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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported a lack of effective customer support, citing unresponsiveness and poor handling of queries, which made resolving problems difficult. People also faced significant challenges with the return process, including issues with return labels, unexpected costs, and delays in receiving refunds. Additionally, some found product quality to be poor or not matching descriptions, with items being cheaply made, faulty, or different from what was advertised. Order issues like delays, unreceived items, and unavailable products also contributed to dissatisfaction. However, some customers also noted positive experiences with customer service, praising helpful, professional, and quick assistance. A few other people also felt that the product quality was good, describing items as top quality, fashionable, and well-made.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with some customers expressing... See more

Return policy

People report ambiguous experiences with the return policy, with many expressing frustration over unexpected... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing high satisfaction. Reviewers... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid this company – possible scam I strongly advise people to stay away from this company. After taking payment, they completely stopped responding when I requested a refund. I’ve sent multiple emai... See more

Rated 1 out of 5 stars

Sent 2 items back for refund Royal Mail tracked, items have reached Beliers end but no confirmation of receiving goods back. Chased on instagram, firstly told it’s going to a customer care team, still... See more

Rated 1 out of 5 stars

Poor customer service. Poor handling of query. Will not be using them again. I placed and order 30th November only received an update on 5th advising I need to send further information. This informati... See more

Rated 1 out of 5 stars

DO NOT ORCER FORM THIS WEB SITE I bought 2 sizes in 2 different products I did a return through their website I got a barcode for DPD after paying for yeh return and the barcode is not accepted anyw... See more


2.7

Poor

TrustScore 2.5 out of 5

164 reviews

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No history of asking for reviews

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2.7

All reviews

(164)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really liked the material of the…

I really liked the material of the jacket, the delivery was super quick, the only thing was the cut of the jacket didn't suit me. I returned it promptly by recorded delivery and received my refund within days. I found the service to be excellent and wouldn't hesitate to buy again from them based on this.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality clothes

Great service, clothes arrived five days from order being accepted. Fantastic quality clothes and well packaged. Really shocked to see poor reviews on here as my experience has been fantastic. Will definitely order again.

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality products

I've purchased around 15 items from Belier over the past couple of years. Their smart/casual style usually has what I'm looking for, when Zara or H&M miss the mark. I have always found their products are well made, the material feels extra soft but durable, and they fit right.

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID! ROB YOUR FUNDS AND DON’T RESPOND

AVOID!!! I sent a parcel back to Belier’s registered address via Royal Mail on 28/11/2022 with the Special Day Guaranteee recorded and tracked option which gurantees a next day delivery by 1pm (can be found on the Royal Mail website). I was advised on 29/11/2022 by Royal Mail that Belier did not agree/open their entrance to receive the parcel and now the parcel is in the midst awaiting for Belier to request a re-delivery of the items to their warehouse address. I have contacted Belier via their Instagram account DM and had no response. I then emailed their contact email and received an email back from a lady called Julie on 30/11/2022 who requested the tracking ID number and that Belier would not provide service like this. 3 days since the item was intended to be delivered and Belier have not corresponded accordingly or provided a decent approachable service. I will not be ordering from a company like this again where I am chasing for parcels they haven’t accepted and hold my funds and are not responding and not willing to collect a parcel return they disregarded!! Pathetic service Avoid!! Cheap material just imported with a brand badge on, poor quality, buttons dont operate, your neck is strangled when closing the jackets, jackets not true to size.

Will not go anywhere this pathetic brand with this service blanking customers orders so you can keep the money and blanking the parcel when its tracked! Pathetic people!

They persist to market on instagram reels, their stories but, blank emails and DMs and your returned parcels!

November 28, 2022
Unprompted review
Rated 2 out of 5 stars

Be Warned!

Firstly, I sadly must agree with some of the other reviews; initially I received acceptable customer service regarding an issue but ever since the customer service has been non existent, having sent several emails and no replies.

Secondly, they have apparently changed the fit of their clothes, or at least some of them, so if you are reordering certain items they will not fit as the item/s you ordered previously. I don't know why they would do this as the fit is so important so this is very frustrating. This means you do not receive what you are expecting and as they do not offer free returns, you have to pay yourself to send items back, which you shouldn't if they have changed the product without making this clear before you order. I have tried to get a response from them regarding this but no replies. Disappointing.

I think the brand styling is very good, the fit was very good until they changed it, the finishing on some items is not great, ie lots of loose threads and clearly rushed work. I hope they resolve their issues and implement better customer service and then the brand will grow. ironically their manifesto states "timeless capsules" which sounds great but if they change the fit they are no longer timeless!

September 3, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid, extremely poor customer service

First time I purchased was great when the trousers fitted first time. Second time has been a nightmare when I ordered trousers which didn’t fit, they still have both my returned item and my money (received by them 2-3 weeks) ago. Have had no replies to multiple emails and messages sent, going to have to go through PayPal to get a resolution. Shame really because one pair of trousers I have are great.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing!!

First time buyer with this brand, took a gamble and ordered a wide variety of different clothing (11 items) love every single one of them!!! next day delivery, love the chrome logo on the back of the trousers and the bottom of the T-shirt’s gives it luxurious and premium finish. everything fits perfectly and the quality of the fabric is amazing aswell. thanks to the team at belier!!!!

July 20, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible after sales

Ordered something weeks ago, decided I didn’t like it, return the following day. It’s been weeks with no replies no emails back when I have asked for a follow up. I have emailed them 5 times now and messaged them on Instagram numerous times. If I knew it would take this long I would’ve never have bothered

July 4, 2021
Unprompted review
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