The whole process was excellent. Really good advice in store, kept well informed right up to the delivery and the delivery men were highly efficient. Could not recommend Bensons more.
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Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more
Company replied
The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... See more
Company replied
Lots of non-instrusive help in store. Explanations very clear Delivery on time and all went to plan Only slight criticism was that the new mattress plastic protective cover was wet and muddy on... See more
Company replied
Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.9
Excellent
474 reviews
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Brilliant customer service
Brilliant customer service. Nice range of beds and good prices.
August 20, 2026
The whole process was excellent
The whole process was excellent. Really good advice in store, kept well informed right up to the delivery and the delivery men were highly efficient. Could not recommend Bensons more.
August 17, 2026
Fantastic service
Fantastic service, lots of options easy to navigate happy to go above and beyond. Highly recommend will be back for a new mattress soon
August 14, 2026
Mattress
Wendy was very helpful and knowledgable all went well with delivery and date expected .
August 7, 2026
Great team
Great team. at ashford kent Wendy absolutely brilliant and a great fitting team can't praise them highly enough thankyou
August 14, 2026
Unprompted review
Great selection of beds and mattresses
Great selection of beds and mattresses. Efficient and friendly staff
August 12, 2026
I had a lovely customer experience I…
I had a lovely customer experience I got to try out different mattresses and looked at many beds when I found the one I wanted I knew I would have to get it my overall experience was very welcoming and good.
August 1, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good price service well done will…
Good price service well done will definitely recommend
August 5, 2026
Reply from Bensons For Beds - Ashford
We're so glad you appreciated our service and pricing! We truly value your recommendation.
Team Bensons
Reply from Bensons For Beds - Ashford
We're so glad you found our advice both useful and easy to understand. We appreciate your positive feedback!
Team Bensons
Excellent staff
Excellent staff. We were attended to by Tom who explained all that we needed to know and was so patient to answer all our questions
July 17, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear that our staff provided excellent service. It's wonderful that our team member explained everything clearly and patiently answered all your questions. Thank you for your kind feedback!
Team Bensons
James and Kay kept me informed of the…
James and Kay kept me informed of the delivery with an estimate eta. Both polite and friendly and removed their footwear before coming in. Quick, efficient delivery.
July 29, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear that you were kept informed about your delivery and that our team was polite and friendly. It's wonderful that they removed their footwear and provided a quick, efficient service.
Team Bensons
Reply from Bensons For Beds - Ashford
We're so pleased to hear you were happy with the excellent quality and found our staff genuinely knowledgeable. Thank you for your kind words!
Team Bensons
Great customer service and great care…
Great customer service and great care when delivering the bed to my home! Very friendly and inviting staff in the shop too.
July 16, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear that you received great customer service and careful delivery of your bed. It's wonderful that our shop staff were friendly and inviting too! Thank you for your kind words.
Team Bensons
Fabulous Customer Service
Fantastic products at a decent price. Going instore (Ashford) Kaylee was super helpful and non-pressured and helped us with our purchase. Absolutely terrific and spent considerable time running through the options. Bought a single duvet base single mattress on bedside cabinet which were delivered on time professionally and without fuss clearing away all rubbish so recommended to all.
July 20, 2026
Reply from Bensons For Beds - Ashford
Hi Paul,
Thank you for your fantastic review! We're delighted to hear you found our products great value and received such excellent service from Kaylee at our Ashford store.
We're also pleased your delivery went smoothly and that the team took care of everything, including removing the packaging. Thank you for your recommendation and support! 😊
Sleep well,
Bensons for Beds
Reply from Bensons For Beds - Ashford
Thank you for your feedback! We're delighted to hear that you received good service and delivery. Providing a smooth and enjoyable experience from purchase to delivery is what we strive for, and we're pleased we met your expectations. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase! 😊
Great customer service
Great customer service. Always in the loop with what was going on and happy to make changes to delivery dates.
July 20, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you experienced great customer service. It's wonderful that you were always kept informed and that we could accommodate changes to your delivery dates. Thank you for your kind feedback!
Thank you for your review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Ashford
We are so happy to hear you're getting the best night's sleep now! Thank you for your fantastic feedback.
Team Bensons
Excellent service from store to…
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning.
Very pleased with our new bed and full size storage underneath. Very smooth operation to raise and lower the bed with remote control and also Manuel buttons on the side.
The store staff at Ashford were extremely helpful the day we ordered and would highly recommend this company. We’re very happy customers!
July 12, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear about your excellent experience, from the helpful staff in our store to the smooth delivery and installation of your new bed. It's wonderful that our team provided such great service, even on a hot morning!
Fabulous experience 😁
Fabulous experience 😁
Very helpful knowledgable staff
Delivery was on time n very helpful and friendly
Thank you so much
July 10, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you had a fabulous experience! It's wonderful that our staff were helpful and knowledgeable, and that your delivery was on time, helpful, and friendly. Thank you so much for your kind words!
Communication was good knew about…
Communication was good knew about delivery times
Fast and efficient
July 10, 2026
Reply from Bensons For Beds - Ashford
We're so pleased you found our communication good regarding delivery times and that our service was fast and efficient. Thank you for your kind feedback!
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