Staff very welcoming and ready to help with our purchase. We knew mainly what we were looking for and given all the options. Tom particularly knowledgeable in our local store . All prices given with n... See more
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Compared to other websites delivery is very slow. Next day delivery on some websites, 2 weeks on Bensons and I've order a Bensons own product! Went to Ashford store to test out mattress and buy one,... See more
Company replied
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more
Company replied
The buying process was great. Unlike online sellers, I could actually tried out all various type of beds before placing ordered. The salesman was attentive and not pushy at all. His knowledge regardi... See more
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Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.9
Excellent
502 reviews
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Great customer service
Great customer service. Always in the loop with what was going on and happy to make changes to delivery dates.
July 20, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you experienced great customer service. It's wonderful that you were always kept informed and that we could accommodate changes to your delivery dates. Thank you for your kind feedback!
Thank you for your review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Ashford
We are so happy to hear you're getting the best night's sleep now! Thank you for your fantastic feedback.
Team Bensons
Excellent service from store to…
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning.
Very pleased with our new bed and full size storage underneath. Very smooth operation to raise and lower the bed with remote control and also Manuel buttons on the side.
The store staff at Ashford were extremely helpful the day we ordered and would highly recommend this company. We’re very happy customers!
July 12, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear about your excellent experience, from the helpful staff in our store to the smooth delivery and installation of your new bed. It's wonderful that our team provided such great service, even on a hot morning!
Fabulous experience 😁
Fabulous experience 😁
Very helpful knowledgable staff
Delivery was on time n very helpful and friendly
Thank you so much
July 10, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear you had a fabulous experience! It's wonderful that our staff were helpful and knowledgeable, and that your delivery was on time, helpful, and friendly. Thank you so much for your kind words!
Communication was good knew about…
Communication was good knew about delivery times
Fast and efficient
July 10, 2026
Reply from Bensons For Beds - Ashford
We're so pleased you found our communication good regarding delivery times and that our service was fast and efficient. Thank you for your kind feedback!
Tom at Bensons for Beds Ashford was amazing!
Tom at Bensons for Beds Ashford was absolutely incredible at helping us from start to finish of our bed buying experience. We had a bit of a rough journey as we ordered a larger bed in the hope of being in our new house, when the sale fell through Tom was so understanding and helpful. We then finally got our new bed delivered to our existing house and it was too big to get up the stairs! So we went back to Tom who was brilliant and sorted us out with a smaller option of bed, added some extra pillows and we still received a refund! Couldn't fault him, he was amazing. The bed itself is stunning and just what we wanted, we have a tv bed and the surround sound system is second to none, my husband is very fussy when it comes to a decent sound system and he is very impressed!
Thank you Tom and thank you Bensons for Beds for being brilliant!!
May 11, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We are absolutely thrilled to hear about your incredible experience! It sounds like you had quite a journey, and we're so pleased that our team was able to provide such understanding and helpful service every step of the way. It's wonderful to know you're enjoying your stunning new bed and its impressive sound system. Thank you for sharing your fantastic feedback!
Helpful and knowledgeable
Friendly staff. Knowledgeable and friendly but not pushy. Good selection of beds and mattresses to look at in store.
July 7, 2026
Reply from Bensons For Beds - Ashford
We're so pleased you found our team friendly and knowledgeable without being pushy. It's wonderful to hear you appreciated the good selection of beds and mattresses in-store. Thank you for your kind feedback!
Wendy was fabulous
Wendy was fabulous. She was very knowledgeable and personable. She is a real credit to the store!
June 21, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're so pleased our team provided a knowledgeable and personable experience. Thank you for your kind feedback!
Team Bensons
Really nice people in-store when went…
Really nice people in-store when went in to look at beds and really easy to order online would highly recommend and will be buying again in future
June 20, 2026
Reply from Bensons For Beds - Ashford
We're so pleased you found our in-store team helpful and ordering online easy. We appreciate your recommendation and look forward to your next purchase!
Team Bensons
Great variety of beds & mattresses to…
Great variety of beds & mattresses to try out and excellent / no pressure service. Post sales communication and delivery was first class!
June 8, 2026
Reply from Bensons For Beds - Ashford
We're so pleased you enjoyed our variety and no-pressure service. We appreciate your kind words about our first-class post-sales communication and delivery!
Team Bensons
Excellent friendly service
Excellent friendly service. Grest staff in shop. Good updates on the statys of my order and excellent delivery service. Very good range of brands and choice.
May 22, 2026
Reply from Bensons For Beds - Ashford
We're so pleased you received excellent, friendly service from our staff and enjoyed our range of brands. We appreciate your kind words about our delivery service.
Team Bensons
1st class delivery experience received
June 5, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We appreciate your kind words. We are glad you enjoyed your delivery. Thank you for your feedback.
Team Bensons
Reply from Bensons For Beds - Ashford
We're so glad you enjoyed your experience with us. Thank you for the wonderful feedback!
Team Bensons
The whole experience from the time we…
The whole experience from the time we walked into the store to when the bed was delivered and installed was excellent
May 31, 2026
Reply from Bensons For Beds - Ashford
We're so pleased to hear your entire experience, from store visit to delivery and installation, was excellent. Thank you!
Team Bensons
So Helpful & not pushy.
The lovely lady called Wendy was so helpful & informative about what I wanted, very Happy with whole experience of buying a new bed. Thank you.
May 27, 2026
Reply from Bensons For Beds - Ashford
We're so pleased you had a very happy experience finding your new bed. We appreciate your kind words about our team member's helpfulness and knowledge.
Team Bensons
10/10 from the moment we stepped in
Kaylee and her team were outstanding. Very accommodating and trusting. Recommended
May 28, 2026
Reply from Bensons For Beds - Ashford
We're so pleased our team was outstanding, accommodating, and trusting. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Ashford
We're glad our team understood your needs. Thank you for your kind feedback!
Team Bensons
Sales & delivery team were both great
Really good advice and guidance.
Costs are always a consideration but we were given very good options in store
May 25, 2026
Reply from Bensons For Beds - Ashford
We're so glad our team provided excellent advice and options. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Ashford
We're so glad you received a friendly welcome! Thank you for your positive feedback.
Team Bensons
The nicest staff in the Ashford store
The nicest staff in the Ashford store, Wendy in particular couldn't have been more helpful. She patiently showed me all the sofa beds in the store without even a hint of being irritated or too much trouble. The store didn't have the type of sofa bed I was interested in but I did buy an adjustamatic bed because I felt I could trust Wendy to give me the best advice. Thank you Wendy
March 19, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're so pleased to hear about your positive experience at our store. It's wonderful that our team member provided such patient and helpful assistance, guiding you to find the perfect bed. We appreciate you sharing your kind words.
Team Bensons
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