Benefitcosmetics Reviews 232

Didn't receive all the items i ordered
I sent multiple emails but no response
Worst customer service ever!!!!

Ordered some eyecream and makeup and paid £4.95 for "express delivery" expecting to receive it the next day as I'd ran out and wanted it quickly. Got the goods 4 days later (standard free shipping says 2-4 days) and when I complained, got an email saying if you don't order before 3 on a Friday, they don't despatch until Monday. Absolute rip-off and customer services are a joke. Will buy from Boots or reliable places like Look fantastic or Feel Unique in future and never the Benefit website

Arrived to the store and there were no forms (to sign prior to brows), I was told to wait and walk around and 1.5 hours later got them done and the form was still not there. I then randomly signed another persons form so that we could proceed. Then I didn't even have the full attention of the therapist, there should be another person serving customers and we started and stopped too many times. She was really rough and was rushing the whole time. She didn't seem like she knew what she was doing and halfway through I looked at my eyebrows and they were the worst I've ever seen them and I had lost my entire shape that I worked years to obtain. We had to stop not long after as the service and brows just got worse. I still had to pay full price after the whole experience and just left completely traumatised and frustrated at the service, company and overall products. The worst part is I have to look at myself in the mirror each day!

I went into book an appointment with Sophie at the Benefit franchise in Boots Bexleyheath, she did the skin test and booked me in to have my eyebrows done two weeks later on 30th. I received a confirmation email, later that afternoon. On 29th I received a reminder of the appointment. I arrived on time for my appointment only to be told that it was Sophie’s day off. I showed her colleagues the emails I’d received from Benefit, one colleague contacted her and she told she emailed a a cancellation, which I was able to show had never been received by me. They asked if I could come back another time, but I wanted this specifically down and I had other arrangements made. Boots staff were as helpful as it was possible to be in the circumstances but Benefit were a waste of time. I have messaged them but had no response and still no email!

Boots Glasgow Fort.

Came away with a chunk out my brow and bleeding from tweezing! Absolutely furious! Never recommend and will never be back!!!

Wounderfull experience yet again kristina who was doing my treatment was very professional making sure the shape she was going to do was how I would like it also the colour the temperature of the wax was not to hot my brows looked amazing kristina also showed me bennifits new eye linner which I brought and I am using every day I would definitely recommend it it's so easy to apply thank you kristina for working for boots at there Chichester branch you are brilliant 👏

Used to be my favourite make up brand… ever since it started up. Now they have bought into Woke culture and are using men (identifying as something or other but not men) to promote the products I’m done with them - I don’t need a man to tell me how to apply make up and don’t appreciate any company that buys into this anti-feminist regressive thinking. What next - men advertising tampons?

So not animal friendly!! Come on Benefit clarity essential

I love how natural their make up looks on my skin. I use this everyday and I feel safe with its ingredients because I never had any irritation. Big fan here.

Purchased some items for a birthday present, paid for a 2-3 delivery. its 8 working days later and they still haven't arrived.
By this point I've already had to buy another present - waste of time, wouldn't recommend

I bought 2 x gift sets before Christmas because the image showed a full size hoola make up as part of the set. When they arrived they were minis so I contacted them and returned the products. I am still waiting for a refund after nearly 3 weeks. Customer services aren't helping at all. Asking questions that they already have the answers to.

I haven’t recieved my parcel.i asked for replacement but they won’t.
Asked for refund but nobody reply since then

buy their advent calendar every year, its really lovely and I love their mascara

Had an eyebrow wax at the counter - Jessica did a great job of my eyebrows - was friendly professional and knowledgeable about the products. Ending up purchasing extra items and had some great comments through out the rest of the day re the lashes n brows - great job Jessica @ Watford boots

I bought a Benefit concealer at Morleys in Bexleyheath today and was served by Daniela.
She was very helpful and knowledgeable about the brand and took time to explain products...a very positive experience.

Bought an eyebrow pencil as a gift for friend. I know its a good product so I was happy withy boots at Waterloo purchase. When I gave it to her it was so old it looked like I was giving her junk! So upsetting! On the plus side the assistant Zoe was just lovely. But its not worked out at all and I am embarrassed.

One of my favourite cosmetic brands, I love the colours, I love the vibes and I love my bronzer and mascara.

Went into John Lewis today and Lauren was serving at the counter. Nothing was to much trouble for her she helped with both the products and all the relevant information.

Brow bar in boots trafford centre.Been in today 25/06/21 fantastic service from start to finish.
Beautiful brows by Rubica. Absolutely delighted.The best for a long time thankyou,as they say "I'll be back"

i wish i could give this company 0 stars. i tried ordering a mascara from them but it kept telling me sorry gorgeous something went wrong so i tried it a few more times to make sure i was doing it right, but it was the same thing over and over again, so i messaged customer service to see what was going on and they never got back to me and a couple days later i check my bank account and they took over $40 from me. i messaged them again to make sure i would be getting my money back and am still waiting for them to get back to me. do not order from their website just go to ulta or something.