Benefitcosmetics Reviews 232

I love benefit make up do not get me wrong , I’ve bought benefits range for about 15 years maybe! But I always shop in store. I made the mistake of using their actual website this time. Let’s start with the actual purchase. Bought two things in the sale. Came to about £31 looked at my bank the next morning there was an attempt at two payments. Contacted them and the first email I sent was replied with how their delivery was taking about 2 weeks .... okay but not the query resolution I was after. Now I’m aware there is a global pandemic and two weeks for delivery is not a big issue at all! Until three weeks later when I don’t have my parcel and all of a sudden it’s been “lost” so I they ship It back out. Low and behold 2 days later I get an email saying one of the items are out of stock so they’re only gonna re issue one thing. Okay that’s fine . Look at the website and the item isn’t out of stock it’s just not on sale anymore so they don’t send that one out . Perfect . I then wait another three weeks for my one item to be sent out with my free sample of foundation i wanted to try andddd the item is the wrong primer and the sample is an eyebrow pencil. From now on I’ll be buying my stuff in boots only !also the survey they asked me to do about the delivery all of a sudden has expired.

They're Real mascara the absolute worst I have ever bought. Does none of the things it promises, so, straight into the bin!

Terrible service ordered online in sale, when order was processed I had been charged a different price, and infact I had been charged for grift wrapping which I had not selected. Contacted immediately to cancel as system would not allow. Online replies throughout the day saying could not cancel and to refuse or go out to a shop in the middle of lockdown to return the item, and wait a further 10days for refund. Appalling customer service, avoid at all costs!

I would give no stars at all! But unfortunately I am forced to give one to allow me to make a comment!??!...that's dodgy to start with!!
The most appalling customer service!!! Very arrogant and uncaring about their customer.
The products have become smaller and inferior quality but prices even higher, whilst the customer service is very poor and becomes more and more arrogant.... not nice people!
I have been buying Benefit skin care and make up products for over 20 years and introduced my sister and friends to it...not any more.
They will promise 'free gifts' when you spend a certain amount with them, but will send products 10 skintone different to the products that you've ordered. When I queried this they threw the blame on me. There was no option to request anything different. I have just had arrogance since.
I would now strongly suggest you boycott this arrogant company that ask over inflated prices for dwindling quality! There is much nicer stuff out there and lovelier people selling them.
I will never use them again.

Love benefit products, but I highly recommend purchasing their products in store, not online!
Ordered a Christmas gift on 12/5, thinking it would arrive on time since the website said 5-10 business days! I contacted customer service multiple times with no response til 1 week later each time. Tried calling, but couldn’t get through. I did not receive my package until 1/3, almost a whole month later.
I ordered 4 items, only 2 were included in the package...once again I tried to call, to see if the other items were arriving separately. I was on hold for 30 minutes. I Emailed and got a response a week later saying that the 2 items were not included because they were no longer available!
So, why did I have to wait a whole month to receive a partial order? Customer service made no attempts to inform me of this. I understand this is a busy time of the year but I would of appreciated if they just told me, so I could have just canceled the order all together!

THE WORST!! Shipping, warehouse and customer service are severely lacking at BenefitCosmetics.
Ordered November 29th (order#BC66533953)
and STILL haven’t received it - today is December 29th! I called two weeks ago and was assured it would be shipped in time for Christmas, after waiting on hold for 37 minutes. 3 days later I received a tracking number. A few hours later the UPS tracking number updated to “Delay - your package was not received at the UPS facility” and it hasn’t changed since. I’ve emailed them multiple times asking why, where it is, when it will come, then asking to cancel the order, refund my money (charged on 12/17, then asking for ANY AKNOWLEDGMENT of these communications. Nothing. No contact. No refund. No product. Nothing. Guess I’ll have to get back on hold tomorrow with an outsourced customer service rep. Soooooo disappointing, since their products are so good. I’ve never in my life had such a horrible experience, and I’ve been an in-line shopper forever - before that, a catalog shopper (I hate actual shopping)!

I would give no stars if it was an opinion. Customer service is nonresponsive and unprofessional. I will never purchase from Benefit again. They have sent a defective item and are now ignoring my emails. It's so crazy that a company would treat customers like this.

I ordered $77 worth of product on 12/12/19. I called right before Christmas to find out where in the world my package was since it is way past the 10 day deadline. Furthermore, I was angry that they were suddenly offering free overnight shipping promotions and my order had not even shipped from 2 WEEKS AGO! I was basically told "too bad" and that at 10 days I would get a refund. I was so mad I opened an ULTA online account and bought other products instead. I did get a refund, but then they forced the order through on my card AGAIN! SO basically they had to give me my money back so they tried to force the sale at the last second after I thought everything was cancelled, and bought replacement products elsewhere and I STILL NEVER GOT MY ORDER! I am notifying the state agencies that they are a threat to consumers because of their unethical and fraudulant business practices. They got a new CEO and the product lines and service have severely suffered. I will not buy from Benefit again.

I ordered a decent amount of product on cyber Monday. I got a notification that it shipped 2 1/2 weeks later, only a few days before Christmas. When I tried to track my package and then reached out to UPS, they never received it. Benefit created a label, but never shipped it out. I then called, and had to wait 45 minutes before talking to anyone. The only help from the representative was they did what they could from their end, which was a lie. They created the label but never shipped it.She then just cancelled my order completely and gave me a refund the day before Christmas. If you couldn't handle the product sales, than you shouldn't have sold it in the first place. Very disappointed in the unprofessional nature in which this company has chosen to represent itself.

Ordered overnight shipping, a week and three phone calls later the order has not even left the warehouse, and nobody knows where it is or when it will ship. Terrible customer service, nobody knows what they are doing. Calls and emails are not sent or returned.

Placed an order with overnight shipping. Three days later I called and was told I’d get my order in a week, I was on hold for over an hour, the worst customer service ever! One week is NOT overnight. I was also told they would send me tracking information and was never sent any tracking or emails.

Ordered on 11/29. I was charged yet didn't received my products. They sent me a tracking number that doesn't work. I already contact via the website feedback on 11/14 for a refund and they hasn't replied yet.

Placed an order online at Benefit Cosmetics on Nov 29. The order STILL hasn’t shipped. I’ve called on 12/4, 12/9, 12/12 & 12/16. Each time they told me they “...are busy with holiday orders and experiencing delays, BUT your order will ship in 24-48 hours!” Obviously lies. The call I placed on 12/16 put me on hold for 27 minutes. I had to hang up prior to speaking to anyone, since my lunch break was over. Benefit will also not let me simply cancel the order. I’ve tweeted at them 3x now without any response... WHAT ELSE CAN I DO?!?!

When asking customer rep, ‘Laura’ to speak with her Manager (who she stated was Lori), I was told: 1. She’s too busy to take phone calls 2. She can’t help you either 3. She’s really not here...so you can’t hold to talk with her.

Buyer beware. I feel I have been completely screwed by Benefit. Will NEVER buy or use this brand again. Filled out a complaint on the BBB web site.

I think many other people who review here face the same problem, placed the order for more than 10 days still yet to get their order, I tried to send then email by using their feedback form, however the website not allowed, tried to call them, keep waiting on the line and no one answer.

I wish I could had read the review before I placed my order

I really wonder are there any consumer association or some channel that consumer like us can make a compliant.

Horrendous customer service. Placed an order November 29 that still has not shipped. I have called customer service 6 different times and they continue To tell me my order is processing in the warehouse and that it will ship. I have asked to speak to a supervisor multiple times and I’m told that the supervisors are busy. Most unprofessional and unacceptable customer service I have ever dealt with. I still have no resolution to when my items will ship and continue to get the run around.

I made an order on Nov. 28th and 10 days later still not shipped. They refused to cancel my order because it has been "processing". After several emails through their online contact form consulting my order status, they blocked my email address. Worst online shopping experience ever. Never shop with this company again.

I placed an order and paid for 2 day air. It’s been over a week and they claim the only think they can do is “monitor it.” They refuse to issue me a refund for my shipping and won’t respond to my request to cancel my order.

Their website and customer service is very poor. I spent 2 hours trying to get the promo code to register. Sent two messages during that time asking for help. You get no reply and everywhere on their site it says they’ll get back to you in 2-3 days. It is not good enough. Even the customer helpline tells you to message them. I have no idea why they have a phone line that tells you to message them. I get to payment details and the site struggles to accept my shipping address. Get to payment eventually after 1 hr. I ended up paying twice because there was no confirmation of payment. My order still doesn’t show on my account. Contacted my bank and they’ve informed me that two payments have been deducted. I’m now looking for a refund for being billed twice due to their rubbish website. Still no order confirmation or reassurance from the company. They use the sales as an excuse but there are other popular luxury brands out there and I’ve had no trouble with purchases from them during sales. Money grabbing company, don’t care about people. Awful.

Be really careful with this company!! I wanted to order their products via their online store. As I entered all my credit card information I received a message saying "Oops! Sorry gorgeous but there was a problem in processing your order. Try again later!". And so I (dumb) tried again later three times. And all of those three times I received the same message but as I checked my credit card processes I saw that Benefit Cosmetics took the money for all of my tries which was in total 200$. (And they didn't send any of those products at least once because "there was a problem with processing"... sure.. but there is no problem with taking money from people, huh?). Then I found their number on their website and I called them. They told me that the problem is that they don't accept international credit cards and that they will refund my money in 5-8 days. I was waiting for 10 days but the money was not refund. So after the 10 days I called again. First time they denied my call and second time I called, I was told that since it is an international card I should give it one more week. It has been almost 4 weeks since then and so I became really angry because I am a student and I can't afford to lose 200 dollars just for nothing. So I called there again and I found out that THEY BLOCKED MY NUMBER!! So please, be careful with ordering their products. I would NEVER BUY anything from this brand EVER AGAIN! I could't believe how they can STEAL MONEY AND THEN BLOCK A NUMBER!!! Consider if you want to buy Benefit..

I am a makeup artist and I use their products on my clients. I found out they offered a discounts to pro's so I did the application and waiting a few weeks to here back. They accepted my app and told me my membership card was on the way and while I waited I can use my promo code they sent me to still buy products online. Well when I went to make my purchase, it never gave me the discount. I tried calling customer services and they said there is no one I could speak to about this and that I had to send an email. I never got an email back so I emailed again. Then I got an email back saying it would take a few days because they are so backed up.

What kind of customer service is that? It is horrible!! I am trying to replenish product for brides and I can't even make my purchase. How do you not have someone available to talk to? All the other lines I have great service with except this.

I am so upset and disappointed. Don't use them.