The service in the Altrincham store was excellent! They were so patient and couldn’t have done more. Very pleased with my purchase, although it hasn’t been delivery yet the experience so far has b... See more
Company replied
Location
Switch locationUnit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB
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See what reviewers are saying
I was delighted with my experience buying from Benson for Beds. Everyone from store to delivery was helpful and friendly. My order was handled efficiently and I’m very pleased with the product. Woul... See more
From entering the store to leaving we were made to feel very welcome. The staff are very helpful and funny, we love bit of banter whilst shopping. The boys answered all our questions with professional... See more
Company replied
The guy in the showroom was excellent. He came over to help us, but didn't hang around. He was there when we needed him. Very helpful & friendly. The delivery guys were okay, but one of them was a... See more
Company details
About Bensons For Beds - Altrincham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, United Kingdom
- 1619282704
4.6
Excellent
335 reviews
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Great customer service
The staff greet you as soon as you walk in, which we find is rare these days. We have shopped at this store a few times now and we always walk out feeling happy with our purchases. The staff have always been fantastic helping with product choice and when going through payment options.
Great customer service, will be back again
August 30, 2025
Reply from Bensons For Beds - Altrincham
We appreciate you taking the time to share your positive experience. We're glad to hear that our team has consistently provided fantastic assistance with product selection and payment options. We look forward to your next visit in the future, Megan at Customer Care
Bed & Mattress
Helpful advice. Excellent king size bed and Benson's own brand pocket sprung mattress for a little more than £600 including delivery so I think that's good value for money. All gone to plan so far but the important bit remains - will delivery be on scheduled date?
August 23, 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that you found our advice helpful and are pleased with your new bed and mattress. We appreciate your feedback on the value. We hope you love your new order, Megan at Customer Care
Reply from Bensons For Beds - Altrincham
We're happy to hear that you found our service excellent and our advice helpful in choosing the best bed. Thank you for your positive feedback, Megan at Customer Care
Easy to talk to
Easy to talk to with lovely attitude to get what we needed without any pressure.
August 10, 2025
Reply from Bensons For Beds - Altrincham
Thank you for your kind words! We strive to provide a positive and pressure-free experience for all our customers. We're glad we were able to assist in getting what you needed. See you again soon, Megan at Customer Care
Reply from Bensons For Beds - Altrincham
Thank you for sharing your positive experience with us! We pride ourselves on providing helpful and professional service to all our customers. We appreciate your support, Megan at Customer Care
Sales man John was so helpful he was…
Sales man John was so helpful he was very patient with us because we keeper changing our minds on ordering he advised us well . He was very nice and friendly and we would ask for him again
August 7, 2025
Reply from Bensons For Beds - Altrincham
Thank you for your kind words! We're thrilled to hear that John went above and beyond to help you with your order. We'll be sure to pass on your compliments to him and hope to see you again soon, Megan at Customer Care
The company have a wide range of beds…
The company have a wide range of beds on display. I am impressed by the build-quality and the personal service.
July 30, 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
Thank you for your kind words! We strive to provide our customers with a diverse selection of high-quality beds and personalised service. We're delighted to hear that you were impressed with our offerings. It's customers like you that make our job so rewarding. See you again soon, Megan at Customer Care
I was able to look online at different…
I was able to look online at different mattresses. choose the firmness, very important to me ,pay for recycling of my old mattress.The mattress was delivered efficiently and put on my bed by two very cheerful ,pleasant and obliging men. even though I live on the first floor of an apartment block.It was in this world of indifferent service a good experience.
July 17, 2025
Reply from Bensons For Beds - Altrincham
Thank you for sharing your positive experience with our mattress selection and delivery process! We take great pride in providing excellent customer service, and we are thrilled to hear that our team members made your experience a pleasant one. We appreciate your business and hope you enjoy your new mattress, Megan at Customer Care
Thanks for Jonh really helpful
July 9, 2025
Reply from Bensons For Beds - Altrincham
Thank you so much for your kind words! We're glad to hear that John was able to provide you with great assistance. Our team works hard to ensure great service for all of our customers, Megan at Customer Care
Reply from Bensons For Beds - Altrincham
Thank you for the kind words! We're delighted to hear that you had a positive experience with our service and prices. Your satisfaction means everything to us, and we look forward to seeing you again soon. Megan at Customer Care😊🎉
Thank you to Becca at the altrincham…
Thank you to Becca at the altrincham store we managed to get the perfect frame and mattress she made sure it was the right mattress for us. There was no pushy sales like other places we tried and the quality and the customer service is exceptional compared to other stores. Amazing help from Becca x
July 3, 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
Thank you for your kind words! We're so glad Becca was able to provide you with exceptional customer service and help you find the perfect frame and mattress. We truly value your satisfaction and thank you for choosing us, Megan at Customer Care
staff are very friendly and helpful and…
staff are very friendly and helpful and deliverer drivers are also good
July 2, 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
Thank you for the positive feedback! We strive to provide excellent customer service and are thrilled to hear that our staff and delivery drivers have delivered a great experience for you. We appreciate your support! Megan at Customer Care✨🚚☺️
Excellent but not overpowering…
Excellent but not overpowering attention with Becca.
Fast and efficent delivery date.
Brilliant and polite delivery and placement of mattress.
Just what you expect but great when it happens.
Becca was a great ambassador for your company
June 16, 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We appreciate your positive feedback! It's great to know that you were pleased with the service and the efficient delivery. We're happy our team provided a brilliant experience and that everything met your expectations. Take care, Megan at Customer Care
Fantastic service
Fantastic service. No pressure sales, Good advice when showing the different bed and mattress options. A friendly and helpful team.
June 25, 2025
Reply from Bensons For Beds - Altrincham
We appreciate you sharing your experience! We're happy to hear that our team provided friendly, helpful advice without sales pressure as you explored our bed and mattress options. Take care, Megan at Customer Care
🌹Rose
I received very pleasant and helpful assistance from the store Manager Chris. He answered all my questions regarding the mattress that I had chosen. Service matters and I’m pleased to say I received it. Thank you.
June 12, 2025
Reply from Bensons For Beds - Altrincham
We appreciate you sharing your positive experience! We're happy to hear that you received helpful assistance and that all your questions were answered. Providing excellent service is important to us. Take care, Megan at Customer Care
Lovely experience
Lovely experience… Becca was friendly & knowledgeable, listened to what we needed and gave us the information to make an informed decision. No pushy sales patter and felt we could say no at any time.
June 15, 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We're happy to hear that you had a lovely experience Julie. It's great to know the provided information helped you make an informed decision without any pressure. Thanks for your feedback, Megan at Customer Care
It was good experience in terms of…
It was good experience in terms of environment and staff.Many options and deals in Mattress are available. , Chris supported and guided us in better way. Thank you.
June 1, 2025
Reply from Bensons For Beds - Altrincham
We're happy you found our environment and staff helpful! It's great to know you appreciated the mattress options and support. Thank you for your feedback Mukesh, Megan at Customer Care
Excellence and friendly service
We dealt with the manager of the store, Chris, who dealt with our issue in Very professional and friendly way and we reached an amicable solution
May 30, 2025
Unprompted review
Reply from Bensons For Beds - Altrincham
We're happy to hear that the issue was resolved professionally and to your satisfaction. We appreciate your positive feedback and are glad we could find a solution. Take care, Megan at Customer Care
Chris from the Altrincham store was…
Chris from the Altrincham store was really helpful in making us understand what mattress we should choose. We ended up buying via the online store but the store themselves deserve lots of credit.
May 28, 2025
Reply from Bensons For Beds - Altrincham
We're happy to hear that the Altrincham store provided such helpful guidance! It's great to know that the team's expertise assisted you in making an informed decision, even when purchasing online. Thank you for sharing your positive experience, Megan at Customer Care
Helpful and good choice
May 30, 2025
Reply from Bensons For Beds - Altrincham
We're happy you found it helpful and a good choice. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer care
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