Beer Hawk Reviews 

Poor
Bought some beers on special
Week later nothing
Emailed and they said got lost on the order, now not in stock so apparently resending the one is this available
God knows when and don't know when I'll get my refund
Not impressed at all can't fulfill orders what do ever

First time ordering! total Disaster ended up with someone elses order cant get customer service by Phone, the chat bot is hopeless worst ever and there should be the option for minus staes on here!

Very poor, ordered 2 kegs and glasses pack, went missing in Yodels warehouse, contacted beer hawk and they resent the or, this also went missing and now the beer is out of stock, I had to do the chasing and emailing, will be looking elsewhere from now on

Ordered the machine and place a further 3 beer orders, I can't honestly say I love it! Was not a big beer drinker at all, but the simplicity of the machine, the selection of beers and ease of ordering and delivery is brilliant.
Can't fault Beer Hawk at all, really enjoying it.
Nothing better than after a hard day's work coming home to a nice chilled pint!

Order delivered to a "safe place" on a ridiculously busy street, no package when I got home from work. Web chat available up until 18:00. Tried to talk to them at 16:51, "we are away" and raised an automated ticket that will be responded to in 48h. No phone number to contact. I've been a long time customer (including perfect draft) the company has gone to the dogs in the last 12 months. Avoid them and use an alternative beer company if you have the option.

Have used beer hawk for years and arranged a collection of barrels that they constantly email you about sending back. There is no where near me to return that’s why the collection service was good. First express delivery 3 days I waited in and no collection. Emailed customer service who organised another collection. Stayed in for another 2 days and no collection. Not sure why they are advertising a service that obviously does not work. Just thought it was funny how it was Black Friday sale so could not use my returns money for the sale. Spent a lot on this site over the years including 2 machines. Just thought customers would be treated better as now have a shed full of barrels I have no use for.

I’ve been a Beerhawk customer for 3 years and things have been pretty much ok ,a couple of times the kegs were just left my door when I wasn’t in.Recently I received 2 kegs 1 keg was not what I ordered.Trying to resolve this issue has been nothing but diabolical customer service,you are asked to use a chat line to report your issue which will then be passed on to a real person(Hannah and Charlotte please phone me if your not a robot).I feel at loss at what to do next,I think the only way out of this ,is to drink the beer I don’t won’t and don’t like ,return the kegs and cash in beer tokens with buying bottles and withdraw my custom and return to supermarket shopping.

Worst customer service ever, a crappy webchat, no number to call, uninterested in helping got a missing item, I hope the company go bust

Absolutely shocking experience …. Paid and despite several promises to deliver each time I chased them, there has been no delivery. Time to refer to trading standards.

What a joke this company is, I ordered a machine New pro one and 2 kegs of beer, order was sent from Leeds to Bristol and I live in chesterfield about 35 mile away from beer hawk yodel who are a complete joke to themselves then sent order back to main depot all in all I had to wait over a week to get that order. Then I ordered some beers on the 16/11/22 for the World Cup and they have still not arrived and being told they won’t get to me until the 29/11/22. What an absolute joke this company is. I’m sending my machine back and the beers when they eventually get here and will be glad to never have to deal with them again.

Fine when its working. Awful customer service. No contact number, un-interested customer support. 20 days on express credit and nothing. Brushed off by support. Web chat is shocking. Need to find a better perfect draft suplier.

I've used Beerhawk primarily for the PD kegs but also a few boxes of beer every now and again. I've been using them for about 2 years now and not had a single issue, the keg return is easy and Beer Tokens keep the costs down as much as possible. Yes there have been price rises, but I can only assume it is down to production costs. A PD keg is still significantly cheaper than going to a pub and comparable to crates of cans.

Total rubbish customer services can't make up my mind if they are playing daft or are daft. Have put 3 kegs away on. Express credit which means[well meant to] that you get tokens as soon as there lifted well 3 emails later and a week later I'm still waiting on my tokens used to be a really good company but gone downhill badly

Ordered machine which was faulty and now cant get in contact with them to resolve . Once i asked to send the machine back ive had zero response , their live chat is horrendous and no phone number .

Avoid

So much wrong!
1. 3 times yodel failed to collect kegs.
2. Beer tokens expired, while awaiting kegs return.
3. Fairly short dated kegs. Not ideal if you order several at a time (no probs if your an alcho I suppose).
4. Don't trust delivery dates, I've ordered for an event/weekend, arrives late so you end up at the shops for you beer, then your kegs arrived when you no longer need it.
5. Lax customer services, asked for beer tokens reinstated as goodwill as they have expired only because I'm waiting for failed collections, they bypassed that question and just asked can't I take the collections to a drop off point, that's not the point, offer a service then deliver it!
6. Expensive, and they keep putting prices up not in line with everything else. Bought a PD on understanding if you can get beer tokens, kegs return credit and decent multi buy discounts, it's not too bad. But in reality the systems broken so its very expensive beer and just now worth it.
Wish I'd never bothered!

Was told my order would be delivered by Fri 18th November 22 4 days later no sign of it no communication from yodel or beerhawk diabolical customer service

At first the experience is great then once you try to return your kegs the issues starts with the courier of choice for beerhawk who are Yodel.
Does not matter if it’s drop of or pick up yodel do not return the kegs or they go missing which then you don’t get your £5 back for returned kegs.
Beerhawk say they can’t do nothing in less it’s 10 days after return but still no luck and all the same issues on the Facebook fan site for perfect draft.
Come on Beerhawk sort your courier out and employ a new courier that will do the job you say they do but don’t and let all your customers down, not a great service at all.

Been using Beer Hawk for 6 months now and they always deliver great quality beer on time and collect my empty barrels foc and credit me when they are picked up. Can't fault their service.

I ordered last Thursday!! Still not here.
Absolute sh@t show
8 days and the same crap on email everyday.
AVOID

After 8 days waiting for my order i decided to cancel it. I did cancel and customer service was pathetic. No mention of sorry or can we rectify the problem. Have used beer hawk for many years and found good customer service. I reduced my orders after they stopped offering beertokens for orders now its reduced even further to zero after this no show. I will be using BEER52 or the many other companies available to see if they want my money.