Beer Hawk Reviews 

DON'T DO IT. JUST DON'T DO IT.

What a hassle, still not sorted out.

Order machine and three kegs last November. Machine arrived. Kegs reported to have arrived by Yodel but they weren't. Contacted BH and a ticket was raised. Looked like they made one phone call to me sometime in December (which I missed). I kept contacting them (you have to be careful otherwise a new ticket is raised and you go to the back of the queue!).

Heard nothing from them since. I sent an email saying this whole process is too much hassle and wanted to return machine - again heard nothing even though they keep promising in auto response to reply within days.

It is now February. Buying this was my worst decision I can remember making recently. Like most people, I am busy and don't have time for this appalling lack of customer service.

Anyway, I raised a credit card chargeback today, I'll let them do the chasing from now on.

Don't make the same mistake I did. If you encounter any delivery problems (and bear in mind this is Yodel we are talking about) you are screwed. If you live in a rural area, Yodel will just say they delivered when they didn't (no photos or any proof provided, nothing on my CCTV).

For the love of God - please don't engage with this company! If you do, then use a credit card, the chances are you will need that consumer protection.

The worse customer service ever ,I will not be buying from this company again.

I haven't had a order and payment with PayPal made on the 10 of September.
Only generic response.
I was a regular customer .
Not good customer service very disappointed

I do not recommend this company
I purchased a perfect draft machine in 2022. I have since experienced major problems with the machine and have not been able to use it for over a month. Since then I have been attempting to communicate with Perfect draft. The only means of communication is e-mail. I did this over a month ago and received a response to say a ticket had been raised and would be dealt with in due course! I heard nothing further until I e-mailed them again earlier in the week only to receive an e-mail back telling me not to keep e-mailing them as I would then automatically return to the bottom of the queue!!! I purchased two kegs from them just before the problems started with the machine! I had got half way down the first keg and the machine started showing the error code E7. I followed all the instructions in an effort to resolve the problem without success, even to the extent of replacing the half full keg with the new full keg! So for over a month now I have had a half full and full keg which have been tapped and running down the use by date!!! And no communication from Perfect Draft. There customer service is abysmal! If you are thinking of purchasing a perfect draft machine I would suggest you need to think very carefully if you are expecting an after sales service as it appears to be non existent. I am seriously considering looking elsewhere!! I definitely do not recommend this company.

Honestly don't care about customer service at all had a couple of issues and raised a ticket each time. They will respond however they won't respond to a reply without raising another ticket. Replied both times and have been ignored. They k ow you have no choice here and treat you like dogs s@£t. Really dissapoilinting.

I have experienced extremely poor service from Beerhawk (PerfectDraft). Despite booking multiple keg returns, the courier service (Yodel) repeatedly failed to collect them, leaving me waiting in for nothing on several occasions. To make matters worse, PerfectDraft’s customer support is non-existent — attempts to contact them for assistance were met with no response. Overall, the entire experience has been horrendous. I strongly advise avoiding PerfectDraft at all costs.

Customer service, non existent. Trying to locate a delivery and getting no help and no contact. the "Help@" email address does not take incoming enquiries........ very useful!

Scammers! - Can't get in contact and have used all the emails they give you.....No Contact and no parcel!!!

Awaiting a credit for a faulty keg but cant get an reply sent 3 tickets but very bad support waste of space

Bought a Stella bundle 01/12/24 with addition Stella keg and leffe keg got machine and leffe but no Stella been emailing for 3 weeks with no resolution just generic email response try and call refers you back to email try and do live chat refers you back to email. I will never order again from them

Made an order for a xmas gift on 28/11. It's 16th December and no sign of dispatch, customer service impossible to get hold of and tens of complaints on their instagram. Spent over £200. Reached out to ask if I should cancel the order and they immediately did with no apology and no explanation. TERRIBLE.

Terrible service ordered my supplies 6th Dec now 13th still nothing arrived been buying from them a few yrs always been fast delivery well this time dreadful worst thing I've put in another on the 10th was ymtold guaranteed delivery by 17th looks unlikely as I don't even have the 1st order from the 6th dec this is poor service

iam trying to get my beer machine fixed but was told not covered by warranty but its not even 2 years old faulty cable at back and no display light working so i have had to send it back myself to philips service centre at a cost of 54 pounds this is not good service from perfectdraft very difficult to contact them their services seem to be down to long for respond

Another year on, great to see the company are still run by brain dead imbeciles.

This company has shocking after care service. Have emailed at least 10 times regarding my faulty machine had a reply to the first one then nothing in a few months now. Still without machine. Have recommended friends and family and buy kegs in bulk but will now look to take business elsewhere. Do not want to help and not interested in replacing machine when it is clearly faulty. Also had a completely flat keg in last batch!!

Ordering for years and everything was usually fine, bit long a wait for delivery but quality always good. Until a few months back I’ve been trying to sort an issue when I got a keg delivered half empty and flat. Can’t seem to get a hold of anyone for any sort of reply, customer service is ridiculous.

ordered items on 30th , Email said items will be delivered on 1st never showed up or any communication from perfect draft.

Contact customers service team after dealing with bot on there chat . was told not sure what's gone on reordered on 1st no updates and its 3rd , items still in warehouse ?

Delivered a short keg and an almost empty keg so paid ,£71.80 for 5 litres. Delivery came when it was supposed to , other than that shocking will not use this company again, if I could give zero rating I would.

I have tried numerous times to get my pro machine fixed under warranty but everytime I contact them they respond once with a question and then never respond again. Three different people Kamila, Rose and Amy have never responded again beyond the initial response. Appalling company to deal with. I think I will refer the matter to trading standards.

Customer support is non-existent. No phone number, no online contact, no help what so ever. This company is useless.