Benefitcosmetics Reviews 232

It took 3 weeks for my package to arrive. When it arrived the item I got had been opened into and very damaged. I was disappointed.

customer service they never helped me at all. bought the product and waited for a month and never got my items. then they said to refund me and wait another billing cycle. (so they wanted me to wait for another month?) so the promotion that i got before was gone. really bad experience. never again.

I have ordered with them before and had no trouble. But a couple days ago I was trying to grab some products that are on sale and when I tried to submit my order I got an 'Order Processing Error'. My card WAS charged both times I tried to submit my order and now I get no response from their customer service on either why my order is not processing or if I will get my money back.

Benefit cosmetics Store: Boots Queensway/Bayswater- Saturday 3 August 2019 @ 5pm
Appalling service from Sale assistant (Izza )
No ethical standard, extremely rude and insolent, is this part of your training ?, how could Benefit Cosmetic condemn this unacceptable behaviour.
Disrespectful and unqualify.
These speak volume about the brand.
No benefit" to shop with them

While I was placing an order on benefit cosmetics website , they debited my account with $41.29,
they got authorization code from my bank without giving me an order number nor a confirmation number.
Wrote several emails but no one replied even their customer care

Really awful customer service, they refuse to look into lost orders and the communication is rubbish, for such a big company I expected more. Also be careful of offers as they like to pick and choose when they will let you have them

Buy my mascara, concealer and foundation from benefit. The best stuff I have used. Would highly recommend.

I placed an online order for Benefit Cosmetics eyeshadow duo. Their website description states “soft matte taupe and sable”. In reality, the sable color is a shimmer shadow - not matte. I called Customer Service, ‘Maria’, and asked for either a prepaid return label or the cost of my return shipping be included in my refund as their description is not accurate. Maria agreed their description was faulty, but refused to do anything. I asked for a supervisor, she overly-sweetly asked me to hold .... and, as I suspected, no one came back on the line. I will never purchase another Benefit Cosmetic item again, and I am returning all other items in my order even though I was only going to return the shadow.

Only placed the order to get the free gift, when it arrived the free gift wasn't included.

I have placed 2 orders with them , both times they have taken authorization from my credit cards and they claim the orders did not go through ?
first order was placed on line and then spoke to (Shawn) who acknowledged that he sees my request on line and that they had a glitch in the system to try back again
the second time I called customer service and spoke to Maxime who took all the information including credit card and was unable to process the order , but the credit card company sent me a pre authorization notice . I asked to be transferred to a supervisor .
I spoke to customer service supervisor ( Lori ) and she had no clue what to do , only said that if the system did not accept the order to go some where else!!!
lousy customer service. the owners of this company should know what is happening .

Spend a lot of money with this company in December over a couple of orders and on my last order there was items missing from my order. I have emailed the company twice now and they have been ignorant and not responded to either message. I would like the company to make contact with me and the items sent out straight away. Disgusted with the level of customer service. Order BC48502607

I have been using benetint for years and I absolutely love it. Unfortunately benefit have decided to spend less on its packaging of late which means the bottle now leaks when you travel with it!! Usually it can get put in the makeup bag, in the handbag, suitcase or hold-all and no issues. Latest bottles leak every wear and have wrecked two of my cath kidston makeup bags worth over £40!! Also lost two thirds of the product due to the leak! Companies need to stop scrimping on quality!!! Furious, do not purchase this product or similar ones with benefit as the packaging will be the same. The product itself is also more watered down than its original from years ago.

Order number #BC47784800 like I've said in 4 different emails to the company! I placed an order on the 4th of December to have it delivered to a post office in scotland where I was working at the time but the job had finished early so off back home 400 miles away I went, went in an online chat with benefits told them what had happened and they said they'd amended my delivery and it would be going to be home address, 48 hours later I got an email to say it had been delivered to the post office in scotland, back in the online chat where no one wanted to help just kept leaving the chat, so I sent an email 3 days later no reply just a rate our customer service email! The cheek! Messaged them off Facebook I got a response 3 days later asking for my order number gave them that still nothing sent another email still nothing

I placed my order for the Magical Brow Stars Kit on November 28th (order #BC4750775) and it sat in processing nearly a week. When I sent an email inquiry last night, suddenly the funds were released and I'm left to assume my order has been cancelled with no response or explanation as to why.

I have no idea who's in charge of customer service at Benefit, but they don't deserve to be employed any longer if this is how they plan to represent the company.

BC46570740 That’s my order number
I ordered an eyebrow set on November 24 of 2018 today is December 5 and I still have not received it I am so tired of waiting for my order I don’t even want the make up anymore I think this is horrible service it does not take two weeks to pack and ship something I will never use benefits website again

I was looking forward to purchasing benefit products on Cyber Monday. No matter which credit card debit card I used but order would not process when trying to contact benefit they had no customer service available in the evening and when you try to send an email that states you cannot send more than 10 emails in one day which I had only tried to send one when you do finally get an email through to benefit they respond back with things that do not even make sense and they do not answer your questions it's almost as if their automated messages and no human being is actually reading them and replying unfortunately I'll have to stick with other beauty products because I cannot seem to get anyone at benefit to help resolve an issue.

No issue with products but very disappointed that the free offers never seem to work for me at check out. Had hoped to use as a stocking filler.

Emailed to point this out and told it’s because not valid - why on the offer page then!!!!!!

Benefit had some of the best service and fast shipping! The products arrived all in tact and well packaged. I reached out just to say thank you to them and they were so personable and outgoing. They encouraged me to try things out and if they didn't work out enough they would help me set up a return. Happy to say no return was necessary! It's awesome! Best cosmetics company I have ever dealt with hands down!

I unfortunately ended up with a broken travel mascara which I had purchased and not opened until I reached home. I emailed the CS team with a photo and they kindly offered me a full refund as well as two new products by way of compensation.

Thank you Benefit Team! :-) Love the products and speedy efficient service.

Love the quality and packaging of their products. I just wish they have more physical stores near my area (Portland).