Great service, both in the Benson for bed showroom informative emails and when the bed was delivered for two men delivering it polite, took their shoes off before entering the house and took the bed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from store to delivery, they couldn’t have been more helpful when installing our new electric ottoman divan on an extremely hot morning. Very pleased with our new bed and full siz... See more
Company replied
The whole process was excellent. Really good advice in store, kept well informed right up to the delivery and the delivery men were highly efficient. Could not recommend Bensons more.
Company replied
The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... See more
Company replied
Company details
About Bensons For Beds - Ashford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, United Kingdom
- 1233646246
4.9
Excellent
480 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff at Bensons Ashford Kent…
The staff at Bensons Ashford Kent listened carefully to my special requirements and were able to quickly show me suitable bedframe/mattress for my wife (now in hospital). She was able to approve the new bed from illustrations supplied by Bensons and also had very useful briefing by phone by staff.
Bensons have been most helpful in arranging rapid dismantling of old Edwardian bed (which has been done very satisfactorily).
May 16, 2025
Reply from Bensons For Beds - Ashford
Thank you for your kind words! We are thrilled to hear that our team at Bensons Ashford Kent was able to meet your specific needs and provide you with a suitable bedframe and mattress for your wife. We hope she enjoys her new bed and we are always happy to assist with any special requests. Thank you for choosing Bensons and we wish your wife a speedy recovery.
Reply from Bensons For Beds - Ashford
Thank you so much for your kind words, we are so happy to hear that Tom provided you with excellent service. We strive to have knowledgeable, friendly and helpful staff to ensure a positive experience for all of our customers. We appreciate your feedback and look forward to assisting you again in the future.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff - would highly recommend - thank you
May 8, 2025
Reply from Bensons For Beds - Ashford
Thank you so much for the kind words! Our team takes pride in their knowledge and their commitment to providing helpful service. We really appreciate your recommendation.
Jon was very helpful and we were gently…
Jon was very helpful and we were gently guided and made our decision he was very professional
May 4, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for the kind words, Jon is an expert at providing top-notch guidance and professionalism to our customers. We are glad to hear that he was able to assist you in making the best decision for your needs.
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Ashford
We are so glad to hear that our service was helpful and provided you with a great experience. Thank you for choosing us and for taking the time to leave a review! We look forward to continuing to exceed your expectations.
Sleep well, Team Bensons💜
frendly staff
frendly staff , helped me and my partner choose a good bed and mattress within our budget helped us through every step of the way , we were very impressed with the amout of choice we could have and variety of colours as well , high reccommend to anyone who is after a new bed
April 30, 2025
Reply from Bensons For Beds - Ashford
Thank you for the kind words! We are happy to hear that our staff was helpful in finding the perfect bed and mattress for you and your partner. Our goal is to provide a wide variety of options at affordable prices. We appreciate your recommendation and look forward to seeing you again in the future.
Sleep well, Team Bensons💜
So impressed with the service at…
So impressed with the service at Bensons. Very helpful and rjeee was no pressure to buy. Definitely recommend
May 1, 2025
Reply from Bensons For Beds - Ashford
Thank you for your kind words! We strive to provide exceptional service and are delighted to hear that you had a positive experience at Bensons. We appreciate your recommendation and look forward to assisting you again in the future.
Sleep well, Team Bensons💜
Thanks Kaylee
I really appreciate the time and efforts of Kaylee (sales person) at Benson for Beds at ashford. She was very kind and listened to our problems very patiently. Thanks Kaylee
April 21, 2025
Reply from Bensons For Beds - Ashford
Thank you so much for your kind words! We are delighted to hear that Kaylee provided you with great service and listened to your needs. We value our customers and strive to go above and beyond to ensure your satisfaction. Thank you for choosing Benson for Beds at Ashford!
Sleep well, Team Bensons💜
Excellent knowledge staff
Excellent knowledge staff, not to pushy gave us time and information to make up our mind
April 25, 2025
Reply from Bensons For Beds - Ashford
Thank you for taking the time to leave us a positive review! We're glad our staff provided you with excellent service and gave you the space you needed to make an informed decision. We appreciate you!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Ashford
Thank you for your kind words! We strive to provide fantastic service to all of our customers and we are glad to hear we succeeded with you. We appreciate your support!
Sleep well, Team Bensons💜
Very welcoming and really good customer service.
Very welcoming, friendly and welcoming staff. Kaylee was very helpful with everything and would recommend her. Really good customer service. Thank you.
April 15, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
Thank you for taking the time to leave such a positive review! We are thrilled to hear that our staff, especially Kaylee, provided you with excellent customer service. We will make sure to pass along your kind words. We appreciate your recommendation and look forward to welcoming you back!
Wendy was very professional
Wendy was very professional, polite and lovely to deal with and would recommend her and Bensons for Beds
April 13, 2025
Reply from Bensons For Beds - Ashford
Thank you for your kind words! Wendy takes pride in providing exceptional service and we are thrilled to have met your expectations. Thank you for recommending us! #BensonsforBeds
Wendy - Ashford
Wendy, the customer service agent was fantastic. She was knowledgable and not pushy but good sales tactics.
The purchase procedure was quick and delivery time is less than three weeks which was better than expected.
April 10, 2025
Reply from Bensons For Beds - Ashford
Thank you so much for your kind words! We're glad Wendy provided excellent service and made your purchase experience quick and easy. We strive to exceed expectations and we're happy to have met yours. Thank you for choosing us!
OFFER GOOD DEALS
Friendly staff, good services. I’ve got really good deals in bundle, so I would recommend my friends.
March 29, 2025
Reply from Bensons For Beds - Ashford
We appreciate you highlighting our friendly staff and good services! We're happy you got great bundle deals and would recommend us to your friends. Thank you, Megan at Customer Care
Fantastic experience purchasing our new…
Fantastic experience purchasing our new frame and mattress staff were above and beyond helpful. Offering us a massive discount 10/10 from me !!
March 26, 2025
Reply from Bensons For Beds - Ashford
We are happy to hear that you had a fantastic experience purchasing your new frame and mattress. We appreciate your kind words and are glad our staff were helpful! Take care, Megan at Customer Care
Brilliant!
I ordered a Sealy divan bed with a mattress in store not knowing when I would be moving into my new place. The staff were amazing, made sure I got the best deal I could get. I eventually got a date to move in so I booked my delivery date online and it was delivered no hassle. I was given a time slot and then got a call 45 mins before they arrived as a heads up. The guys arrived and carried it all in and up the stairs, checked where I wanted it, put it together and left taking all the packaging with them. I could not fault them in any way. The bed is gorgeous and really comfortable. Super happy!!
March 26, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
We're happy to hear that you had such a positive experience! It's great to know our staff helped you find the perfect deal and that the delivery went smoothly. We appreciate you sharing how much you love your new bed! Sleep well, Megan at Customer Care
Great experience
There was a good range of beds to choose from and we got the one we wanted. The salesman was excellent and informative. A great experience overall.
March 26, 2025
Reply from Bensons For Beds - Ashford
We're happy to hear that you found the perfect bed and that the salesperson was helpful! We appreciate you sharing your positive experience with us. Take care, Megan at Customer Care
John was really knowledgeable and able…
John was really knowledgeable and able to help us find the right bed and mattress for us.
March 23, 2025
Reply from Bensons For Beds - Ashford
We're happy to hear that our team was able to assist you in finding the perfect bed and mattress. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
The shop was well set up and Jon was an…
The shop was well set up and Jon was an excellent, supportive guide to helping us make the best choice for us
March 18, 2025
Reply from Bensons For Beds - Ashford
We're happy to hear that our shop's setup and advisor's support helped you make the best choice. We appreciate you sharing your positive experience with us! Take care, Megan at Customer Care
Fantastic customer service and knowledgeable staff
We initially came into the store on Friday and found the sales representative (John) to be helpful and friendly without being pushy whilst we tried out all of the mattresses we liked. Since we were on a tight time deadline we needed to leave and returned on the Sunday to make our final decisions.
We met with Kaylee and she gave us further guidance and helped us to make our final selection. Kaylee was knowledgeable, friendly and very helpful. She explained to us the benefits and drawbacks of each type of mattress and was on hand to answer any questions we had. When we ruled some styles out, these areas were taken into consideration for future suggestions.
Overall we were very pleased with the service, price and knowledge of the team within the store. Also, the layout and cleanliness of the store was better than the other bed shops we visited in the area.
March 16, 2025
Unprompted review
Reply from Bensons For Beds - Ashford
We're happy to hear that you were very pleased with our service and the knowledge of our team. We appreciate your positive comments regarding the store's layout and cleanliness. Thank you for your feedback, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.