a company's customer service team has the chance to turn an experience around. Which is EXACTLY what I was delivered by Bedzy (shoutout to Mel!).
My enquiry was responded to in a timely manner (especially considering my purchase was made with expediency of delivery versus cost firmly in mind) and with absolute and GENUINE care, super considerate of my circumstances. The handling of my enquiry could not have been more customer focused than I experienced and ultimately...left me a happy customer - and loyal to a brand, after just one experience. As a RABID purchaser of products online and an someone in the business of slinging products to people online - words cannot express my gratitude from this side of the fence as a consumer, and the truly positive experience and feeling this has left me with as a professional when things could have very easily gone the other way. Keep it up team Bedzy, you're fabulous!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with Bedzy!

Firstly, ordering was so easy. Then I needed to add to my previous order. No problem said their customer service officer. Si I eas able to add and pay without any hassle. Everything arrived in pristine order. Very happy with Bedzy!

June 3, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look