Beer Hawk Reviews 

The company is beyond incompetent. I have had an cart error which prevents me from purchasing anything. I'm not the only one who has the issue, the company is aware and has done nothing about it. Had my PD about a year but think it's time to sell it. More hassle than it's worth.

Ordered a voucher for my father in law for his birthday, paid via PayPal (thank God)! Voucher wasn’t sent so no present on his birthday. Contacted customer services, no response whatsoever. This is therefore theft as they have taken our money and not provided what we paid for. Have applied for a refund via PayPal. Terrible experience, never again!

I like the machine, but they have serious stock issues. Only a handful of beers in stock and only a single IPA. It's just embarrassing. No point in owning a machine when there is nothing to buy for it.

Excellent in the beginning, then progressively got worse. Ordered a keg it came faulty and dispensed the majority of the keg all over the floor. Sent video as proof and they offered to refund the amount as beer tokens. Followed procedure then sent it back alongside two other empties and attached the faulty keg label to the keg. They then denied receiving the faulty keg, after many arguments through chat a rude customer service agent then decided they had received it then refunded it as a normal keg return robbed £30 pound. Decided to use elsewhere as of then.

CUSTOMER SERVICE IS RUBBISH COME BACK BEER HAWK.. MACHINE PACKED UP NO INTEREST FROM THE NON EXISTANT CUSTOMER SERVICE

This business is absolutely shocking. Impossible to talk to anyone. Customer service is shocking.... GO TO PUB INSTEAD... LESS HEADACHE THAN THERE BUSINESS

Similar experience ordered kegs not showed up raised query with perfect draft. Got an email saying was being sorted but then radio silence. Not sure of fault is with yodel as perfect draft saying kegs were sent. Don’t reply to emails I hope they sort it out but sounds like confidence in this company is rapidly waning from customers reading trust pilot

Genuinely done with this lot. DEcent strong perfomance evolves into complete farce. Unable to make conatct, no phone line (pretty obvious why), and mor responses. They have my money and my kegs, lost out on two weeknd events.

Customer service is terrible. Ordered Monday, parcel despatched giving a tracking number but the parcel still hasnt turned up 5 days later and the tracking isnt working. Thats not the issue though, you cant get through on the telephone, I am currently 'on hold' on LIVE chat!!! 43 minutes and I emailed 2 days ago and still not received a response.

Same as the other poor reviews, between perfect draft and Yodel I don't know which one is worse. Blooming heck perfect draft is owned by inbev so not a little company. Returning kegs is a nightmare over a month for credit and still no luck. Even though Yodel says they delivered it last month. If you are lucky to get a response from perfect draft it's normally we have increased volumes of returns in the warehouse. We'll get agency staff in. Staff levels aren't my problem. Honestly don't won't to buy anymore kegs because I will be stuck with them might as well chuck them in the bin. Same because it's a good idea if it was executed properly. Probably put the machine on eBay, and on the proceeds go back to cans and bottles.

No problem with Beer Keg collection. The issue lies with them actually crediting the tokens to your account. Customer Service is a shambles. Used to be good but now a joke. Current issue is still unresolved after 5 weeks with no response! Its a shame as historically I had no problems. Something clearly changed behind the scenes. As a company, this urgently needs to be addressed!

No response from customer services, and the keg return service just doesnt work. Nothing happens. Noone arrived to collect the kegs either time after I waited in all day. Most of the beer is out of stock. So now Im left with an expensive pointless machine and loads of large empty kegs

Unable to contact customer care chat line is absolutely useless

Absolutely useless. No chance to reach customer service. Need to wait ages for reply

Worst ever experience order was delivered to wrong house yodel confirmed this told me had to follow up with sender created 7 tickets so far never answered can’t understand how they expect to stay in business.

If there was a '0' I would give it. Order placed five weeks ago, apparently couldn't deliver. Went to Yodel to collect, it was missing two of the three barrels but they tried to replace it with someones Argos smashed glasses. Refused the parcel (4 weeks ago). Various attempts to get through to the 'fabulous' customer service. Still waiting for replacement or refund or even a 'sorry, we will sort this for you'!! They fob you off or cut you off and ignore emails and FB messages. Extremely unprofessional and rude service.

If I could give zero stars I would. Still waiting on an order I placed 16 days ago. 1st one went "missing" then 2nd one was dispatched but still hasn't arrived. Also 1st order couldn't be duplicated due to stock shortage so had to change it. All communication with PerfectDraft has now stopped at their end. Worst service I have ever encountered. Regretting changing to this machine from Beerwulf.

Placed an order on the 8th May, still waiting 3 weeks later!
The order has apparently been sent 3 times. The excuse I’m being given is there’s a problem with the courier, I agree there’s a good chance they have been enjoying my beer at my expense. Terrible service, if I hadn’t bought the machine I would never use this company again. Be warned!!!

5 kegs returned and still no credit given 10 days later. I have had plenty of bs from them though. “The collection is still pending, we have no note of it taking place”. You mean apart from the fact the status says “with carrier”. I can only guess this relates to cash flow issues - there is no other logical reason for lying and such appalling customer service.

Absolutely useless now ordered so much beer from them and don't seem to care now