Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... See more
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Review summary
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Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... See more
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Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok an... See more
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Ordering and delivery was faultless. The product isn't fitted yet but would most definitely be disappointed if I'd paid full price because the plastic components feel and look quite cheap. As long a... See more
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Company details
About Bella Bathrooms
Written by the company
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
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Bella Bathrooms
Written by the company
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contact info
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, United Kingdom
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Called first
Called first, spoke to a lovely lady who helped, placed over on line called back as missed details out on address spoke to same lady who amended and items arrived next day. Will use again great service
April 28, 2026
Reply from Bella Bathrooms
Hi Andrea
Thanks for taking the time to leave us such a lovely 5-star review. We're thrilled to see you would buy from us again. I'll pass on your kind words to the team.
Kind regards
Bella Bathrooms
Never had damaged goods and delivery…
Never had damaged goods and delivery has been spot on
April 27, 2026
Reply from Bella Bathrooms
Hi Robert
Thanks for leaving us a 5 star review, we really appreciate your feedback.
Kind regards
Bella Bathrooms
First class service
First class service, bath delivered on time and in perfect condition. Kate and Joanne have a friendly manner when speaking on the phone, both are very helpful.
April 28, 2026
Reply from Bella Bathrooms
Hi Mr Williams
Thank you so much for the 5 stars and great feedback. Kate and Joanne will be thrilled that they got a mention. Thanks again.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Pamela
Thanks for the 5 stars and feedback, we're glad to see you're happy with your ordering experience.
Kind regards
Bella Bathrooms
No advance warning for the delivery
I missed the text msg sent by the courier with 2hour window for estimated time of delivery. Nobody on site when courier arrived and goods were left unattended whilst I travelled 30mins from work. Better if courier had called 30mins before ETA.
April 21, 2026
Reply from Bella Bathrooms
Hi Phil
I've checked with the courier, Homefleet, and they have advised that a text message was sent to the mobile number on your order the evening before - advising that your delivery would be the next day - and that another text was sent on the morning of delivery advising you of an ETA. Can you please confirm that you didn't receive either of these text messages so I can investigate this further?
Updated due to the updated review.
I'm sorry you missed the text message that was sent advising of your ETA. If we'd been made aware that there was going to be nobody there on the day of delivery, we could have arranged it for a day that was more convenient.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Silvia
Thanks for the 5 stars and feedback, it's greatly appreciated. If you need any further assistance, please let us know.
Kind regards
Bella Bathrooms
Always great service and products with…
Always great service and products with a fast delivery
April 20, 2026
Reply from Bella Bathrooms
Hi Scott
Thanks for the 5 star review and great feedback, we're truly grateful.
Kind regards
Bella Bathrooms
Very good service
April 17, 2026
Reply from Bella Bathrooms
Hi Michael
Thanks for the 5 stars! We're glad to see you're happy with the service received.
Kind regards
Bella Bathrooms
First time I have used Bella bathroom. Excellent customer service thank you
Excellent telesales and after sales
April 13, 2026
Reply from Bella Bathrooms
Hi Mr Chaplin
Thank you so much for taking the time to leave us such lovely feedback, we glad you're happy with your first experience of Bella Bathrooms. Thanks again.
Kind regards
Bella Bathrooms
Great communications from the team
Great communications from the team. Fast and efficient service. Will most certainly be using Bella Bathrooms again for future projects.
April 13, 2026
Reply from Bella Bathrooms
Hi Torben
Thanks for the great review and for the 5 stars, we're happy to see you would buy from us again. We are truly grateful for your feedback.
Kind regards
Bella Bathrooms
A vanity unit purchase
A vanity unit purchase: courier did not wait for an inspection. The item was not removed from box. Box was opened but after opening item was realised as unsuitable for purpose. The returns policy is such that must arrange courier - approx cost £100. To our knowledge goods were returned undamaged and courier showed goods returned as instructed. Somehow however Bella claimed and showed photos that goods were damaged at base (one panel). Refund was therefore refused. Sink unit not refunded despite separable and fully intact / resaleable - reason - part of package sold. Because we had not unpacked we are picking up full price for item we didn't actually ever fully view let alone try to install/use. Advice to future customers- take pictures of everything (boxes and contents packed and unpacked) at all angles at delivery preferably with courier present and same at return. I personally will not be using this supplier of bathroom furniture again. Would not recommend.
April 2, 2026
Reply from Bella Bathrooms
Hi Philip
Your goods were delivered on the 4th of April, and you didn't request a return until the 14th, which was plenty of time to check the goods before you sent them back. Transit damage must be reported within the first 24 hours of delivery so any claims can be filed by us with the courier's insurance; the driver does not need to be present.
The goods arrived back to us damaged, and photographs were sent over to you as evidence - within 24 hours so you could claim from the courier that you paid to do you a service yourself.
Our terms state that we will only refund for goods that are in a resalable condition and unfortunately, a damaged item is not resalable. Regarding the advice to future customers, this is very helpful. Please take photos of the goods you are returning, so if they are damaged in transit on their return, you have the evidence for a claim.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Barry
Thank you so much for the 5 stars and great feedback, it's truly appreciated.
Kind regards
Bella Bathrooms
First class service
First class service
Quick delivery. Excellent product at good price.
April 13, 2026
Reply from Bella Bathrooms
Hi Mike
Thanks for the 5 stars and first class feedback. We're thriled to see you are happy with the service received
Kind regards
Bella Bathrooms
Great choice, quick delivery
Great choice of shower tray sizes, we could get just what we needed to fit the space we have and the need for a corner waste. Quick delivery and good communication, especially good follow-up from the Sales team to ensure we had ordered everything needed to fit the tray.
April 13, 2026
Reply from Bella Bathrooms
Hi Laura
Thanks for leaving us such a great 5 star review. We are glad we had just what you needed and that you're happy with the service received.
Kind regards
Bella Bathrooms
New toilet downstairsFrom point of order to delivery was…
From point of order to delivery was efficient and quick. Plenty of communication through email and text to keep me informed. The w.c. we received is a great product, we already have an identical one from Bella in our family bathroom which has been faultless. I would recommend anyone looking for a new bathroom to give Bella bathrooms.
April 7, 2026
Reply from Bella Bathrooms
Hi Ken
Thank you so much for taking the time to write us such a great 5 star review. We're glad you're happy with your goods and your support means a lot to us. Thanks again.
Kind regards
Bella Bathrooms
Great quality and price
Ordering was so easy and the bath is great quality and at a very good price. Delivery was on time by a very helpful and friendly driver. Overall I’ve had a great experience with Bella Bathrooms
April 7, 2026
Reply from Bella Bathrooms
Hi Eden
Thank you so much for the 5 stars and lovely feedback. We're thrilled that you're happy. Thanks for sharing your experience.
Kind regards
Bella Bathrooms
Good price and quick delivery
April 7, 2026
Reply from Bella Bathrooms
Hi Mike
Thanks for the 5 stars and feedback, we're really grateful.
Kind regards
Bella Bathrooms
Great price and quick delivery
Best price I could find (by a mile!) on an offset quadrant shower enclosure and quick delivery too. I’d definetly recommend them.
April 7, 2026
Reply from Bella Bathrooms
Hi Nick
Thanks for the 5 stars and fantastic feedback. We're delighted to read that you're happy and that you would recommend us, it means a lot.
Kind regards
Bella Bathrooms
Fantastic prices & good quality items
Really impressed with the prices & the quality of the bathroom suite. Will definitely buy again.
April 1, 2026
Reply from Bella Bathrooms
Hi Charmaine
Thanks for leaving us a 5 star review, we are so glad to see that you're happy with your bathroom suite. Thanks again
Kind regards
Bella Bathrooms
Received fantastic customer service…
Received fantastic customer service after calling Bella bathrooms with an urgent order. They sorted it out for me straight away and I received my order just as promised. Fantastic team work
April 1, 2026
Reply from Bella Bathrooms
Hi
Thank you so much for the 5 stars and fantastic feedback, we are glad that we could get your order to you quickly. I'll pass on your kind words to the team, they will be thrilled.
Kind regards
Bella Bathrooms
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