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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported a lack of effective customer support, citing unresponsiveness and poor handling of queries, which made resolving problems difficult. People also faced significant challenges with the return process, including issues with return labels, unexpected costs, and delays in receiving refunds. Additionally, some found product quality to be poor or not matching descriptions, with items being cheaply made, faulty, or different from what was advertised. Order issues like delays, unreceived items, and unavailable products also contributed to dissatisfaction. However, some customers also noted positive experiences with customer service, praising helpful, professional, and quick assistance. A few other people also felt that the product quality was good, describing items as top quality, fashionable, and well-made.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with some customers expressing... See more

Return policy

People report ambiguous experiences with the return policy, with many expressing frustration over unexpected... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing high satisfaction. Reviewers... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid this company – possible scam I strongly advise people to stay away from this company. After taking payment, they completely stopped responding when I requested a refund. I’ve sent multiple emai... See more

Rated 1 out of 5 stars

Sent 2 items back for refund Royal Mail tracked, items have reached Beliers end but no confirmation of receiving goods back. Chased on instagram, firstly told it’s going to a customer care team, still... See more

Rated 1 out of 5 stars

Poor customer service. Poor handling of query. Will not be using them again. I placed and order 30th November only received an update on 5th advising I need to send further information. This informati... See more

Rated 1 out of 5 stars

DO NOT ORCER FORM THIS WEB SITE I bought 2 sizes in 2 different products I did a return through their website I got a barcode for DPD after paying for yeh return and the barcode is not accepted anyw... See more


2.7

Poor

TrustScore 2.5 out of 5

164 reviews

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1-star

No history of asking for reviews

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2.7

All reviews

(164)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company! The quality of the material and clothes are great! I also had some issues with evri which they helped with in a very timely manner and even gave me a free gift card! Will definitely be buying from them again!

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered product as a Christmas gift but…

Ordered product as a Christmas gift but the courier did not deliver. I contacted Belief customer services and the the re ordered and got delivered today, before Xmas so it was great service from Julie at customer services. Would highly recommend and in the unlikely even of an issue the team at belier will fix quickly and have great comms with you to keep you updated.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

I discovered this brand Belier at the…

I discovered this brand Belier at the beginning of the year and so glad I did.. The Quality of their products is excellent and washes and dry clean's perfectly. The money i used to spend on one t-shirts i get an outfit top and bottom and looks class and cool and got great remarks on holiday for all my Belier set's. And I'm not on commission here guy's but genuinely had to return one outfit to change down a size which someone who was 200 kilo's and lost
100 kilo's is a great feeling and a first lol .. but the wonderful lady at Belier promptly dealt with my issue in a professional polite and nice manner. So do I recommend Belier ..most definitely 10/10

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

Absurd return policy

I've made an order in the past weeks. It has taken a long time with some hardships from the support team to help me but finally I've received it.
Some of the items were of very poor quality, and I'd like to return them.

However, when I try to go for an international return through your website, I'm being quoted 40-50€ to send back my items.
How is this possible?? Essentially charging about 50% of the value of the items just in return shipping.

I don't think I'll deal again with the brand if they don't fix this

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Julie was amazing

Julie was amazing. She provided me with great customer service. She was helpful and responded to me very fast. I like Beliers clothes and I have been shopping there ever since I came across the brand. Thank you.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

I had an issue with delivery of an…

I had an issue with delivery of an item, and it was sent back to the sender. I contacted Belier to ask if they could re send it to another adress and even asked to change the item. They were very responsive and helpful

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I recently came to wrap my husbands Christmas present and noticed a small imperfection on the item. I emailed belier hoping for a replacement, although I had ordered the item a few months ago. Julie has been amazing and sorted me out with a replacement, no issues at all. She has been really helpful and kind. Thank you so much.

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY THEY ARE…

DO NOT USE THIS COMPANY THEY ARE SCAMMERS!!!!
Took my money 3 times and their returns didn’t work or any refunds ever sent! Please do not take any notice of good reviews they write these themselves!! Horrendous sizes and items that don’t look like the nice photos they put online. I’ve been scammed please take note and don’t waste your time money by buying from them!!!!!

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , my query was dealt with super quickly and a gesture of goodwill made for slight inconvenience . The products arrived and are of superb quality as always .

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Top-Notch Quality and Excellent Customer Service!

I’ve had a fantastic experience with Belier. The quality of their clothes is outstanding—everything feels premium, durable, and just as described. I’m also really impressed with their refund process. When I needed to return an item, the process was smooth and hassle-free, and my payment was refunded quickly. It’s rare to find a brand that combines both excellent product quality and such efficient customer service. Highly recommend!

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

I am so shocked to read all the bad…

I am so shocked to read all the bad reviews for belier, my husband loves this brand the clothes are of such high quality and in fact better than Reiss without the price tag
The fit is perfect for my medium sized hubby with size 9 feet. Thank you belier we have returned some items as we ordered wrong sizes but never had any issues with returns or refunds
Thank you Belier

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Thank you for going above and beyond. My parcel was held back due to my own mistake. I emailed belier and they were very helpful and on this occasion they sent my parcel next day delivery. 10/10

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

I had to return a pair of swimming…

I had to return a pair of swimming shorts as they were to small and they sent back the swim shorts and then added a matching shirt! Excellent company and great communication throughout!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

I am very happy with the order and…

I am very happy with the order and delivery time, it was easy to track as well via Shop app. I ordered tracksuit - joggers and hoody and both are great quality, perfect size and look and feel great.

Even there was small issues with pricing, Julie have responded next day after submitting my enquiry and have refunded the difference within 30 minutes, so massive thanks for quick and great customer service and products.

August 29, 2024
Unprompted review

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