Great Service but an Expensive One, for this reason i will leave 4 stars.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Delivery as time stated. Very expensive prices way over the top. On my order a substitute was given but no reason why and no refund on price. Dont think I will use this again unless really desperat... See more
Don't pay there drivers. I am a driver and I have to pay for the customers shopping. I've been waiting over 2 days to be paid. Cost me fuel, time and the shopping. Their AI sys... See more
Company replied
Easy to order. Pretty quick with the delivery and the order is always correct and if they can't get what you wanted they will phone & ask what substitutes you would like. The drivers I've met are alwa... See more
Company details
About Beelivery
Written by the company
Rapid Grocery Delivery 24/7
Delivered in 15-60 minutes!
Beelivery connects you with self-employed crowd-sourced delivery drivers in your area. Simply place an order for groceries, alcohol and everyday essentials on our website or app and a driver will visit the shop on your behalf and deliver to you. We aim to deliver to you within an hour!
Shop Alcohol Delivery Shop Grocery Delivery Shop Household Essentials Delivery Contact UsDownload our app!
Contact info
Royle Mill, CW12 1HR, CONGLETON, United Kingdom
- info@beelivery.com
- www.beelivery.com
3.9
Great
9K reviews
Replied to 65% of negative reviews
Typically replies within 2 weeks
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On time and courteous
February 6, 2025
Rip off prices
Charged £29.98 for 1 pkt of incorrect cigarettes & the 1st time voucher didn't work. I thought I would get 2 packets for that price. Offered £5 refund! Won't be using again!!
February 13, 2025
Unprompted review
No diver available
No diver available - so no delivery. Generally reliable. if not expensive.
February 5, 2025
Reply from Beelivery
Hi
Thank you for leaving us this feedback.
To fulfil your orders, we use self-employed drivers, who choose whether to accept orders that they receive invitations for. Unfortunately, sometimes we don’t have a driver available, but we are recruiting more drivers all the time to prevent this from happening in future.
I will pass this feedback on to our logistics team to highlight any potential shortages in your area.
Thanks again for using Beelivery.
All done right with no fuss.
February 11, 2025
Great service thanks
Great service thanks. As I live in the countryside I wasn't sure if I could get a delivery, but I did
February 9, 2025
Great
Driver came at early hours morning so really appreciated he was so kind anx friendly prices are high on the app compared to real shop prices but then you pay for the convenience which I value
February 1, 2025
Excellent service
We only discovered Beelivery yesterday by googling delivery firms. Deliveroo didn’t cover the area to where we wanted to send provisions. Within 1hr 20 mins, all the food and medication we ordered, had been delivered courteously and swiftly by Igor the driver to our son’s address in another city. Igor had also called to explain in clear English one of the products was not available and offered a list of all the alternatives. We are delighted to have found Beeliver and will certainly use this service again.
February 8, 2025
Great service prompt and expertly done…
Great service prompt and expertly done thankyou
February 7, 2025
Delivery @ stupid o'clock
Wasn't expecting to stay up late but when you run out of beverage at stupid o'clock and uber wasn't available then Beelivery came through. Great driver great service.
Slightly expensive but it is what it is.
January 31, 2025
Prompt & personable !!
February 4, 2025
Apalling
Triple the price of normal shops.. which is no need really! Appalling store and drivers are hit or miss
February 5, 2025
Unprompted review
Reply from Beelivery
Hi Kian.
Thank you for leaving us a review.
We understand your frustration at some of our prices.
We charge more than shop prices to cover the costs of operating Beelivery 24 hours a day, 7 days a week, 365 days a year. This includes the cost of our Customer Service team and all the people who help keep our app and website up and running.
We also pay our drivers a fee for driving to the store hand-picking your items, then delivering your shopping to your door.
We do check supermarket prices on a daily basis, so if they reduce their prices, so do we, so that we stay as competitive as possible.
We hope this explains things for you and we would like to thank you again for taking the time to leave a review.
If you could please expand on what aspects of the store you don't find very good so that we can look at making improvements we would really appreciate it.
Best wishes, the Beelivery Team.
Appallingly expensive
Appallingly expensive. Some items double the price you find in Tescos. My order was only accepted once I upped my tip amount, which the website suggested I do. This feels like extortion - take money off my account for an order and then make me tip extra to get a driver. Then the estimated time kept extending. Plus an item was missing. I will never use this service, nor recommend it to anyone.
February 4, 2025
Unprompted review
Reply from Beelivery
Hi Danielle.
Thank you for leaving us a review.
We understand your frustration at some of our prices.
We charge more than shop prices to cover the costs of operating Beelivery 24 hours a day, 7 days a week, 365 days a year. This includes the cost of our Customer Service team and all the people who help keep our app and website up and running.
We also pay our drivers a fee for driving to the store hand-picking your items, then delivering your shopping to your door.
Some of our drivers travel quite a distance to get to some of our more rural customers who don't have access to local supermarkets, so we have to pay them more to go that far.
The tips that can be added are entirely at your discretion and 100% of the tip goes directly to the driver.
We hope this explains things for you and we would like to thank you again for taking the time to leave a review.
Best wishes, the Beelivery Team.
Reply from Beelivery
Hello Kevin. We believe that you may have left a review for the wrong company by mistake, please can you clarify?
The only order you have placed with us was for 10 cans of Thatcher's Haze Cider, which is what was delivered to you and therefore your mention of the item being big, poor quality and not working doesn't seem to fit with a description of cider cans?
Best wishes, Beelivery.
Very good first time I've used them…
Very good first time I've used them will be using them again
February 1, 2025
Total scam
Total scam, charged £15 for Purina cat food received Felix instead which is £5. Also only one load of crap white bread rather than two brown bread. But the cat food was the worst, massive rip off. Massively ripped off and over charged. Avoid at all cost.
January 31, 2025
Unprompted review
Reply from Beelivery
Hello, and thank you for your feedback.
I am really sorry that we didn’t get it right this time, but we will use this feedback to do better next time.
I would like to offer you a voucher for £10 off your next order, which I have sent to your email address used for this order.
Thanks again for using Beelivery.
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