Bellway Reviews 

Matt from the team based at Lucas Green development was super helpful throughout the whole process.
I want to thank Matt so much!
He is such an asset to the team and his role.
I feel he made the stress that usually comes with a purchase so much easier, he answered all queries, emails and calls promptly and at no point did I feel like I was kept waiting for information or support.
He was kind, warm and approachable and for such a big process of buying a home that’s a massive need, I wish more people could be like Matt in these situations.
I would happily purchase from Bellway again just based on my experience with Matt.

My Husband and 1 had an amazing experience with Bellway Team
SallyAnn made the process swift and easy.

She made the difference.

Thank you so much SallyAnn. Keep doing your good works.

From Lucky & Doreen

Very quick and thorougher, can not complain at all about my dealings with this company.

I had a great experience buying my new home with Bellway Homes. The whole team was friendly, professional, and very helpful throughout the process. They made everything straightforward and were always happy to answer my questions.
I'm delighted with my new home and really appreciate the excellent customer service I received. Thank you to everyone at Bellway Homes for making the experience so smooth. I would happily recommend Bellway Homes to anyone looking for a new-build home.

Sales person Gary, very professional, courteous and knowledgeable. Nothing too much trouble. Explained everything in detail. Very happy with purchase.

A big thanks to Will at Porters Grove. Great service from start to finish! He was professional, kind and clearly explained the whole process to me of buying at Porters Grove. He listened, answered all my questions and went through any queries I had. Everything was handled thoroughly. I highly recommend Will to anyone thinking of buying a Bellway Home. Ten out of ten from me. Sue M.

Now I know why they give us only 2 years warranty，

Great communication. Site and deputy site managers cannot do enough for you. Minimal snagging list upon moving in. Donna & Leon very helpful in first stages. Impressed with quality of our house which already is home !!

Michelle and Vicky have been fabulous with us since the first time we met. No question is a stupid question and she’s genuinely as excited as we are. Can’t wait for her to help us finish building our dream home.

Very disappointed to write this review. Having spent close to half a million pounds on a house, you do not expect to have tiles fitted in the bathrooms that do not remotely match the sample chosen. Furthermore, you don’t expect the sales manager to decide that she feels these tiles are acceptable and not even entertain discussion on a resolution. This has led me to raise a formal complaint. I am also extremely disappointed that we paid to have our garden turfed to the tune of £800 and the ground underneath has not been prepped, leaving a completely unusable lawn!

Tracy the sales executive at the bellway Elemore branch was superb from the initial enquiry all the way through to completion over a period of months. She was patient and understanding and went out of her way to make sure you were happy. Sadly this type of customer service is lacking these days so it was a nice change to receive exceptional customer service. Tracy has a lovely friendly personality, you will certainly have a great experience. Bellway clearly build to a better standard than their competitors which is quite apparent.

Our agent,Paula Macann
She has been very helpful, she has the knowledge to explain what the delays are.
Held our hand all the way through.
Great support.

All the details explained very well,and we really like floor plan of the house,the location also pretty good,the team mentioned we could visit show homes to get decorating ideas, which was incredibly helpful,overall customar service really good.

We have bought a house with Bellway at Arden Glade in Keresley and we are so glad we chose to buy a property at this site. We have had a such a great journey from start to finish with Bellway, the sales team and site managers have been amazing. Stuart from the sales team has been so kind and always answered our queries and questions in a timely manner. He has been so supportive and always gone out of his way to find things out for us. He has provided excellent customer service and has been so helpful. Caitlin has also been absolutely brilliant, she has always accommodated our needs where she could and helped to find things out when we had questions. She has been so pleasant and did our home demo for us. She’s always listened to us and taken things on board; she’s also provided us with such good customer service. We are so grateful to Stuart and Caitlin for everything they have done and we cannot thank them enough. They definitely deserve a pay rise! We had a couple of issues which they worked promptly to resolve and we were very happy with the outcome. Theresa the manager was also great with helping to resolve any issues, she really listened to us and was so kind in providing us with solutions. We really appreciate everything they have done and we are very happy customers! I feel confident and safe knowing there’s such a good team on site if we need anything and the Arden glade site is absolutely beautiful and we cannot wait to move in soon! Thank you to all the team at Arden Glade site, you have been amazing!

We honestly cannot thank Olivia enough for everything she has done throughout our purchase.

Buying and selling a house is naturally stressful, but our transaction took almost five months and involved a long chain with several delays. Throughout all of that, Olivia was the one constant. She always remained positive, reassuring and approachable, and consistently kept us updated on progress. In all honesty, we often received clearer and more regular communication from Olivia than we did from any of the solicitors involved in the process.

Every email from Olivia, complete with her smiley face, genuinely lifted our spirits during what was at times a very frustrating journey. She always took the time to answer our questions and never made us feel like we were a burden.

She was also incredibly accommodating whenever we wanted to visit our new home, arranging access and making every visit as easy as possible. It really made us feel connected to our future home while we waited for completion.

Olivia is an absolute credit to Bellway. Her professionalism, positivity and communication have been exceptional, and she has made what could have been an overwhelming experience so much easier for us.

Thank you, Olivia. We truly appreciate everything you’ve done for us and wish you all the very best.

J & V

Find the customer service team in Ipswich very rude and unprofessional

We would like to express our sincere thanks to the Bellway team, especially Jess and Tom, for their outstanding support throughout our journey of buying our first home.
From the very beginning, Jess and Tom took the time to understand our needs, preferences, and budget, and they supported us in finding the home that was the perfect fit for our family. Their patience, professionalism, and genuine care made a big difference during what could have been an overwhelming process.
They were always approachable, helpful, and willing to answer our questions, providing guidance and reassurance whenever we needed it.
We truly appreciate all their hard work and dedication in helping us find our new home. Thank you, Jess and Tom, for making this experience such a positive and memorable one.
We would highly recommend Bellway to anyone looking for a supportive and professional team when buying their new home.

Outstanding customer service from the get go. Excellent build quality! The sales staff and site teams go above and beyond to make you feel welcome and at ease.

Paula and the team at Buttercross Meadows have been fantastic from the very start of our buying process. Helping us with the sale of our property to then be able to reserve our dream home. Paula has always been at the end of the phone if we needed anything, she kept us updated with the progress of our home, and she was there with a big smiley face to move us in. Even after moving in day the team have been there if we needed anything. The aftercare has been fantastic too. We absolutely love our new home and can’t thank Paula and the team enough.

They completely lied about service charges, which was actually double to triple what they sold. PLEASE AVOID