Great service, both in the Benson for bed showroom informative emails and when the bed was delivered for two men delivering it polite, took their shoes off before entering the house and took the bed... See more
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Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more
Company replied
The whole process was excellent. Really good advice in store, kept well informed right up to the delivery and the delivery men were highly efficient. Could not recommend Bensons more.
Company replied
The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... See more
Company replied
Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.9
Excellent
480 reviews
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The help in making the purchase was…
The help in making the purchase was very good and the sales person was very friendly and supportive.
November 2, 2025
Reply from Bensons For Beds - Ashford
We're glad you enjoyed your experience! We appreciate your kind words about our team's support and friendliness during your purchase. Thanks for the feedback,
Megan at Customer Care
I am usually scared to enter bed shops…
I am usually scared to enter bed shops because of the hard sell and being pounced on, but i nervously entered the Ashford branch and had a completely different experience. Wendy was polite and welcoming but didnt put any pressure on me. She allowed me to look round and browse but when i asked for help and advice she was amazing and knowledgeable. Despite my kids constant changes of mind she was patient and helpful. The payment part was easy. The only negative would be that the £69 delivery charge was not very upfront. I didnt see any signage about this and only a delivery chage was mentioned, not how expensive it was. I would expect a delivery charge of £25-30 for something like this. Better still, i would be happy to collect from store to reduce this cost.
Overall, a very good experience despite my anxiety around bed shopping caused by previous experiences.
October 27, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
We're happy to hear that you had a positive experience in our Ashford branch. We appreciate your kind words regarding our team's service. We'll review how delivery charges are communicated to ensure clarity for our customers. Thank you for your feedback,
Megan
Customer Care Team
After being let down by another bed…
After being let down by another bed company ( they weren’t a “dream” to deal with). It’s been a great experience from first visiting the shop,( Wendy was very helpful). Great communication from the date the bed was purchased to the delivery. Professional service from the delivery guys, bed was assembled and very happy with the overall experience. Would recommend.
October 22, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
We appreciate you sharing your positive experience! We're happy to hear that your visit to our shop and the communication throughout the process were great. We're also glad the delivery and assembly met your expectations. Thank you for your recommendation,
Megan at Customer Care
Really helpful assistant
Really helpful assistant, didn't try to push my budget , listened to my needs and didn't push highest priced mattress,giving me time to test and think about the best item for me.
October 17, 2025
Reply from Bensons For Beds - Ashford
We're happy to hear that our assistant listened to your needs and helped you find the best item without exceeding your budget, giving you ample time to consider your options.
Thank you for your review – Lauryn at Customer Care 💜
The staff where great
October 12, 2025
Reply from Bensons For Beds - Ashford
We appreciate your positive feedback! It's wonderful to know our staff provided you with great service and support during your visit.
Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Ashford
We're happy to hear that you appreciated the multiple choices available. Thank you for your positive feedback; it means a lot to us. – Lauryn at Customer Care 💜
Tom was very helpful
October 7, 2025
Reply from Bensons For Beds - Ashford
We're glad to hear that we were helpful. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
No comment all good customer service .
September 29, 2025
Reply from Bensons For Beds - Ashford
Thank you for your positive feedback! We’re glad you received good customer service.
Best Wishes,
Megan
Bensons for Beds Customer Care
The sales advisor in store was…
The sales advisor in store was fantastic and learned our requirements, before speaking to us about the suitable options available.
October 5, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for your kind feedback! We're so pleased to hear that our sales advisor took the time to understand your needs and guide you through the best options.
We really appreciate your support and hope you love your new purchase!
Best regards,
Megan at Customer Care
Ashford team - 1st class service all round!
Right from the off, my experience of Bensons For Beds has been outstanding! John in the Ashford branch was so helpful. I'd been looking for a bed for my daughter for months but whilst purchasing a sofa bed I saw the perfect bed for her room. Ended up buying both! Delivery team were brilliant also, really friendly and efficient. They even took the heavy boxes upstairs to the spare room (I would never have managed those on my own!).
Well done Bensons! Your Ashford team are hands down the best and I won't go anywhere else in future!
October 5, 2025
Reply from Bensons For Beds - Ashford
Thank you so much for your wonderful feedback Nicola! We're delighted to hear John and the Ashford team provided such outstanding service, and that the delivery went smoothly. We truly appreciate your loyalty and look forward to seeing you again in the future!
Thank you,
Megan at Customer Care
The sales man was friendly heelpfull and not agresive way…
Akram The sales man was not pushy in any way he let us know he was there if we needed help and left us to browse.
He was polite and extremely helpfull.
The reason we purchased from Bensons Coventry was due to product price them being so helpful and no aggressive selling.
September 28, 2025
Reply from Bensons For Beds - Ashford
We're happy to hear that our team member was helpful and polite, providing assistance without being pushy. We appreciate you choosing us due to our pricing and helpful service.
Thank you,
Lauryn at Customer Care
Very professional and helpful
September 23, 2025
Reply from Bensons For Beds - Ashford
We appreciate your positive feedback and are glad we could help you.
Thank you,
Lauryn at Customer Care
Very good customer service
Very good customer service in store. He didn't try to sell me the most expensive mattress but listened to my needs and showed me what I asked for. Delivery was prompt within the 2 hour slot and was easy to track. I was given a call 45 minutes before arrival.
August 24, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
We're happy to hear that you had a positive experience in our store! It's great to know that our team member listened to your needs and that the delivery service met your expectations. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Ashford
We're happy to hear that you received good advice and a quick delivery. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
I could not fault them and when I had…
I could not fault them and when I had to make changes Tom was very helpful
September 13, 2025
Reply from Bensons For Beds - Ashford
We're happy to hear that you had a positive experience and that our assistance with your changes was helpful. Thank you for your feedback.
Best Wishes,
Megan at Customer Care
couldn't have ben more helpful
couldn't have ben more helpful, very pleasant well trained staff. Makes a change to have proper customer service these days !
September 14, 2025
Reply from Bensons For Beds - Ashford
We strive to provide exceptional customer service and we are thrilled to hear that you had a pleasant experience with our well-trained staff. Thank you for sharing your positive feedback!
Excellent customer experience
My experience purchasing this mattress from bensons from start to finish was faultless throughout. The team in store delivered a great customer experience, knowledgeable, happy to listen, help and advise my son with choosing a mattress that suited his needs and showed great skill at engaging with him and providing options (not always easy with a 16 y/o who already knows everything anyway…). Great communications after purchase from delivery team and delivered with ease. Very happy that we chose Bensons.
August 25, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
We're happy to hear that your experience purchasing a mattress was faultless. It's great to know that our team delivered excellent customer service and helped your son find a suitable mattress. We appreciate your feedback regarding our communications and delivery.
Take care,
Megan at Customer Care
Better to buy in store!
Knowledgeable sales assistant, who showed us several options that helped us finalise our choice. It's nice to go in a showroom as see and touch the products rather than buying online
September 3, 2025
Reply from Bensons For Beds - Ashford
We appreciate you sharing your showroom experience. We're happy to hear that our sales assistant's knowledge and the ability to see our products helped you make your choice.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Ashford
We appreciate your positive feedback and are glad that we could be of assistance to you with our services.
Thank you,
Megan at Customer Care
Worse experience with delivery…
Worse experience with delivery services, I paid for delivery and fitting, my cupboard, fitted in wrong place didn’t explain properly at first, no common sense.
August 22, 2025
Reply from Bensons For Beds - Ashford
We regret that the delivery and fitting were not satisfactory. We appreciate your feedback and will investigate how to improve our service.
Thank you,
Megan at Customer Care
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