Bedzy Reviews 

612
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers had a great experience with this company. Customers are consistently happy with the quality of the products, finding them functional, sturdy, and comfortable, often exceeding expectations. Many also appreciate the excellent value for money and the affordability of the items. The ordering process is frequently described as easy and smooth, with some noting prompt delivery and good communication regarding updates. However, some people were dissatisfied with delivery times, experiencing unexpected delays and mix-ups, even when paying for expedited shipping. A few other people also felt that the product quality, while good for the price, was not always the best, and some encountered issues with assembly or ill-fitting parts.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value, with many customers expressing... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt and fast... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and lack of... See more

Quality

Users describe positive interactions with quality, with many customers expressing satisfaction with the... See more

Price

Consumers find price to be positive, with many reviewers praising the excellent value, affordability, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a gas lift queen size bed and mattress. It came with free pillows which was nice. The bed was relatively easy to put together and I am very happy with the bed, Mattress and pillows. I did pa... See more

Rated 5 out of 5 stars

Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... See more

Company replied

Rated 5 out of 5 stars

This is an usual review. I ordered 2mattress Toppers on line. There was an unexpected delay in delivery and a bit of a mix up with the order. After several emails back and forth my purchase price was... See more

Rated 5 out of 5 stars

The mattress lifter is a savior. It certainly does as is described and enables us to tuck our sheets under the mattress as we have a heavy but oh so comfortable mattress. We received the item promptl... See more


Company details

  1. Bed Shop

Written by the company

Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.


Contact info

4.0

Great

TrustScore 4 out of 5

612 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(612)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value, easy set up

The affordability of these beds is amazing. The set up is quick and easy. You'll need a good day and a half to finish set up. Suited us just fine. Good value for money.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong feet OR middle bar for Bed!

We purchased a lovely bed which we put together- except the 2 feet that attach to the middle base bar for support don't fit - because there is no hole for the screw to do so and the feet dont actually fit under the bar. We have been patient in waiting for the replacement parts, and now that they have been sent, have found they are exactly the same as before with the same problem. Very disappointed in the way Bedzy have not really listened to the problem and we have a bed that is not fully functional and quite a few boxes with parts that we cant use.
ANOTHER week later - and they still can't fix this issue.
I since found a welder willing to fix the problem (cheaply! ) and I also received a refund from Bedzy… so all in all an end to the drama but don’t think I’ll be buying from here again.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with Bedzy

The purchase process was easy along with the selection requirements for our needs. The mattress came well wrapped and protected. Easy instructions and safety knife for opening. So far very comfortable and would reccommend.

October 10, 2025
Unprompted review
Rated 3 out of 5 stars

The dispatch times are abit of a joke but hopefully the product is good 😊

As mentioned with everyone else, dispatch times are ridiculously long. I ordered an item a week ago which still hasn’t been dispatched and because I’m regional it may take over a month to get here after it has been sent. Regardless of if they are having sales or not, these guys should streamline their shipping processes and not make people “pay for priority” just to get things out of their warehouse. Not sure if this is a new company finding their feet or they just haven’t navigated other ways of dispatching but it’s a lot slower than other companies who also handle large shipping loads. All orders should be a priority to a business and I understand express shipping comes at a higher cost but I would prefer waiting for shipping and at least know the item has been dispatched instead of having to wait 2 weeks for it to be sent and another 2 for it to be delivered.
I ordered something else from a similar company 2 days after this one and it’s arriving today so maybe it’s a staffing issue and no one in the warehouse to actually get stuff out but it’s a lot slower than other places. Anyway, I’m still waiting, and it still hasn’t been sent yet but from photos I love the product and other than that don’t have a single thing to complain about. I would likely purchase again from this company because they have cute stuff but just be aware that if you want things within the month either pay for priority or order from somewhere else because these guys dispatch at a snails pace. They do prewarn you on the website though that it’s 7-14 days so take that quite literally when ordering and it can be longer during sales times. As a few other people have mentioned if they can’t keep up with the demand at sales times maybe they should ax the sales but I think the issue may be their dispatch process or stock issues so as a company they should probably review that to see how they can best streamline the problem to get that down abit to create a better customer experience because in this day and age patience isn’t something people have especially when you’re competing with companies like Amazon who offer 1 day delivery. On a positive note the customer service team are super quick with responding to enquiries and are super helpful as well as good prices for items so hoping the product is just as awesome when it arrives! 😊 Those dispatch times though has still has put a negative spin on a overall good experience which is why I’ve only given 3 stars. Hoping they can focus their energy on fixing the dispatch times and this company will be chefs kiss.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Got one sunbed

Got one sun-bed today , the other one not yet ? It looks completely different than the picture . You have to put together from small bits with the worst instructions ever .
Do not recommend

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with the quality, price and service

I was really happy with this service.
I got the queen bed package - it’s comfortable. It looks nice. The delivery was straight forward and it was easy to put together. The customer service team was helpful - thanks Clariza. Cheers team.

August 21, 2025
Unprompted review

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