Belong Reviews 

No customer service. Internet is slow and unreliable

Hopeless customer service, never get back to you with a decent fix (if they ever do get back to you), it is not worth the pain of dealing with them, you have been warned !

The most abysmal lack of customer service I have ever experienced. Stopped selling ADSL internet one week into a pre paid month, but charged me for full month and did not contact me prior to inform me the service would be ceased..has not responded to service request lodged on website for 3 days despite sending emails telling me to "hold tight, help is on its way" SCAM company

Belong is One of if not the worst Company to go to for NBN Now its even worse you cant even get support Because Of Covid First 1 Year Speed was good drop outs were minimal slowly They Got Worse and Worse Now after 4 years Loyalty Its time to go I would of Said Pleasure But ITS NOT cant wait to get connected with my new ISP if you like paying for a service to hire people to speak with you Belong is Your Service Provider if You Like paying for a service to Surf the Web and get things Done Look Else Where

On Feb 8th and 9th, my home internet with belong was suddenly down. I worked from home and kids study both need the internet desperately. I attempted to contact belong through multiple channels. Suresh in belong stepped out and quickly diagnose the symptom and raised trouble ticket against NBN for this resolution. Because of his effort and the ticket he raised, I was able to contact NBN, identify the root cause and resolve the matter in the end. Well done Suresh! Thanks

Was a Belong NBN customer for 3+ years. Propped the plan price over time without formal notice, got rid of all over the phone tech support. Left Belong when the internet dropped out one morning and the only tech support was 'lodge a technical complaint and someone will contact you within 48 hours'. Considering Belong? Just try contacting their tech support prior to signing up and you'll know what I mean.

Pathetic service. Every single day there’s a drop in internet as in no internet. The inconvenience is beyond describable. Will not continue with Belong. Also, there’s no customer care number. There’s an email.. talk much about lag in getting back to the query. Absolutely stay away from belong. I will be disconnecting their service right away.

We are a Medical Centre and the internet is very important in running the Centre as well it affects our Patients. I have emailed Belong 5 times since Monday and still no response. This is very frustrating, it is the worse experience I have ever dealt with.

I recently returned from overseas and purchased two Beyond SIM cards with $40 prepaid credit. I can not get them registered and can not get any answer from them and can not talk to anybody about it. It just refuses to accept the SIM number as a valid number and offers no solution other than enter again.

Looks like I have blown $80 and will have to use a more trustworthy very slightly more expensive service provider before I can use my phone in Australia. The absence of any phone access makes this almost useless as a real service.

It seems that we are not even speaking to real people.... My problem is not fixed, I was barely able to hear nor understand the operator that at some stage started to repeat the same word over and over before dropping the line and not calling me back (it was like speaking with an AI).
It is now more than two days I am trying to fix my internet but nothing (just waiting to be contacted). No customer services phone number could be found.... I am really frustrated as I need my internet for work. So, it gives me not many option than just walk away and deal with another company that could be reached with real people and on specific and realistic timeframe.
When I see the review, it looks like you are faster at responding to poor review than dealing with my internet connection issue.
Extremely frustrating!

A huge thank you to Belong and in particular Vishal on private fb message for helping me solve a problem with my account tonight.

After having trouble accessing my online account Vishal looked into the problem and discovered I had two accounts - one for an old ADSL and the current NBN connection. What Vishal discovered was that they were in separate accounts with two different email addresses. Vishal advised me on what to do and the problem was fixed.

Vishal was wonderful, friendly and extremely professional. Thank you Belong for employing staff such as Vishal and making this experience a pleasant one. I’m team Belong! 😊

Support is how it should be with Belong ,very professional and friendly.Stella helped me today in a most satisfactory way, quickly resolving my concerns. Happy Belong customer here !

Don’t recommend Belong at all. The NBN technician never showed up to set up the internet twice in a row even when we complained after the first time 😡

1 star because impossible to select ZERO.
Pitiful customer service. Requested NBN 9 days before moving, the modem was sent to the old address after I moved. Despite contacting them to get it delivered to my new address BEFORE they send it, I got answered that it will still be delivered to the old address, and when they finally get it returned undelivered, then they will resend it to the new address. How good is that?! Fortunately StarTrack left it to a post office (yet I had to drive there), but just the fact that they answered this, and they don’t seem to see this as an issue, is insane…
Now that I have the modem, and the service supposedly activated (6 days after the requested date), desperately waiting for them to send the NBN box missing in the apartment, and “customer service” is irresponsive. How long is this going to last, again? These guys are super relaxed about delays, basically the feeling is that the level of not giving a sheet about providing proper service is at its highest, and if you rely on internet at home for your job, better change job than change provider to them…
To Belong: don’t bother answering your usual BS, hire customer service people instead of people answering on social media !! And DO THE JOB WE’RE PAYING FOR

Worst experience and service : They don’t have any customer care number. They don’t even have chat service to resolve the customer problem. Normally, their auto reply email say’s that they will respond within next 2 hours, however you won’t even get reply from them after two days. To register a complaint they take 2 days and there resolution SLA is 15 days. I never seen such a bad customer service from any ISP. Even tried their FB message service, no response received yet.

So, it’s worst experience with them.

I was a belong customer for a long time without an issue and then when I did have an issue I went to call technical support but there is no ability to call technical support. You can only email them (that’s great when your service is not working) no response for two days I have since cancelled and moved to TPG who offers the ability to call when you have an issue.

Excellent service, fast responding, even during this special period of time. Super friendly and helpful staff Vishal, Nikhil, and Ishaq. Thanks to them I could deal with the NBN stuff.

At the moment im satisfies.

I'm not even a customer to belong. All I did was express an interes, now they spam my phone with SMS and calls every day. One you need to do is type your address to see if NBN covers you. belong goes and organises a technician to come over. Remember I'm not their customer and have no account with them. They harrass me constantly now. Avoid them at all cost. It's gotten to the point where if they come to my address I'll need to defend myself regardless of their said intention.

Summary: Avoid Belong NBN at all costs! Atrocious Customer Service.

Recently my Belong Modem suddenly died for no apparent reason obviously resulting in a loss of internet for my household. With myself working from home multiple days a week, my wife studying online and two young kids this as anyone can appreciate is very inconvenient. I immediately raised the issue with Belong and after describing the issue and providing the evidence requested I was asked to provide my shipping address for a replacement modem to be sent to me to resolve the issue.

A week passed with no modem received and we went on a family holiday where I expected the modem to arrive whilst we were away. Belong did try to contact me a few times but unfortunately you cannot call them back or call them in general, you have to wait for them to call you again. I eventually was able to speak to a customer service representative who asked for more information on my modem issue (i.e. what were the lights on the modem doing). Having thought the modem was already delivered or on the way to my house after being already told it was being replaced I was appropriately surprised when I was asked these questions and proceeded to explain to the rep the history of the issue which they obviously hadn’t read before calling me. After some discussion the conversation concluded with me being advised the modem would be sent shortly and I should receive a notification when that occurs and a phone call on the day I returned from holiday (in five days).

Five days later no notification or phone call was received as advised by Belong. I then had to write another email explaining my frustration to which I received a phone call from another customer service representative. Once again, I was met with similar questions about the status of my existing (still broken) modem, and once again this rep had no idea about the history of the issue having not read it before calling me. Having been three (3) weeks since the start of the issue and having expected a replacement modem to be already in my possession this was not the phone call I was expecting. The rep put me on hold and then proceeded to suggest that the modem issue was now my fault and I would be charged for a replacement. After being told twice previously that a replacement modem was coming at no cost and this particular rep somehow making a different assessment against previous advice this was the final straw and the subsequent end of my dealings with Belong.

I immediately cancelled my Belong NBN service via their website and was meet with a notification saying I would be contacted within 2 hours regarding the cancellation. Of course, I did not and have not yet been contacted by Belong about my cancellation. Not a surprise really and relatively in line with the level of service Belong had given me to date. Spend the extra money if you can so to be sure when you have a problem with your service the service provider will actually be able to help you.