Staff very welcoming and ready to help with our purchase. We knew mainly what we were looking for and given all the options. Tom particularly knowledgeable in our local store . All prices given with n... See more
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Compared to other websites delivery is very slow. Next day delivery on some websites, 2 weeks on Bensons and I've order a Bensons own product! Went to Ashford store to test out mattress and buy one,... See more
Company replied
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more
Company replied
The buying process was great. Unlike online sellers, I could actually tried out all various type of beds before placing ordered. The salesman was attentive and not pushy at all. His knowledge regardi... See more
Company replied
Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.9
Excellent
502 reviews
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A pleasure to shop for a mattress
Staff very welcoming and ready to help with our purchase. We knew mainly what we were looking for and given all the options. Tom particularly knowledgeable in our local store . All prices given with no hidden surprises. A pleasant shopping experience
October 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Showed knowledge , politeness, listened without interrupting, whilst obviously paying attention. And giving options on delivery, payment choices. Over all well manner staff.
October 2, 2026
Reply from Bensons For Beds - Ashford
Thank you for your wonderful review! 😊 We're delighted to hear that our team provided a knowledgeable, polite, and attentive service, taking the time to listen and understand your needs without any pressure. It's great to know that the delivery and payment options helped you find the best solution for you. We truly appreciate your kind comments about our staff, and we're pleased that your experience was such a positive one. Thank you for choosing us,
Megan | Customer Care Specialist
Kaylee was very welcoming
Kaylee was very welcoming , not pushy. was available for any questions and was a pleasure to do business with
October 2, 2026
Reply from Bensons For Beds - Ashford
Thank you for your kind words Kevin! We're thrilled to hear that Kaylee made your experience enjoyable and informative. Our team is dedicated to providing excellent service, and we appreciate your feedback. We look forward to serving you again,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Ashford
Thank you for your fantastic review! We're thrilled to hear that you found our advice, support, delivery, and product to be excellent. Your satisfaction is our top priority, and we look forward to serving you again soon!
Great service
Great service! Highly recommended! Good quality and professional support! Friendly team!
October 2, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for your wonderful review! We're thrilled to hear you enjoyed our service and found our team friendly and professional. Your recommendation means a lot to us. We look forward to serving you again soon!
The guys in store were great at guiding…
The guys in store were great at guiding me round the shop and were brilliant at advising me on all the products so I could make an informed choice on what to buy. In addition no problems with the delivery.
September 18, 2026
Reply from Bensons For Beds - Ashford
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with great guidance and advice. It's fantastic to know that your delivery went smoothly as well. We appreciate your support and look forward to serving you again soon!
Slow delivery
Compared to other websites delivery is very slow.
Next day delivery on some websites, 2 weeks on Bensons and I've order a Bensons own product!
Went to Ashford store to test out mattress and buy one, but REALLY poor availability of mattresses. You would think they would have stock of their own product.
September 20, 2026
Reply from Bensons For Beds - Ashford
Hello Peter,
We're sorry to hear that you were disappointed with the delivery timeframe and the mattress availability in store. We understand that when ordering one of our own products, you would expect both quicker delivery and a wider range available to view before making your purchase.
While some items may be available for next-day delivery, many of our mattresses are made to order or sourced from specific distribution centres, which can result in longer lead times. We appreciate that this may not have met your expectations.
Your comments are important to us and will be shared with the relevant teams as we continually review our product displays and customer experience.
Thank you again for taking the time to share your thoughts,
Megan | Customer Care Specialist
Excellent Service
Always purchase our beds from Bensons for Beds, Ashford, Kent. Great choice, excellent quality and good sale offers. Professional and friendly staff. I definitely recommend Bensons for Beds.
September 15, 2026
Reply from Bensons For Beds - Ashford
Thank you for your wonderful review! We're thrilled to hear that you consistently choose Bensons for Beds in Ashford. Our team works hard to provide quality products and excellent service, and your recommendation means a lot to us. We look forward to serving you again!
Excellent delivery straight to the room…
Excellent delivery straight to the room of my choice. Delivery team friendly, courteous and professional. Thanks for a good service.
September 11, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for your wonderful feedback! We're thrilled to hear that our delivery team provided you with excellent service. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon!
I love my new bed
I love my new bed, it is so comfortable.
I wake up without a bad back, brilliant.
The delivery drivers put the bed together and took away all the packaging, couldn't have been more helpful! Five stars without a shadow of dought!
August 31, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you're loving your new, comfortable bed and waking up without a bad back! It's wonderful that our delivery team was so helpful with assembly and packaging removal.
Team Bensons
Tom the salesman was excellent
Tom the salesman was excellent. He was helpful without being intrusive while we were looking around at the beds.
Yesterday we had delivery, and the guys who put everything together were equally amazing!
August 20, 2026
Reply from Bensons For Beds - Ashford
Thank you for your wonderful feedback! We're thrilled to hear that Tom and our delivery team provided you with excellent service. Your satisfaction is our top priority, and we appreciate your support. Enjoy your new bed!
Our salesman was so helpful from the…
Our salesman was so helpful from the moment we arrived, not pushy at all, left us to make decisions but was there with any assistance when needed. Huge selection and brilliant price range. We left very happy and purchased 2 beds!
September 2, 2026
Reply from Bensons For Beds - Ashford
Thank you for your wonderful review! We're thrilled to hear that our salesman provided the perfect balance of support and freedom. It's great to know you found what you were looking for in our selection. Enjoy your new beds, and we look forward to welcoming you back!
From the first time I walked into the…
From the first time I walked into the shop, I was made to feel a valued as a customer. Customer service was really great no matter what I asked, it was answered and explained to me a great service.
August 31, 2026
Reply from Bensons For Beds - Ashford
Hi Vivien,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you felt valued from the moment you walked into the store. Providing excellent customer service is our top priority, so it's fantastic to know that all of your questions were answered clearly and that our team took the time to explain everything thoroughly.
We really appreciate your kind words and are pleased that we could make your experience such a positive one. Thank you for choosing us, and we hope to see you again in the future,
Megan | Customer Care Specialist⭐
Our sales rep was very knowledgeable…
Our sales rep was very knowledgeable and enthusiastic. The only slight problem was having to wait nearly 2 weeks for delivery.
August 25, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Hi Mrs Flower,
Thank you for your review! 😊 We're delighted to hear your sales representative was knowledgeable and enthusiastic, helping you find the right choice with confidence. We're sorry the delivery wait was a little longer than expected, but we hope your new purchase proves well worth it. Thank you for choosing us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Ashford
Thank you for your kind words! We're thrilled to hear that our team made your experience enjoyable. We strive to provide friendly and helpful service to all our customers. We look forward to welcoming you back soon!
Perfect
Perfect customer care in store. Delivery men were lovely, friendly and polite. All the packaging was taken away. Perfect service and a wonderful new bed!
Very happy indeed.
August 28, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for your wonderful review! We're thrilled to hear you had a great experience with our customer care and delivery team. It's fantastic that you're enjoying your new bed. We appreciate your support and look forward to serving you again!
Helpful & knowledgeable staff member…john
Helpful & knowledgeable staff member made to feel important great customer experience
August 24, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear that our staff member was helpful and knowledgeable, and that you felt important. Thank you for sharing your great customer experience with us!
Team Bensons
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