Excellent customer care. They could not have been more helpful. Delivered in 2 days despite my bank giving the wrong address Jo was especially helpful, one of the best companies that I've ever u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don’t usually leave reviews, but this team earned it. I had a minor issue with my fan, and they sent out a replacement with zero fuss—no hoops, no delays, just professional and kind support. It’s ra... See more
Company replied
I had an excellent experience with the customer service team. After purchasing an item that unfortunately developed a fault, I contacted them to request a replacement part. Although the part was out... See more
Company replied
After nearly a years trouble free usage my Belaco heater ceased to work. I fully expected to have trouble with the company after so long a period of use, but the Customer Service I experienced was t... See more
Company replied
Company details
Written by the company
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Contact info
United Kingdom
- info@belaco.co.uk
- www.belaco.co.uk
4.1
Great
165 reviews
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This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Order was delivered super quick
Order was delivered super quick.
Currently no problems.
Haven’t yet opened it as it is a present.
March 10, 2026
Reply from Belaco
Thank you for your feedback. We’re glad to hear your order arrived quickly. We hope the recipient enjoys the gift when it’s opened!
Reply from Belaco
Thank you for your feedback. We are pleased to hear that your order was delivered on time.
Your support is greatly appreciated. If you require any assistance in the future, please feel free to contact us.
Excellent customer care
Excellent customer care. They could not have been more helpful.
Delivered in 2 days despite my bank giving the wrong address
Jo was especially helpful, one of the best companies that I've ever used.
The item was also competitively priced. Very happy customer 😀
March 4, 2026
Reply from Belaco
Thank you for your kind words. We’re delighted to hear you had a positive experience and that our employee was able to assist. We truly appreciate your feedback and look forward to serving you again.
Quick and efficient
March 1, 2026
Reply from Belaco
Thank you for your kind feedback. We’re delighted to hear you had a positive experience. Your support means a lot to us.
Very very disappointed brought belaco…
Very very disappointed brought belaco microwave through amazon at £59.99 as new.im disabled & a pensioner.the internal light doesn't work,the microwave was to heat up my frozen meals.but we hit a snag due to being bin day on the 27/02/26 all the packaging went out we didn't find the fault till 17.30 that day.now I've no response from amazon.or belaco over the problem,I've been quoted £25 to have the microwave looked at to see why the microwave doesn't light up,that's half of the cost of what I brought the microwave for in the first place extra I can't afford.Definitely feel ripped off.& getting no assistance from amazon or belaco
February 27, 2026
Unprompted review
Reply from Belaco
We are very sorry to hear this and understand your frustration.
Please email us with your invoice number and a short video showing the microwave running without the internal light. We will review this as a priority and advise the next steps.
Kind regards,
Nice and easy
February 24, 2026
Reply from Belaco
Thank you for your kind feedback. We’re delighted to hear you had a positive experience. Your support means a lot to us.
Easy to use website great prices great…
Easy to use website great prices great products and great communication
February 11, 2026
Reply from Belaco
Thank you for your kind feedback. We’re delighted to hear you had a positive experience with our website and products. Your support means a lot to us.
Reply from Belaco
Thank you very much for your kind review. We are pleased to hear that your Belaco microwave arrived as described and within the expected timescale. Your feedback is greatly appreciated.
Reply from Belaco
We are pleased to hear that you are happy with the item and the fast delivery. Your feedback is greatly appreciated and helps us continue to improve our service.
Returning a faulty item.
I had a faulty item and Bariiq Abdul was more than helpful in securing my refund. Many thanks to him and his team
November 28, 2025
Unprompted review
Reply from Belaco
We are pleased to hear that our team were able to assist you and arrange your refund smoothly. Your kind words will be shared with him and the wider team, as feedback like this is greatly appreciated.
Ordered a Belico dehumidifier …
Ordered a Belico dehumidifier beginning of December 2025 worked fine now it doesn't work at all, light comes on that's all high or low button switch doesn't work, disappointed I personally wouldn't buy again
December 22, 2025
Unprompted review
Reply from Belaco
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you have experienced with your Belaco dehumidifier and understand your disappointment.
We would like the opportunity to look into this matter for you and provide the appropriate support. Please contact our customer support team by email with details of the issue.
We look forward to hearing from you and hope to resolve this for you as soon as possible.
Competitive pricing and very quick…
Competitive pricing and very quick dispatch.
Excellent communication and regular updates.
December 31, 2025
Reply from Belaco
Thank you for your kind review. We’re glad you’re happy with our pricing, quick dispatch, and communication.
Reply from Belaco
Thank you for sharing your kind review. We are pleased to hear that you found exactly what you needed and that your order was processed quickly. We truly appreciate your trust in us.
Great post purchase service
We had bought an oil filled heater in December 2023 and been very pleased with it. Last week we turned it on and it failed to heat despite power available. It was out of guarantee but Belaco kindly sent us a brand new replacement. Thank you, what great service!
December 2, 2025
Unprompted review
Reply from Belaco
Thank you for taking the time to share your experience. We are delighted to hear that you were pleased with your heater and that our team was able to assist you with a replacement despite the guarantee period having ended. Your kind words mean a great deal to us.
Great service
After nearly a years trouble free usage my Belaco heater ceased to work. I fully expected to have trouble with the company after so long a period of use, but the Customer Service I experienced was truly excellent, a very sympathetic young lady (Daisy) came to the rescue of a confused 91 year old who was not at all "computerate" and now a replacement is on its way. I cannot give enough praise to the company, deal with them with confidence.
Mike Biss
December 4, 2025
Unprompted review
Reply from Belaco
Thank you sincerely for sharing your experience. We are truly pleased to hear that your heater served you well for almost a year and that our team, was able to support you with care and understanding. It is wonderful to know that she made the process easier for you and ensured a replacement was arranged without any difficulty.
Excellent Customer Service
I had an issue with the product so emailed customer support where they replied immediately and quickly resolved my issue
Speedy, friendly service, definitely recommend ☺️
November 28, 2025
Unprompted review
Reply from Belaco
Thank you for sharing your kind feedback. We are pleased to know that our team was able to assist you promptly and resolve your issue without delay. Your recommendation means a great deal to us and we truly appreciate your support.
I unfortunately had problems with a halogen fire.…
I unfortunately had problems with a halogen fire I purchased . I got in touch with the company, their staff could not have been more helpful. The two ladies I dealt with, Daisy and Jo, went out of their way to get the problem solved. thank you ladies,
Frank Simmers.
November 19, 2024
Unprompted review
Reply from Belaco
We are very pleased to hear that the staff you dealt with were so helpful in resolving the issue concerning your halogen fire. Providing exceptional customer service is a top priority for us.
Your review means a lot to us and is invaluable in helping us maintain our higher standards of customer service.
Reply from Belaco
Thank you for your kind words. We truly appreciate your feedback and are delighted to know that you were pleased with our customer service. Providing our customers with prompt and reliable support is always our top priority.
Though very light weighted compared to…
Though very light weighted compared to my faulty oil filled radiator, it heats the room to my satisfaction. I even have to turn it off most times.
October 29, 2025
Reply from Belaco
Thank you for taking the time to share your feedback. We are pleased to hear that you are satisfied with the heating performance of your new heater and that it effectively warms your room. It’s wonderful to know the product meets your expectations.
Good product, good customer service
I bought a small oil-filled radiator for my bathroom on Amazon. It's a good heater, but one of the feet was broken, so I contacted the company and they sent me a new one. Great customer service.
October 14, 2025
Unprompted review
Reply from Belaco
Thank you for your kind review. We are delighted to know that you are pleased with your heater and that our team was able to resolve the issue promptly. Your satisfaction is very important to us, and it’s wonderful to hear that you are happy with both the product and our service.
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