Bennison Brown Mortgages Reviews 

111
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company and consistently express a strong willingness to recommend their expert services. Consumers frequently praise the dedicated staff for their exceptional helpfulness, high level of professionalism, and genuine care shown throughout the entire mortgage journey. People note that advisors always provide clear advice and consistent updates, successfully keeping the property purchasing journey completely stress-free, simple, and smooth. Clients deeply appreciate the prompt communication, remarkable flexibility, and invaluable expert guidance when navigating complex financial steps and acquiring their homes. Reviewers emphasize that no task feels too difficult for the team, leading to efficient and satisfying outcomes every single time.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional and professional support from... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, expertise, and dedication... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting a smooth, stress-free experience... See more

User experience

Reviewers highlight positive aspects of user experience, describing the mortgage journey as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andrew and his team have been excellent throughout the process of buying our first home and we could not recommend Bennison Brown more. We will definitely be using them for any future house purchases... See more

Rated 5 out of 5 stars

I can’t recommend Benison Brown enough! Throughout my house purchase journey, their incredible support made all the difference. Special thanks to Michael, Bobbie, and the entire team for their highest... See more

Rated 5 out of 5 stars

We have recently used Tom Dykes at Bennison Brown to remortgage and I could not recommend him more highly. The service we received from the initial phone call to completion has been excellent. Profess... See more

Rated 5 out of 5 stars

I don’t normally leave reviews, but when someone has done an exceptionally good job I think it’s worth recognising and Bennison Brown (and especially Alex) always go above and beyond for me. I have... See more


Company details

  1. Money & Insurance

Information provided by various external sources

We are a top London mortgage broker. Our mortgage advisers are dedicated to providing the best possible service while finding the best mortgage deals for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(111)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Longstanding Client

We have been clients of Bennison Brown for nearly 10 years. They have helped us through a number of different scenarios from buying to remortgaging and investment. They're a great team and hugely reliable. I cannot recommend them highly enough.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Mike and his team at BennisonBrown are Amazing!

Mike and his team at BennisonBrown were fantastic from start to finish.
They found me a mortgage that fitted me and continually checked the market to ensure I was getting the best deal along the way.
I am a first time buyer and had no clue what to do, they guided me through every step and directed me to things I needed to do and recommended various people and products to help me make life easier and more prepared.
I cannot recommend them highly enough I will use them for the rest of my mortgage life
Thank you to the amazing team at Bennisonbrown

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend for a first time buyer like me!

Chris, Bobby and Claire could not have been more helpful to me as a first time buyer. Chris provided clear advice on market availability and how to approach a down valuation by a potential lender, and Bobby and Claire helped me with random questions, helping iron out wrinkles and providing updates. The team could not have been more professional, friendly or approachable. I'm also grateful to Milan for setting out clear options for insurance too. I wouldn't hesitate to recommend - made the entire process smooth and seamless!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage broker

Shadab was friendly and flexible with arrangements. Along with being well informed, he was very quick to reply and keep us updated with what was going on throughout the process. Will be recommending him in the future to friends and family

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Unmatched customer service

We have used BB for a number of years and the quality of service has never changed from exceptional. With timely responses and going above and beyond to work to our timeline they have always been incredible. We continue to use them.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

An Exceptional Experience with Bennison Brown Outstanding Service from Bennison Brown A Smooth and Stress-Free Experience with Bennison Brown eStress-Free Mortgage Process with Bennison Brownxperi

My experience with the Bennison Brown agency was great. The experience was exceptional. My mortgage process went smoothly and efficiently, even with my busy work schedule. It was completely stress-free, with good, regular communication and consistent updates throughout the process -
Michelle Brock, made the mortgage process stress-free and was always provide updates. Thank you!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Bennison Brown Remortgage

I had a great experience with Bennison Brown during my remortgage. Their guidance and support made a real difference and they worked incredibly hard to make sure the whole process was straightforward and stress-free.

The team themselves are just as impressive as the service — knowledgeable and always happy to answer questions along the way. I’m absolutely delighted with the experience and wouldn’t hesitate to recommend Bennison Brown to anyone seeking clear, expert mortgage advice.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely the best!

I can’t recommend Benison Brown enough! Throughout my house purchase journey, their incredible support made all the difference. Special thanks to Michael, Bobbie, and the entire team for their highest professionalism and genuine care. They patiently answered all my questions and offered invaluable advice, even outside of office hours when I was stressed. They truly made the process smoother and were a reliable support throughout. I’m immensely grateful and will always choose them as my brokers. Thank you!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent services

Andrew and his team have been excellent throughout the process of buying our first home and we could not recommend Bennison Brown more. We will definitely be using them for any future house purchases as well as recommending to friends and family. The team helped us with our mortgage, life insurance and gave advice when required, no job was too small. Although it’s an overwhelming process, we felt calm and comfortable knowing that the team were taking care of things. Everything was clearly communicated and explained. Thank you so much!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful.

Very helpful service from Michelle who not only undersood my unique situation to get me a mortgage but aso proactively tracked the rates to get me lower rate than the original rate before conveyancing was completed.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Truly exceptional

‘Truly exceptional’ is the only way to describe the service I have received from Bennison Brown, in particular my mortgage advisor Keith.

As a first time buyer, Keith’s advice, patience and understanding have been invaluable during the buying process. I first reached out to Bennison Brown many years ago for some initial advice and in that time Keith has provided clarity on the mortgage process, made himself available for emails and calls at all times of day, sorted out countless AiP’s, helped with a few false-start processes, and finally, when the right property came along, he and the team got my application ready in no time, leading to a very speedy mortgage offer.

I honestly could not recommend Keith, and Bennison Brown, more. They are worth every penny and will absolutely be my mortgage advisors for life now!

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent services

Michelle was amazing! As first-time buyers, we did not have a clue on what to do, but she held our hands through the entire process. Her expertise, patience, and follow-ups made everything so smooth. We're really grateful for her help. My wife even joked that Michelle should've been our solicitor too 😃. I Highly recommend this company ! 👍

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service with Bennison Brown

We have recently used Tom Dykes at Bennison Brown to remortgage and I could not recommend him more highly. The service we received from the initial phone call to completion has been excellent. Professional, responsive and very knowledgeable, nothing was too much trouble. I have never known remortgaging to be this simple, easy and quick. We will definitely be using Tom again.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I don’t normally leave reviews, but when someone has done an exceptionally good job I think it’s worth recognising and Bennison Brown (and especially Alex) always go above and beyond for me. I have used them a number of times now and could not be happier with the service I get.

Thank you for making everything as soon as possible - I really couldn’t ask for a better service.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Bennison Brown

We were both very impressed from start to finish with our experience with Bennison Brown. Alex was friendly, thorough, was incredibly helpful throughout our whole process, and was a pleasure to work with. A big thank you to the whole Bennison Brown team for their help.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect First Time Buyers Service

We are first time buyers, so is normal we are worried about everything but mortgage advisor Shadab explained everything, was absolutely brilliant, very knowledgeable and friendly. Thanks to him we completed process application with smile on our faces.
We highly recommend this company.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good communication

Bennison Brown made my remortgage experience very smooth and straightforward. The advice I got was very helpful and informative and communications were prompt. Would highly recommend.

July 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look