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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported a lack of effective customer support, citing unresponsiveness and poor handling of queries, which made resolving problems difficult. People also faced significant challenges with the return process, including issues with return labels, unexpected costs, and delays in receiving refunds. Additionally, some found product quality to be poor or not matching descriptions, with items being cheaply made, faulty, or different from what was advertised. Order issues like delays, unreceived items, and unavailable products also contributed to dissatisfaction. However, some customers also noted positive experiences with customer service, praising helpful, professional, and quick assistance. A few other people also felt that the product quality was good, describing items as top quality, fashionable, and well-made.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with some customers expressing... See more

Return policy

People report ambiguous experiences with the return policy, with many expressing frustration over unexpected... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing high satisfaction. Reviewers... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid this company – possible scam I strongly advise people to stay away from this company. After taking payment, they completely stopped responding when I requested a refund. I’ve sent multiple emai... See more

Rated 1 out of 5 stars

Sent 2 items back for refund Royal Mail tracked, items have reached Beliers end but no confirmation of receiving goods back. Chased on instagram, firstly told it’s going to a customer care team, still... See more

Rated 1 out of 5 stars

Poor customer service. Poor handling of query. Will not be using them again. I placed and order 30th November only received an update on 5th advising I need to send further information. This informati... See more

Rated 1 out of 5 stars

DO NOT ORCER FORM THIS WEB SITE I bought 2 sizes in 2 different products I did a return through their website I got a barcode for DPD after paying for yeh return and the barcode is not accepted anyw... See more


2.7

Poor

TrustScore 2.5 out of 5

164 reviews

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No history of asking for reviews

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2.7

All reviews

(164)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid these scammers

As with some of the comments below, the return process is painstaking. I have photographic evidence of them receiving my parcel through Royal Mail tracked services and they continue to ignore my emails and say my parcel hasn’t been received yet. Product was massively overpriced. Seems like a scam.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

Rude customer service

Said my order was a scam. It was not. Did not send my order out for days until I contacted them. Had no email confirmation. Rude customer service.

July 29, 2024
Unprompted review
Rated 2 out of 5 stars

Ignorant

I don't mind the product, quality not worth the full price but it's okay on the whole. In my opinion too busy posting on social media, living it up believing they are the next represent. My big complaint would be there service and social media team, useless would be putting it mildly.

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Quality and overpriced!

Don’t be fooled by the photos posted online by the models.
This clothing arrived and it was the cheapest looking material.
Very disappointed sent my £200 order all back.
You’d be better buying from shein!
Stick to ARNE if you want quality reasonably priced clothing, this brand comes nowhere close.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and excellent customer service!

Really don't know why there are these bad reviews, I am very pleased on how great the quality is on the clothes and the customer service is absolutely excellent. I had ordered two items and only received one because of no stock left, Julie was amazing at sorting the issue out. After I spoke to Julie I received my replacement polo shirt the next day! Which I am very happy with.
Thank you again Julie and Belier. Definitely will be shopping again! (:

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Glad I checked the reviews first

Almost bought 3 items and then I read the reviews. Thank god I didn’t. I haven’t bought anything but had my fair share of bad experiences with companies like these.

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

I would give no stars if I could.

I would give no stars if I could.

Ordered a few items and paid next day delivery, then didn’t heard nothing after at all. Emailed.. no reply - emailed again days later and no reply? It’s be 10 days no reply and I’m sitting here wondering what to do?

April 26, 2024
Unprompted review
Rated 2 out of 5 stars

The quality does not reflect the price!!!

The quality does not reflect the price point and the sizing is VERY small. £45 for a pair of cheap, nasty swim shorts and you have to pay to return! I’d rather pay a little more and get much better quality elsewhere (Arne or Reiss).

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Very unprofessional

Very unprofessional - I ordered a few items in one large order which never arrived. I emailed their info@ and was issued a refund but with no correspondence as to what happened or an apology. I emailed to ask what happened but received no response. Such a shame as I would have been happy spending the money there if they would have engaged in dialogue and offered some remediation but it seems they would rather not have my custom at all.
If that’s how they treat their customers, they very well might be just another flash in the pan, social media centric company that folds because they don’t know how to properly operate.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Customer service has been outstanding, received a response within 10min of sending an email to exchange a shirt that was to big for me, to note the shirt although tags still attached ran way past the exchange date as per there policy, yet they really couldn't have done enough for me, another shirt now in post and on its way to me. Would highly recommend and I will personally be buying again, thank you to Belier.

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

I wish I read the reviews before placing my order. I am absolutely disgusted after reading the comments.

I ordered a shirt which was too tight on my husband, so I followed the returns procedure and paid for recorded delivery and returned to exchange size.

I then also emailed this company after a few days to let them know I have sent the order for exchange and asked when to expect my new order.

They emailed me back on 01/03/24 saying within 15days, I have sent another email asking where my order is however I have not heard anything back. I am absolutely appalled and disgusted, I wish I never ordered from this company and I highly doubt they will actually send my order after reading other customers reviews. Do not buy from this place, please read the reviews which I should’ve done! I WOULD NOT RECOMMEND

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Will be shopping again

Love the products would highly recommend. Customer service was also really helpful and got back to me quickly when emailed about an exchange that I needed quickly. I’d definitely shop again.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Brand, Excellent Service.

Customer service is excellent, they went above and beyond to help me with my questions and were really helpful and quick to respond. Clothes are amazing quality and all round an excellent service. People are so quick to write negative reviews which I think is such a shame considering how good this brand is compared to others.

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid!!!

The sizing on Belier's apparel is NOT even close to true size. When you quickly discover this, you'll find their customer service to be defensive and rude. They are, indeed, as mentioned previously, a cowboy company that in my legal opinion, operate online without fully understanding UK consumer rights and expectations. After chasing over and over and waiting months for a refund, they then conveniently "forgot" to refund part of my money, as agreed. I had to chase them yet again. Don't bother taking the risk if you value your time. Update: The company then tried to flag this review of my experience to get it removed.

February 16, 2024
Unprompted review

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