The whole process was excellent. Really good advice in store, kept well informed right up to the delivery and the delivery men were highly efficient. Could not recommend Bensons more.
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See what reviewers are saying
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more
Company replied
The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... See more
Company replied
Lots of non-instrusive help in store. Explanations very clear Delivery on time and all went to plan Only slight criticism was that the new mattress plastic protective cover was wet and muddy on... See more
Company replied
Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.9
Excellent
475 reviews
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From the moment i walked into the store…
From the moment i walked into the store i felt something different . the sales rep (Claire / Lauren ) can't really recollect her name pardon me was professional, helpful and very nice. She also gave me a lot of discount too. The delivery was seamless as well and they offer interest free installment payment
April 8, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for the lovely feedback! 😊 We’re so glad you felt that difference from the moment you walked in. It’s great to hear delivery was seamless too—and that our interest‑free options helped. Enjoy your new bed,
Megan | Customer Care Specialist
Good customer service
Good customer service. I was greeted on entering the shop and Wendy gave excellent service, very helpful and informative.
April 22, 2026
Reply from Bensons For Beds - Ashford
Thank you! We’re glad you felt welcomed on arrival and that Wendy provided excellent, helpful, and informative service. We really appreciate your kind feedback,
Megan | Customer Care Specialist💜
The buying process was great
The buying process was great. Unlike online sellers, I could actually tried out all various type of beds before placing ordered. The salesman was attentive and not pushy at all. His knowledge regarding products and customers needs washing great.
The delivery team were great. I forgot their names otherwise would mention them here. They took off their shoes without asking handled the whole process with care
March 31, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for taking the time to share your experience. We’re pleased to hear that you valued being able to try the beds in store, and that our salesman provided attentive, knowledgeable support without any pressure. It’s also great to know the delivery team were polite, respectful, and handled everything with care — we’ll be sure to pass your comments on.
Thank you for your positive review – Lauryn at Customer Care 💜
Wendy was a very efficient in her…
Wendy was a very efficient in her sales techniques very happy with my purchase. Keep up the good work wendy
April 17, 2026
Reply from Bensons For Beds - Ashford
Thank you for your lovely feedback! We’re so pleased to hear Wendy looked after you so well and that you’re very happy with your purchase — we’ll be sure to pass on your kind words to her. She’ll love hearing this!
Thank you for your positive review - Lauryn at Customer Care 💜
From the moment we stepped into Bensons…
From the moment we stepped into Bensons for Beds until the moment our bed was delivered we were delighted with all aspects of the transaction. Shop staff and delivery staff were all equally friendly and efficient.
April 11, 2026
Reply from Bensons For Beds - Ashford
Really appreciate your review! It’s great to hear both our shop and delivery teams were friendly and efficient, making the whole process a delight.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist💜
Great experience overall
The support from Wendy was great. The whole experience was straightforward and quick but still very detailed and informative. We felt that there was excellent service and options were plenty and suitable for our requirements.
April 11, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're happy to hear that you found the service excellent, quick, detailed, and informative! It's great to know the options suited your needs and that the experience was straightforward. Thank you for your feedback.
Team Bensons
Was greeted when went into shop
Was greeted when went into shop, and we told tom we were only looking, so he left us to look.
Then about 20 minutes later he came and found us to make sure we were still ok.
Then he sorted out our purchase very professional.
April 12, 2026
Reply from Bensons For Beds - Ashford
Thank you for your lovely feedback! We’re so pleased Tom gave you space to browse, checked in at the right time, and then took care of your purchase so professionally. We really appreciate you choosing us,
Megan | Customer Care Specialist!💜
Excellent Service and Smooth Buying Experience
I recently purchased a bed frame, mattress, and sofa bed, and had a great experience throughout the process. Kaylee was incredibly helpful and knowledgeable, taking the time to answer all my questions and guide me through the options to find what suited my needs best. Her friendly and professional approach made the whole experience smooth and enjoyable.
I’m really looking forward to my purchases arriving and seeing everything come together. Based on the service I received, I would definitely recommend shopping here!
April 4, 2026
Reply from Bensons For Beds - Ashford
Sammy,
We appreciate you sharing your positive shopping experience! It's great to hear that you found our team member helpful and knowledgeable while selecting your new bed frame, mattress, and sofa bed. We're glad their friendly and professional approach made the process smooth for you. We hope you enjoy your new purchases!
- Jessica
Team Bensons
Amazing customer service at the Ashford Kent store
We received amazing customer service from Tom at the Ashford Kent store. Expert advice shared in a friendly way, it made our decision making so much easier, and fun! We're really chuffed with the new bed, safely delivered today. Thanks for the great service!
March 22, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for such a fantastic review! 😊 We’re thrilled to hear Tom at our Ashford Kent store made your experience so enjoyable—expert advice delivered in a friendly (and fun!) way is exactly what we aim for. We’re delighted you’re chuffed with your new bed and that delivery went smoothly. Thanks again for choosing us, and enjoy many comfy nights ahead,
Megan | Customer Care Specialist✨
Wendy at Ashford was really helpful in…
Wendy at Ashford was really helpful in finding the best bed for me and therefore saving me huge amounts of time and getting the right product for me. Excellent service 👍
April 3, 2026
Reply from Bensons For Beds - Ashford
Thank you! Wendy will be delighted — we’re so glad she helped you find the perfect bed and saved you time 😊
Thanks again for your support — we truly appreciate it!
- Megan | Customer Care Specialist💜
Tom was very nice friendly told me…
Tom was very nice friendly told me everything about the bed how it works and the delivery what was going to happen and that I would get a text message and a phone call also about the extra care that I took out and how that works.
April 4, 2026
Unprompted review
Reply from Bensons For Beds - Ashford
We're so glad that you found the information about the bed, delivery process, and extra care plan helpful and that you had a friendly experience. Thanks for your positive feedback!
Good customer service
April 2, 2026
Reply from Bensons For Beds - Ashford
Thank you! 😊 We’re really pleased to hear you had good customer service. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
Knowledgeable salesman
Knowledgeable salesman. Was not pushy. Once we decided, he tried finding us all eligible discount. 0% really helpful. The delivery date booking was easy. The delivery guys were efficient, polite and courteous. They were careful and clean.
April 3, 2026
Reply from Bensons For Beds - Ashford
Thank you for your great feedback! 😊 We’re delighted to hear the salesperson was knowledgeable, not pushy, and helped find all the discounts—including the 0% finance. It’s also great to know delivery booking was easy and that the delivery team were efficient, polite, and respectful. We really appreciate you sharing your experience,
Megan | Customer Care Specialist🛌
Large showroom with a wide range and…
Large showroom with a wide range and helpful sales staff.
Delivery was on time
March 30, 2026
Reply from Bensons For Beds - Ashford
Thank you for your feedback! 😊 We’re glad to hear you found the showroom spacious with a wide range to choose from, and that our sales staff were helpful. It’s great to know delivery was on time too. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Ashford
Thank you for your feedback! We’re delighted to hear you’re satisfied and that our enthusiastic salesperson made your experience a positive one 😊
Your satisfaction means the world to us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Ashford
Thank you! 😊 We’re delighted to hear you had another excellent experience. Your continued support really means a lot to us! ⭐
- Megan | Customer Care Specialist ✨
Great service.
Kay Lee was extremely helpful and very friendly. She made it all an enjoyable shopping experience. She was both polite and knowledgable about products. This is the third time we have shopped at Bensons and we would definitely come back.
March 31, 2026
Reply from Bensons For Beds - Ashford
Thanks so much for the lovely feedback! 😊 We’re thrilled to hear Kay Lee made your shopping experience enjoyable—she’ll be over the moon to read this. Third visit and counting… we can’t wait to welcome you back to Bensons again soon,
Megan | Customer Care Specialist✨
A great experience
It was like the old days when you went to purchase an item and the sales team took their time with you, caring. sharing their experience and giving you time to consider your options, to the point of delivery where the team kept up to date with their progress.
All in all a great experience, would highly recommend Bensons for Beds.
March 25, 2026
Reply from Bensons For Beds - Ashford
Thank you for such a wonderful review Mrs Buckles! 😊 We’re delighted to hear you enjoyed that “old‑school” level of care, with time, experience, and clear communication all the way through to delivery. Your recommendation means a lot to us — enjoy your new bed,
Megan | Customer Care Specialist✨
Great service
Friendly knowledgeable staff willing to answer questions and made to feel a valued customer.
March 6, 2026
Reply from Bensons For Beds - Ashford
Thank you for the lovely feedback! 😊 Great to hear our team were friendly, knowledgeable, and happy to answer all your questions. We’re delighted you felt like a valued customer — that’s exactly what we aim for,
Megan | Customer Care Specialist✨
Tom at the Ashford branch was Brilliant was so very…
Coming the Ashford branch was so very helpful and knowledgeable...he took me through being confused to being able to make a decision...very good indeed
March 22, 2026
Reply from Bensons For Beds - Ashford
Thank you! Wonderful to hear the team at our Ashford branch were so helpful and knowledgeable. Glad they helped turn confusion into a confident decision — really appreciated!
- Megan at Customer Care💜
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