Belier Reviews 

Purchased a coat for my partner for Christmas and although the coat was lovely it is slightly too short for him due to his height. I emailed to request a refund as he didn’t find anything he particularly wanted and Julie went above and beyond to help. Even though I haven’t managed to send the coat back, she explained as I have emailed to explain it will be fine and not to worry. Companies these days are quick to ignore you at times but Julie quickly replied to every email and I was very happy with the outcome.

Hard to believe this company stays in business!

Julie provided outstanding service and truly went above and beyond. She treated me with genuine kindness and made sure I was well taken care of the entire time. When there was an issue, she didn’t hesitate to help and even made sure I received a new T-shirt without any trouble. Her professionalism, patience, and care really stood out, and she made the whole experience stress-free and enjoyable. I’m very grateful for her help and would happily recommend her to anyone.

Let me tell you my experience. I purchased a “cashmere” sweater on line. Although they were very helpful when I texted about sizing, it was anything but cashmere. No product label on sweater, very cheap. The ad clearly says “free” returns but that is only if you live in China. They informed me it would be $40 to $50 in shipping costs to return. They did offer a 15% refund and I can keep the sweater. Buyer BEWARE!

First time shopping with Belier and I’m so impressed with the customer service I received from Julie - huge thank you! I had an issue with sizing on a Christmas gift and Julie went above and beyond to help, including checking the warehouse to find the correct size when it was showing as out of stock online.

She was incredibly efficient, friendly and responsive, and made the whole exchange process completely stress free despite a few return issues with the DPD QR code on my end, even with the fast approaching Christmas post deadlines.

She really went above and beyond. Big thanks to Julie, I’ll definitely be shopping with Belier again.

Ordered multiple sets (the ribbed ones) to test. Total garbage ofcourse. Pictures are not true to product. Owner is a -very surprising- dubai resident who clearly only cares about making money from dropshipped China clothes. Do not order!

First this is not some boutique LA operation according to “about us” it’s a Chinese company which is fine as I order from lots of great companies in China. Ordered 3 items. They combined my orders and I had two issues.
1. Jeans were defective with no button hole. This was a defect. I sent image as proof.
2. Was missing an entire item which was a suede sport coat.

The website says 8 days transit at most…it took a month. Used holidays as excuse even though order placed Nov. 10. When I explained my situation here were the results.

Jeans were offered 15% credit or return for cost of $50 back overseas which is more than what I paid? I have to pay for their mistake for pants I can’t wear? No thanks!

On jacket they asked for me to provide label and weight which I was not able to do because my wife unpacked and threw the packaging away…which is an honest mistake. I don’t understand how they cannot identify their own package info based on inventory if they shorted and check the weights themselves as it’s not a tall order to check shipping docs. So now they say I can’t get my money back. Wow!?

Horrible experience never again. Beware. The other item also received looked nothing like the pic on their site shirt had two pockets not one and fit was not great but I’m willing to suck that up.

Currently disputing card charges on shortage and defect lets hope consumer wins.

Order was far to late then promised 10% discount which was never applied and then just ignored when emailed

Poor customer service. Poor handling of query. Will not be using them again. I placed and order 30th November only received an update on 5th advising I need to send further information. This information has been sent and I have still not received any response it’s been a total of 8 days since I placed an order and still nothing received and no communication. I have now messaged them to cancel the order and refund otherwise I will report Belier for fraud. I even paid for next day delivery. Total joke of a company

Do not buy. Scammer central. Based in China. Return labels are not free and you will have to pay shipping items back to China. The site is manipulative by looking good but is a complete scam.

Julie from the customer service support was great and attentive when I asked for an update on my order, there was a slight delay due to updates on their end, but Julie managed to sort the order for me and I received just in time for the weekend. Product is great.

I'm getting SCAM vibes. I placed an order and after 2.5 weeks I get an email saying the item I ordered is not available. They offered me an alternative. I said no thanks, just send back my money. Next day I get an email that says that I have to send back the item to get a refund. What??!!??

So helpful with a return I had to make due to needing the smaller size, great communications and so helpful xxx

Absolutely no need to be charging nearly £6 to return something. Ordered some 1 pair of swim shorts that didn't fit unfortunately. Not a pleasant shopping experience.

I purchased a t- shirt which I had an issue with, upon contacting belier they swiftly sorted my issue

Purchases 4 items, wished to return one.. the calculated return cost in their site was 50 pounds!! I emailed them to question this, this is the unsatisfactory conversation.
“Does Belier stand by the 296% increase freight cost to return?
Of course I can send myself, but I’d like to know belier co policy on this astronomical cost ? “
“ You are welcome to arrange the return through your own courier, which may be a more cost-effective option. Please be aware that there have been issues with our website accurately calculating shipping costs to certain countries, resulting in discrepancies where we've had to cover additional duties.”

I will add there were no duties, of course which they would be aware of .
Their replies have stopped abruptly.
Do not purchase from this company. They do not take accountability for their very vague return policy.

Really disappointing!!. I bought some trousers for £45, decided to return them as they didnt suit me, and ended up being charged nearly £11 for the privilege. £5.95 was taken for return postage (expected), but then they also deducted an extra £5 from my refund with no justification.

The item was returned in perfect condition and will almost certainly be resold at full price, so why am I being penalised twice? This is just a deliberate and unfair policy designed to take money from customers even when they comply fully with the returns process. Their returns information page on the website has no mention of such a charge!

If Belier genuinely believe returned items are “devalued,” they should not then put them back on sale at full price. The lack of transparency and fairness in how they handle refunds is unacceptable. I would strongly advise others to think twice before ordering from Belier.

Sent 2 items back for refund Royal Mail tracked, items have reached Beliers end but no confirmation of receiving goods back. Chased on instagram, firstly told it’s going to a customer care team, still heard nothing back. Chased yesterday and today. Messages have been ready but never replied too. Will never use this lot again. Terrible! Avoid!

DO NOT ORCER FORM THIS WEB SITE
I bought 2 sizes in 2 different products I did a return through their website I got a barcode for DPD after paying for yeh return and the barcode is not accepted anywhere and DPD can’t help me. I have contacted belief twice now through there website and I have heard nothing. Do not order anything from this web site

Bought the premium white tshirt previously, was happy with it, so deicded to order again some time later
However when received, it was of a totally different design/fit/ material
Yet the pictures advertised were still same as before so thought I was ordering the same item
When I returned and mentioned this to customer services, they said
" We periodically refresh our collections to introduce new designs, anticipating our customers' interest in updated selections.

Upon receipt of your return, I will promptly review the details and assess the postage situation."

So returned goods and after 2 weeks, they only partially refunded the order, expecting me to pay for both postage and return postage even though they had sent the completely wrong/different goods as to what was advertised
Worst customer service and horrendous to think they think its ok to send out goods thats not even what was advertised or what the customer paid for and think customers will be ok with that