Beer Hawk Reviews 

iam trying to get in touch with your company to advise you of the death of
my husband to change the account to me
your bod is not responsive a human contact would be good, maybe answer your phone ????

very poor company have taken our money but never delivered the goods we have purchased please please please Avoid they don't reply to your emails...or provide a contact number. AVOID this company.

Customer service is very poor. When you have a problem you get a stupid response trying to shirk their responsibilities. Plus they use Yodel which is never good. My Perfect Draft machine will be going in the skip.

Machine not working, cant get hold of them they dont respond to tickets or answer the phone. Having read the financial statement on companies house i would suggest not giving them any more money as you probably wont see anything

None existent customer service. Avoid this company at all costs. I'm not sure if they've gone bust and keep taking people's money and doing a runner with it. They have not sent my order of £200 from nearly a month ago. They have nobody on phones just an answer machine. Live chat doesn't work. Email ticketing system takes days and days, and when they respond it's utter lies. They've told me three times now that they'll resend the order and "it will be with you no later than..." All these dates have passed and still nothing. I don't believe they have any intention of sending the order. I believe they may be committing fraud.

Appalling customer service - taking peoples money and not delivering the beer and then ignoring customers. Can’t ring the line goes dead and the live chat is automated bot that doesn’t do anything. Disgusted and disgraceful company!!!

I’ve never had any issues with Beerhawk/ Perfectdraft until now. Trying to return kegs via the home collection route and twice Yodel have reported failed collection when they never even showed up. Raised two cases with Perfectdraft a week ago and still no response. Terrible customer service which used to be so good.

Awful experience orders delayed another missing items

I actually think this company is a scam. They take your money, have no live chat (defaults to email), don't answer phones (defaults to answerphone) and don't answer emails. Don't buy!!!

Shocking customer service. They never reply to the support ticket that you submit. My order is late and I've had no replies to my messages. They provided me with a yodel tracking number on Tuesday but it says its still with sender. Confused???? They use to be good with deliveries but based on this experience I am going to look at alternative draft machines. Perfectdraft you should be ashamed taking people's money and not fulfilling orders.

A good example of a good idea going wrong. I’ve been with these people quite a while, originally when it was Beer Hawk till now, but recent experiences are not good, late delivery (ok we can all get along with that) but then to send the wrong items which were clearly correctly ordered!!!! Try and contact them, now you’ll get angry “live chat” which doesn’t work, then try the “Customer service” number which basically tell you to go away and use the “live chat” (which doesn’t work) . I’ll email them after Easter to collect the wrong kegs and put my Perfect Draught machine on eBay, there must be better suppliers out there.

Still waiting for a delivery promised by 25th March. Opened over 7 tickets. Nobody has got back. I suspect they have gone out of business. 😫

** BEWARE** This company has likely gone out of business. Placed an order ago, paid the money, but still no delivery updates and customer services is completely quiet.

I'll now have to do a charge back with my credit card company.

Delivery never arrived. Contacted Yodel who accepted there were filling out nga in the drivers procedure. Con acted Beerhawk. Said would hear back within 48 hours once investigation complete. 5 days later not a word from Beerhawk and I have tried to.cbase them twice. Currently nearly £500 out of with a delivery company accepting failures but a retail that has.nk interest in engaging in communication. Shambolic. Don't promise a solution then get posyed missing not actually provide one.

I had a problem with a keg I bought. The customer service was second to none and it was changed without question. Very good service and lovely people.

Received incorrect items in order.
I tried raising a support ticket but after filling in all the form details to discover the captcha on their website does not work and refused to send ticket.
Tried Live Chat. Completely automated. Was promised £20 compensation for error. Received nothing.
No phone number contact.
Since the change from Beer Hawk to Perfect Draught, customer service is complete rubbish.

Faulty Machine - Customer Service Non-existent, machine within warranty they eventually repaired which only lasted 3 months

No notification at all that your beer Tokens are about to expire, they are quick enough sending out marketing notifications

I've been with beerhawk for a couple of years and also on a 3-4 months bases purchase from them and when they moved over to perfectdraft my beer tokens was gone and I've lost £25 quid worth.I contacted the customer service and rudely Amy explained there is nothing they can do.So that's another customer gone and I will be selling my draft machine and moving to someone else.

This supplier is for 2 years now CONSTANTLY , Summer and Winter out of stock of at least 25% of all the listed perfect draft Kegs.
LOUSY stock management. They must have sleeping owners! And they don’t seem to care to improve. That is confirmed by their Trustpilot score being so low.
Maybe that’s why they are changing their name to perfect draft. Beer hawk brand is lousy!