Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... See more
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Review summary
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Reviews shaping this summary
Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... See more
Company replied
Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok an... See more
Company replied
Ordering and delivery was faultless. The product isn't fitted yet but would most definitely be disappointed if I'd paid full price because the plastic components feel and look quite cheap. As long a... See more
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Company details
About Bella Bathrooms
Written by the company
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
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Bella Bathrooms
Written by the company
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contact info
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, United Kingdom
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always on the ball and great customer…
Always on the ball and great customer service if anything is wrong or missing 5*
July 21, 2026
Reply from Bella Bathrooms
Hi Adam
Many thanks for the review. You've said it is 5* but have only left us one star on the rating. Is this correct?
Kind regards
Bella Bathrooms
Quick and efficient
July 20, 2026
Reply from Bella Bathrooms
Hi Hazel
Thanks for the 5 stars and feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
I ordered some tap cartridges and then…
I ordered some tap cartridges and then needed them delivered as quickly as possible. The person I spoke to at Bella was helpful and efficient and the new parts arrived before my plumber!
July 20, 2026
Reply from Bella Bathrooms
Hi Joanne
Thanks for the 5 star review, we're happy we could help. Thanks for the great feedback too.
Kind regards
Bella Bathrooms
Speedy delivery, quality product, great price
Speedy delivery, best price I could find, product better than the pictures showed - very premium. They didn't bombard me with emails either, which is what has inspired me to post this review!
July 21, 2026
Unprompted review
Reply from Bella Bathrooms
Hi Jonathan
We're glad to see that you're happy with your purchase and the service received, your feedback means a lot. Thank you so much.
Kind regards
Bella Bathrooms
Absolutely terrible experience with…
Absolutely terrible experience with delivery and service from this company
May 5, 2026
Unprompted review
Reply from Bella Bathrooms
Requests for information have been ignored, Trustpilot is investigating
Very helpful and respectful member of staff
Very helpful and respectful staff
product good quality and good value
Items Delivered on time in good packing and good condition
Member of staff Danielle was very helpful and full of knowledge and experience answer all my questions professionally
July 13, 2026
Reply from Bella Bathrooms
Hi Mahmoud
Thanks for taking the time to leave us such a great review. Danielle will be thrilled with the shoutout and will be so happy she could help.
Kind regards
Bella Bathrooms
Everything went very smoothly and staff…
Everything went very smoothly and staff were very helpful and friendly when I rang with a query.
July 13, 2026
Reply from Bella Bathrooms
Hi Suzanne
Thank you so much for the 5 stars and feedback, we're glad to see you're happy with the service you received.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Catherine
Thanks for the 5 stars and great feedback, they are truly appreciated.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for leaving us a 5 star review, it's greatly appreciated
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Paul
Thanks for your repeat custom, we really appreciate your support.
Kind regards
Bella Bathrooms
Very easy process and responses were…
Very easy process and responses were quick and friendly. A quality bath at a reasonable price. Thanks again.
July 9, 2026
Reply from Bella Bathrooms
Hi Dean
Thanks for the 5 stars and great feedback, we're glad you're happy with your purchase. We appreciate your custom.
Kind regards
Bella Bathrooms
Excellent service
Excellent service, I must especially commend the courier they use.
‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app.
I was able to go about my day without fear of missing them.
July 15, 2026
Unprompted review
Reply from Bella Bathrooms
Hi
Thank you so much for the 5 stars and great review; we're glad to see you're happy with the service received. I'll pass on your praise to the courier.
Kind regards
Bella Bathrooms
Quick and efficient service with…
Quick and efficient service with excellent communication. Thank you.
May 1, 2026
Reply from Bella Bathrooms
Hi Mr Gray
Thanks for the 5 stars and feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
Great service!
July 7, 2026
Reply from Bella Bathrooms
Hi Simon
Thanks for the 5 stars, we're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Bella Bathrooms have been very helpful…
Bella Bathrooms have been very helpful and send out orders very quickly.
Really lovely quality feeing taps. Can’t wait to have them installed in the new bathroom soon 🤞🏼
July 7, 2026
Reply from Bella Bathrooms
Hi
Thanks for the 5 stars and great feedback, we're glad you're happy with your purchase. Thanks again.
Kind regards
Bella Bathrooms
Quick delivery and packaged well .
Quick delivery and packaged well .
After ordering rang the customer service line with a query . Line answered in a minute and very helpfull
Keeping in touch with the customer , very important.
This company certainly does.
July 6, 2026
Reply from Bella Bathrooms
Hi Terry
Thanks for taking the time to leave us such a great review. We're so glad to see that you're happy with the service received. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Fast delivery and very pleased with the…
Fast delivery and very pleased with the quality of my purchase.
April 29, 2026
Reply from Bella Bathrooms
Hi Tessa
Thanks for the 5 star review, we're glad to see you're happy with your purchase, thanks for your feedback.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Michael
Thankyou for the 5 star review, your feedback is truly appreciated.
Kind regards
Bella Bathrooms
Good company, delivery and packaging
Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok and is just what we need. Not fitted or tested the electrical side of it yet due to bathroom referb. Hopefully should be fitted and in use by end of next week. Company was very efficient with service and delivery would recommend. I’m
June 23, 2026
Reply from Bella Bathrooms
Hi Mark
Thank you so much for taking the time to leave us such a great review. We're thrilled tht you're happy with the mirror and the service received. Thanks again.
Kind regards
Bella Bathrooms
Service second to non
Service second to non! Recommend a fabulous guy to do the whole job, looks amazing thank you.
June 23, 2026
Reply from Bella Bathrooms
Hi Catherine
Thank you so much for the 5-star review, we're thrilled to see you're happy with your new bathroom.
Kind regards
Bella Bathrooms
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