Beer52 Reviews 100,786

Samantha Brown made my call so easy and relaxing, great customer service!!!

Customer service was great. Elliot was very kind, professional and friendly!

Scammers ! I received a voucher to use Beer52. Before I even got to browse their pag ether wanted my email & a password. Surprised? After, they sign out automatically for a monthly expensive subscription, that you have no way of cancelling. When you go to Q&A there’s no info on how to cancel payment. Also I cannot delete my account now. It’s there forever. A scam and the lack of transparency is beyond ridiculous !!! Do not use ! You’ll never get rid of them

Brilliant guy I spoke to I was originally angry and left feeling happy that I got someone so understanding, I appreciated him being respectful when I phoned to cancel

Cameron was very helpful in solving my query, very relatable and down to earth whilst remaining professional. Would recommend

Polite and friendly but also gave a good pitch to try and convince me to stay without being pushy.

Nothing but flimflam. The attractive introductory offer is clearly designed to lure you into signing up, but once that’s over, the service simply doesn’t offer good value for money.

The cancellation process is deliberately frustrating, taking you through multiple “Are you sure?” screens and layer after layer of discounts and special offers in an obvious attempt to wear you down. Then, after all that, you’re told you have to call during office hours just to cancel.

It’s an unnecessarily difficult and outdated process that feels intentionally designed to discourage customers from leaving. In my experience, it’s an underhanded business practice!!

A complete rip-off, and complaining or trying to get a refund gets you absolutely nowhere.
Beer was OK, wine was awful.

Great beer recommendations and knowledge. Customer service was great and made things clear and easy to understand. Thank you.

Great customer service.

I rang to cancel my subscription as I only wanted to use it for a one time deal, and although there was quite a wait on the phone to speak to someone when I did speak to someone they were great. There was no hard sell to keep me or telling me I couldn’t drop the subscription for 12 months just a nice guy explaining to me what deals were available if I chose to keep it my subscription for one more month. I walked away keeping it which is highly unusual for me.

Excellent Customer Service. My request to cancel was actioned immediately. The coffee was not to blame for my cancellation. It was very good. My health necessitates me giving up coffee, so sadly I had to cancel.

Mikhaila Powell was amazing.. wish her all the best with pregnancy and any golf she plays in thr future.
Nice to speak to a real person and not feel that I'm being forced to keep the subscription running

Excellent customer service rep on the phone, helpful when i wanted to end my subscription

Can’t fault the service provided by Quentin. A true asset to the company. Many thanks

Joe that I dealt with was very helpful, pleasant and advised me of things that I should do to benefit me and protect monies I had already paid/earned

I was a member for years, I've had numerous interesting beers for a fair subscription cost.
I've had to cancel due to a change in personal circumstances, bit of a faff to have to call during office hours (some of us aren't free during these times) instead of being able cancel online.
But Kaye was very polite and professional. I may be back in the future if my circumstances change again.

Quick, efficient, and helpful customer service. Ellie was able to outline all my options should I wish to use all my vouchers etc. Very good experience.

Glenn was very helpful in the cancellation of my subscription. Friendly too, thanks

I had great and helpful support when cancelling my subscription, extremely easy to do.

Good customer service. Kate was brilliant and very knowledgeable of different products and offers available