Bellway Reviews 

Without doubt it is your staff who truly make the difference, no waffle, no excuses just straightforward responsibility and accountability. Information when you need coupled to excellent customer service. To be fair my default score is 7/10 with your team of Mel, Rachel, Ali and Steve and their attitude truly earns a very easy 10/10. The house is an absolutely wonderful home and my wife and I look forward to many happy years and memories in our new Bellway house

Superb service from day one.

Highly recommend if you’re looking for a new home.

The whole Bellway team work to make the purchase as smooth as possible and the end product is high spec and ready to move into.

Absolutely amazing experience!!
Huge shout out to Elliott and Nadine at the Dartford Bellway branch. I have had such a remarkable support throughout the process. I don't think the purchase would have been possible without them. Post purchase experience has been great. I used the legal service they recommended and the whole process felt so easy. I am so glad I went ahead with this purchase. The flat , the service and the purchase process has been outstanding. Thank you so much. I am truly grateful

I cannot recommend Bellway Homes based on my experience. While the sales process was excellent, the level of aftercare and customer service once we moved in has been incredibly disappointing.

Six months after moving into our new home, we still have numerous outstanding snagging issues despite repeated attempts to have them resolved. The lack of urgency, communication and ownership shown throughout this process has been unacceptable.

The situation has become so poor that I have had no option but to raise a formal complaint. Even then, progress has been painfully slow, with promises regularly missed and very little proactive communication from Bellway.

Our main bathroom has effectively been left in pieces for the last seven weeks while we wait for remedial works to be completed. Living in a new-build home that cannot be fully used for such an extended period is simply unacceptable.

To make matters worse, our heating system, including the heat pump, has also failed and we are still waiting for repairs. Having essential systems out of service in a brand-new property raises serious concerns about both build quality and Bellway’s commitment to resolving defects promptly.

I fully appreciate that all new-build homes can have snagging issues. That is not the problem. The real issue is Bellway’s aftercare. It’s how those issues are managed, communicated and resolved that defines the customer experience, and in my case they have fallen well below the standard I expected when purchasing what should have been a premium new home.

Buying a house is one of the biggest financial commitments most people will ever make. Unfortunately, Bellway’s after-sales service has turned what should have been an exciting experience into months of unnecessary stress, inconvenience and frustration.

Based on my experience over the past six months, I would strongly urge prospective buyers to consider not only the quality of the property itself, but also the level of customer support they may receive once contracts have been exchanged.

I contacted Bellway after a balcony paving slab at my property failed during normal use, causing my son’s leg to fall approximately two feet through the balcony surface. Fortunately, he was not seriously injured.

My concern was not simply that a slab had cracked, but that a balcony floor surface failed in a way that created a potential safety hazard.

I provided Bellway with photographs of the failed slab and asked them to explain how they had concluded the damage was the homeowner’s responsibility. To my knowledge, no inspection of the slab, balcony, or support arrangement was carried out.

The only response I received was that the warranty had expired and that the issue was therefore a homeowner maintenance matter. When I raised concerns about the safety implications and asked how this conclusion had been reached without an inspection, I received essentially the same response.

I appreciate that warranties have time limits. However, I would have expected a major housebuilder to take a reported safety incident more seriously, particularly where someone could have been injured.

My disappointment is not just with the outcome, but with what I feel was a lack of investigation and engagement with the concerns raised.

Fantastic customer support shown by Sarah and Elsa at Western Grange and they both have the ability to make the buyers feel comfortable and at ease with the process. Their knowledge of the products available is excellent . Thank you both for your support.

10/10 Developer!!

My partner and I received amazing service from Bellway when purchasing our first, new home. Debbie and Sarah at Parsonage Place were amazing and made the whole process incredibly easy from start to finish. Would 100% recommend Bellway as a developer.

Do not buy with Bellway the service is so poor everything breaks and they then hang up when you call and ignore all emails. I have send endless emails and cc in managers and they all ignore you! No help and please don’t make the mistake and buy with these people! Biggest mistake I have ever made!

Me and my husband visited the Elemore site for a look around after deciding to downsize from a 4 bed detached property that we now own. We had a first class experience from walking through the door at the sales office. We were met by Tracy and Theo who very professional but also very friendly. They both listened to what we were looking for, helping us look for a new home. We were guided through 2 and 3 bedroom properties, advising us very well on each of the properties, helping us decide exactly what we needed and wanted. They were both so very patient as we had lots of things to think about. The area at which the site is located is beautiful, surrounded by some lovely walks which are ideal for our dogs. I would certainly recommend a visit to the site, the service and location are fantastic. Thank you Tracy and Theo, you’re both a credit to Bellway

All the staff working for Bellways from the sales team to the customer service teams have been so helpful and welcoming

After living in our present home for 46 years moving house was a huge decision for us to make. After deciding on a Bellway new build, our sales advisor,Julie Armstrong was brilliant, taking the time to go through the whole reservation procedure with us in a very friendly,professional manner. We feel we are in the best hands and are very confident with her guidance.

Fantastic experience from start to finish. Shirley went above and beyond to keep everything in check and on time. Couldn't ask for more, the house is great and the aftercare is very reliable. Highly recommended

Buying our first home with Bellway has been such a positive experience so far. We haven’t completed yet but aren’t far off and the whole process has been very smooth.

The whole team at Roman Court, have been so friendly and helpful. Even entertaining our baby during reservation and options appointments! Susan has especially been wonderful and has been on hand throughout the whole process to help us with all sorts of queries.

Unfortunately I cannot recommend bellway for your new home.

We were told snags would be completed within first couple of months of moving. We're now here for 3 years and still a long list that hasn't been completed.

Each time the manager has been sent round, they tell they "don't do half measures" and now just roll their eyes as they are called to review the same snags that haven't been completed.
The head of customer service also promised monetary gesture but has stopped responding.

Our carpet was dirtied by the plasterers and has been cleaned twice. Stains are still present and they refuse to do anything further.

Very disappointed with the lack of service

We're currently in the process of buying our new home at Roman Court with Bellway and, while we haven't completed yet, the experience so far has been so positive that we wanted to share it.

The customer service has been outstanding from day one. Susan in the sales team deserves a special mention — she has guided us through the entire process, answered every question we've thrown at her, and always made time for us. Nothing has ever been too much trouble.

Buying a new build can feel daunting, but Susan and the wider team at Roman Court have made it feel genuinely exciting. We can't wait to get our keys, and if the rest of the experience matches what we've had so far, we'll be more than happy.

Really good, always answers any questions helps sorts out the little snags soon as there brought to there attention. Can’t fault the staff at all. Brilliant job

Our experience with Ashberry/Bellway's aftercare has been extremely disappointing:
Our garden was left in a much worse condition after remedial works carried out by Bellway. Before the work, the lawn was generally usable with only few dry patches. After their team covered it with huge amount of soil in November, it became largely muddy and unusable for months, with mud constantly being tracked into our home whenever it rained.

When we initially raised the issue we were told to wait until spring. Once the weather improved, we contacted Bellway again and simply asked for a practical solution. They sent a law consultant to inspect the garden, and he identified concerns including poor soil conditions, standing water caused by the wrongly designed patio fall (again by Bellway) and issue contributing to the lawn remaining waterlogged. Despite this, Bellway denied responsibility and even stopped responding us.

As homeowners, and considering these are new-built homes, we expected remedial work to be carried out with reasonable care and skill, and for genuine concerns to be addressed constructively. Instead, we have been left with an unusable garden, months of inconvenience, and no meaningful resolution.

In brief, during the sales process, everything felt very reassuring; we were made to feel valued and there was a stong emphasis on the support available after moving in (includign the two-year builder warranty and the commitment to looking after homeowners). Unfortrunately, our experience after the completion has been the complete opposite. Once we moved in and need assistance, it felt as though we had been forgotten and left to deal with the issues they created in the first place.

I jave hadn't awful time. Bought a home 1st phase and day in day out the builders are swearing, playing really loud music and everytime I go in my garden staring down at me. I have tried so many times they have said they would sort it but havnt. The builders are aggressive with their shouting and throwing poles from one house yo the next. No shirts on or saftey equipment. They site manager at bellway aldershot went to great lengths to get a good review and now we're in are stuck living withbehavipur from the builders that wouldn't be permitted in a public place but because its there they havnt done anything. Honestly its tun really poorly with no consideration for the residents or health and saftey let alone being accountable and responsible for building safe homes. I haveanciety say in day out at what to expect next its 7 days a week.

Thank you so much for finding our dreamed house!!!! Thank you to all Team - Dave, Jess and Tom. Every single Person was so supportive and still is!!! Thank you for all support during our proces which was very smooth and transparent!!!
Aggie and Pawel

Michelle at Belway falcon Grove has been amazing, professional, friendly and above all very patient which is so important when buying a new home. I have been met by a responsive and accommodating manner on my journey so far.