Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... See more
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Review summary
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Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... See more
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Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok an... See more
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Ordering and delivery was faultless. The product isn't fitted yet but would most definitely be disappointed if I'd paid full price because the plastic components feel and look quite cheap. As long a... See more
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Company details
About Bella Bathrooms
Written by the company
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
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Bella Bathrooms
Written by the company
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contact info
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, United Kingdom
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received fantastic customer service…
Received fantastic customer service after calling Bella bathrooms with an urgent order. They sorted it out for me straight away and I received my order just as promised. Fantastic team work
April 1, 2026
Reply from Bella Bathrooms
Hi
Thank you so much for the 5 stars and fantastic feedback, we are glad that we could get your order to you quickly. I'll pass on your kind words to the team, they will be thrilled.
Kind regards
Bella Bathrooms
A problem sorted
We needed the toilet quickly and Bella Bathrooms arranged a special delivery for us which worked with no problems. They were polite and sympathetic and went the extra mile. Great result!
March 31, 2026
Reply from Bella Bathrooms
Hi Paul
A huge thanks for the 5 stars and great feedback. We're happy we could help.
Kind regards
Bella Bathrooms
Item was not described properly
Item was not described properly. The waste hole on the bath was a slot rather than a circle. Bit the pictures of the bath and the diagram incorrectly showed a circular rather than a slotted waste.
March 31, 2026
Reply from Bella Bathrooms
Hi Nick
I'm sorry you're not happy with your purchase. The diagram that is on our website clearly shows a slotted waste. After asking the team about this situation, it seems that the bath would not be suitable for what you wanted, regardless of the shape of the overflow. We would have been able to advise you if we'd been asked prior to dispatch - or your fitter could have let you know.
If you would like to return it for a refund, you have until the 4th of May to get it back to us.
Kind regards
Bella Bathrooms
Reliable, efficient, friendly Bella
Have used Bella bathrooms before and always received such a great service from them. Wide selection of products at competitive prices, really good customer service and any questions answered quickly and efficiently. Order process smooth, quick and very reliable. Would thoroughly recommend Bella Bathrooms, thanks for a great service.
April 2, 2026
Reply from Bella Bathrooms
Hi Sara
Thank you so much for taking the time to write us such a great review. Your returned custom and feedback is hugely appreciated.
Thanks again
Bella Bathrooms
Good selection and quality
Good selection, good quality goods, easy ordering and efficient, fast delivery.
March 30, 2026
Reply from Bella Bathrooms
Hi Joan
Thanks for taking the time to leave us a 5 star review and for such positive feedback. Your support means a lot.
Kind regards
Bella Bathrooms
Delivered as advised and good product
Delivered as advised and good product, would use again.
March 26, 2026
Reply from Bella Bathrooms
Hi Francis
Thanks for the 5 stars. We're thrilled to see that you're happy with your items and that you would buy from us again.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Denise
Thanks for the 5 stars and fabulous feedback, it means a lot.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Jennifer
Thank you so much for the 5 star review, we're very grateful for your custom and feedback.
Kind regards
Bella Bathrooms
Helpful ladies on your sales team Who…
Helpful ladies on your sales team Who gave good advice on the products I was purchasing and sorted a slight problem out which wasn’t their doing with no fuss. Thankyou 👍 ps delivery driver was top class
April 1, 2026
Reply from Bella Bathrooms
Hi Brian
Thank you so much for taking the time to leave us such a lovely review. We're glad we could help and that we could resolve the issue quickly.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Bogdan
Thanks for the 5 star review, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Quick delivery and really good customer…
Quick delivery and really good customer support.
March 27, 2026
Reply from Bella Bathrooms
Hi Eddie
Thanks for the 5 stars and great feedback. We hope you have a lovely Bank Holiday weekend.
Kind regards
Bella Bathrooms
Product looks good
Product looks good, Good price and fast delivery.
Wrapped in loads of plastic film 🤔
March 25, 2026
Reply from Bella Bathrooms
Hi Ruth
Thanks for the 5 stars and lovely feedback, it really does mean a lot to us.
Kind regards
Bella Bathrooms
Excellent customer service
Excellent customer service and prompt attention to queries
Will definitely use their services again
Good quality and price ratio
March 19, 2026
Reply from Bella Bathrooms
Hi Veronique
Thank you so much for the 5 star review. We're delighted to know you had an excellent experience with us.
Kind regards
Bella Bathrooms
Excellent service and value
Joanne was so friendly when we met her at the showroom in Bowburn. She helped us choose everything we needed for our new bathroom. The whole experience was excellent from the choosing of larger items to advice on the small things like the tap. The prices were very reasonable, great value for money. Communication was great right through to the delivery day. I cannot praise this company enough. Would highly recommend. We now have a beautiful stylish bathroom that was a fraction of the cost quoted by other companies.
March 12, 2026
Reply from Bella Bathrooms
Hi Ann
Thank you so much for leaving us such a great review! I've passed on your praise to Joanne and she's so happy she was able to help. We hope you enjoy your new bathroom. Thanks again.
Kind regards
Bella Bathrooms
nice price for the specific toilet…
nice price for the specific toilet compared to other retailers and quick delivery thanks
March 16, 2026
Reply from Bella Bathrooms
Hi Paul
Thanks for the 5 stars! Your feedback means a lot to us, and we’re truly grateful for your support
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Daniel
Thanks for the 5 stars and feedback, it made our day.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for leaving us a 5 star review, we're thrilled to see you're happy with the product and delivery timescale.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for the 5 star review, we're glad to see you are happy with the delivery timescale for your order.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Stacey
Thanks for the 5 stars and for sharing your experience, it means a lot.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Janet
Thanks for taking the time to leave us a 5-star review. We're glad you're happy with the service received.
Kind regards
Bella Bathrooms
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