Benefitcosmetics Reviews 232

I have bought from Benefit online around 6 times. Each time, I spent around £20-40 and the products arrived within 3-4 days which is fine. Most of these times, it has allowed me to choose several free samples of a product of my choice. The free samples themselves last around a month, (they are around half the size of the original product, worth around £10 each). On one occasion they sent a whole pack of samples which meant I didn’t have to buy any more products from them for months! So far I have only had good experiences of buying from Benefit online.

My order has been pending for weeks, the staff said the authorise fund was holding my payment. So I contacted my authorise fund to cancel it, but they said Benefit company was holding it!

The website is also horrible. It doesn’t practical at all. 🤦‍♀️🤦‍♀️🤦‍♀️ Can’t find direct phone number of this company, too.

Beware. I ordered products on 12/31/2020 from IG. On January 12th I checked the status and it was still on order received. I was going to just cancel but I couldn’t because they only give you 30 minutes to cancel. I sent their IG page a message asking if they could provide an update on my order. I never got a response so I reached out to IG on the 12th and they contacted Benefits on my behalf. Within an hour or so Benefit sent me an email stating that my item was “shipped and in transit”. I checked on the status for my self and saw that they changed the status to shipped. On January 18th I checked the tracking they gave me and it said “this item has not been received, waiting on shipper to send to usps”. So I called the customer service number and the lady told me that my item has been shipped and it will take 10 business days from January 11th to show up on usps tracking! What? She told me if I don’t see a tracking status by January 25th to call back!!!! Never again will I order from this company.

LIARS!

Benefits' homepage on its website currently states "Free shipping on all orders," yet when I try to use the shipping code it has a price restriction. There isn't even an asterisk on the claim--not that that would cover the company legally, because using the words "all" and "everything" are legally binding. This is false advertising and so illegal. I am a copywriter, so I know how bad this is--and it isn't the first time I've experienced this on Benefits' website.

I tried to reach out to Benefit twice back in December about unsatisfactory experiences on its website. The first email was afforded a dismissive response, and Benefit didn't even bother to respond to my second email. I have been a loyal customer since 2015. I even tried to get over the issues I experienced in December by shopping again today because there is one product they have that is very unique. But I am done. I am also going to make it my business to turn over the screen shots of their false advertisement to the FTC, since the FTC is always on top of the brand I work for for doing next to nothing. Benefits' carelessness and disregard to laws makes it so difficult to be a copywriter in this industry.

PS, there is a dupe for Benefits' push up liner by Maybelline called Lasting Drama Gel Liner. You can get it for a fraction of the cost, too.

Quick delivery and easy website. Only got one free sample, like another review said, but that didn’t bother me. Overall, worth it and I haven’t witnessed anything bad when purchasing from the brand like some other reviews have said they have. I think the process was very quick and a lovely gift!

Terrible, just awful, the worst company I have ever dealt with. Slow, unhelpful, disappointing, just avoid them if you can, I’ll never buy anything of theirs again just out of principle. And they will announce what is inside the box so if you have bought a Christmas present I’d suggest sending elsewhere as they are a bunch of tone-deaf unhelpful unprofessional time wasters

Can anyone supply a phone number for this company as I genuinely cannot find one on the website and need to chase up my order which has not arrived.
I am concerned to read the messages posted here. I have emailed and had an automated reply after my second email was sent , hence I am remaining optimistic all will be well and my order will arrive, so giving three stars at present.

they were very friendly, they made my eyebrows look great, and you should definitely go there if you want the same treatment (:

Products: 5*, Service 1.

That's where I am with it. Could not believe - despite all the "Hi, Gorgeouses!!!!!!" QUITE how awful the BeneFit website is. (It used to be OK so maybe something has happened? - Anyway, life's too short to find out about takeovers etc.) Anyway, here's hoping they get their act in gear, because I DID contact them ("Are you aware that you can't check out etc. etc.") without response, and the only reason I didn't give them only one star was because they used to be good. Wound up getting their products on another website, which was brilliant, particularly in comparison.

i bought a eyebrow pencil for nearly 30 euro's and in less than two weeks it was empty. I went back to the store where I bought it Douglas. No service, no proffesionality nothing. Don't buy this product!!!!

I ordered a number of items online from Benefit on two occasions (a total of 5 items) I was not happy with
four of them. The 2 - Gimme Brow was dried out and very expensive for what it was, the other two items I returned as I was asked to select two free samples, then found I had been charged for them totalling £24.00.
I only retained one item value £19. the four returned
items were sent in two separate padded bags, signed for delivery at my own expense. They refunded me
£41.50, but I have been waiting for the remaining
£27.50. for 2 months. I have continually answered all their questions promptly by email but the last two have not been answered. To say I am disgusted with Benefit
is an understatement!! Never never order anything online with this company, if you have to return anything
your chances of being refunded are practically nil!!
Worse still they stop communicating with you.

Bad~ bad~ bad~ add another bad to the list!

Trying to reach RE paid items that I have NOT received! Very difficult to get through....
Sad, but looks like I should have looked at these reviews first!

no communication from company. took my money and no product sent so far.... about a month in.... no tracking number, no emails. nothing.

Absolutely horrible experience. I ordered the porefessional pearl primer set when it was 50% off about a week and a half ago. I payed for it via PayPal. Never got a confirmation email regarding it. Got a confirmation email and receipt from PayPal. I contacted Benefit's customer service. They were intolerably rude. The customer rep told me that obviously *I* did something wrong with the order as it didn't go through the system. Although I auto-fill my personal info regarding orders, and all other orders I made around that time with other companies went in just fine. So yeah, it's *MY* fault, obviously. I asked if I could get the product at the same price given that I provide the proof which is the PayPal receipt for the order. She absolutely refused. I asked to speak with her supervisor. Apparently, she IS a supervisor. What kind of people are you hiring, Benefit? And how do you have such terrible customer service? I'd honestly think for such a big brand as Benefit, they would care about their customers a little more. Obviously only public personalities that are garnering more money for them. I was hoping to use this primer for a beauty tutorial but thank you, Benefit, for enlightening me as to how awful your customer service is. This is my first attempt at ordering from Benefit, and trust me, I will NEVER even look at another Benefit product in the future.
UPDATE: So, as I was deeply unsatisfied with the customer service they provided over the phone (to say the least), I contacted Benefit via email. I got word back from them the day right after. They fixed everything up and apologized, so I am supposed to receive my package within a week. Maybe me raising hell and more did something after all. Fingers crossed that I will receive what I bought. I am satisfied with their customer service over email but I'll be darned if I contact them via phone ever again- so I'll be knocking off a star for that.

VERY DISAPPOINTED!! Terrible dried up mascara and even worse customer service. Never again!!

I ordered the new duo eyeshadow in bronze and I’m really happy with it . Fab quality and stays on all day and evening . Really pleased with the fast delivery too. I ordered last Sunday and it arrived yesterday (Thursday) .

I generally like Benefit Cosmetics. However on several occasions I have bought their powder and it eventually crumbles. The first time this happened I bought a kit to fix it and that helped but it didn’t exactly have the same texture when I used it. I recently bought some powder from the website and it showed up completely broken so I took a picture and contacted the company. They said they sent my email to the appropriate department. That was two weeks ago. So needless to say I won’t be buying this brand again. Their product and customer service aren’t worth the money

Good products just completely overpriced.

I ordered some lashes online. After reading all the available information on them I believed that the glue that was required would also be included but to make sure this was correct I contacted customer services however never received a reply. I then decided to take my chances as no where stayed I needed to buy the glue separate as lashes I’ve had in the past have come with some sort of glue. When I recurved the lashes and no glue I contacted them again to ask if this was correct. Still I received no reply so I went out and bought my own. This wouldn’t have been an issue if I’d have known in the first place that I needed to buy it. I then contacted them again today to then receive an email just saying that it had been passed on to a different department.
Yes the lashes are of good quality however the customer service is shocking and the information on the products could be a little more informative. It doesn’t take much to say *glue not included*