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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported a lack of effective customer support, citing unresponsiveness and poor handling of queries, which made resolving problems difficult. People also faced significant challenges with the return process, including issues with return labels, unexpected costs, and delays in receiving refunds. Additionally, some found product quality to be poor or not matching descriptions, with items being cheaply made, faulty, or different from what was advertised. Order issues like delays, unreceived items, and unavailable products also contributed to dissatisfaction. However, some customers also noted positive experiences with customer service, praising helpful, professional, and quick assistance. A few other people also felt that the product quality was good, describing items as top quality, fashionable, and well-made.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with some customers expressing... See more

Return policy

People report ambiguous experiences with the return policy, with many expressing frustration over unexpected... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing high satisfaction. Reviewers... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid this company – possible scam I strongly advise people to stay away from this company. After taking payment, they completely stopped responding when I requested a refund. I’ve sent multiple emai... See more

Rated 1 out of 5 stars

Sent 2 items back for refund Royal Mail tracked, items have reached Beliers end but no confirmation of receiving goods back. Chased on instagram, firstly told it’s going to a customer care team, still... See more

Rated 1 out of 5 stars

Poor customer service. Poor handling of query. Will not be using them again. I placed and order 30th November only received an update on 5th advising I need to send further information. This informati... See more

Rated 1 out of 5 stars

DO NOT ORCER FORM THIS WEB SITE I bought 2 sizes in 2 different products I did a return through their website I got a barcode for DPD after paying for yeh return and the barcode is not accepted anyw... See more


2.7

Poor

TrustScore 2.5 out of 5

164 reviews

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2.7

All reviews

(164)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No Customer Service

I would give Belier less than 1 star If I could. Purchased a t-shirt from these guys on 9th April and it's now 5th May, still waiting for a refund but seems like nobody from the other end has not been bothered to check on emails. Overall a very poor experience from these guys, it's such a shame because they do a great range of stylish products, but not delivering on customers expectation. I hope someone from customer service gets back to me after they've read my review, and gets in contact.

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

Never ever buy from this shop

Never ever buy from this shop. No customer service, no answers nothing. They will bill you for anything they can, incorrectly. Made two orders, issues first time, same thing second time.... Save your time please.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Paid for next day delivery few days later package still not sent out. Got an email from them saying they will keep me updated, few days more and still no update asked to cancel the order and get a refund and they stopped responding! Very unprofessional will never deal with them again! Now I have to do a chargeback with my bank because they are SCAMMERS and are not responding!

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service. Basically get a reply of ‘Nothing we can do, too late’ when I emailed minutes after placing an order for some help, got no response until they decided to post the order then reply saying. Too late

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality Product and Good Service

I have bought from Belier quite a few times now and the quality of the clothing is very good and looks great.
The customer service is also very good, I had to return some 1/4 zips as I needed them slightly bigger and Julie was extremely helpful in facilitating the return.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality clothing at fantastic…

Fantastic quality clothing at fantastic prices !! Modern and smart whilst keeping that individuality about it ! Belier ticks all the boxes.

Always quick to respond to any concerns regarding returns and item queries.

Nothing but positive experiences

Will buy time and time again

Cheers Tom

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

Shirt shrunk after washing to the…

Shirt shrunk after washing to the manufacturer instructions. Customer service were extremely rude and unhelpful, expensive shirt for ridiculously poor material. Avoid at all costs awful company don't waste your money

February 23, 2025
Unprompted review
Rated 2 out of 5 stars

Quality of product is extremely poor…

Quality of product is extremely poor for the price. You would get higher quality in the budget stores. Returned my item and didn’t hear anything for around 10 days. I had to raise a dispute on PayPal to get the to respond to me. Typos all over the place and some passive aggressiveness in the response I got. Not a proper business. Do better.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service +++

Belier customer service and the quality of clothing is of the highest standard. Quick, prompt and attentive responses when I had an issue with my return (which was my fault) couldn’t recommend enough!!

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Falsely advertise shipping costs. Send incorrect orders. Non-existent customer service

Send incorrect orders, slow to rectify (didn't at all in my case) and misrepresent shipping costs. BEWARE.

They advertise one price for shipping (in custom fees) when ordering and then qoute 3x+ that amount when you lodge a return. That's in addition to having sent me the wrong item on an order and not taking any responsibility. On top of this I had to follow up over times to get a response, Julie from customer service kept blaming it on their fulfilment centre. Decent products (nothing beyond what you can get online mind you) but terrible service and misleading practices

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Belier is a great clothing brand

Belier is a great clothing brand, offer high quality stuff every time, like with all brands some things hit and miss when it comes to fits but the customer service is exceptional and they sort out refunds quick and efficiently.

If I was to give one piece of criticism it’s those metal branding labels on the clothes, see a lot of brands use these but they fall off after one wash, could do without them!

Favourite brand on the market right now, recommend highly

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

All positives!

Made several orders with them now and I'm yet to be disappointed. Great quality clothes and happy with the fits!

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Customer servies was fantastic

Customer servies was fantastic! I had a problem which Julie managed to sort for me instantly, thank you! I would definitely recommend Belier; fantastic products.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I have emailed them about 4 times, still not response. I emailed them on Instagram. No response there either. Their live chat link doesn't even work on their website. Straight up scam. I really wish I read the reviews before purchasing, because it looks like I won't have my purchase cancelled. Truly a scam, and honestly needs to be shut down

January 17, 2025
Unprompted review

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