The guy, Zared, in the shop explained the best way to choose what mattress was correct for us. It made it easier to feel confident in getting the right one when it can be overwhelming with lots of c... See more
Location
Switch location(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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See what reviewers are saying
It was a pleasure dealing with Bensons for Beds from the start in the showroom being helped by the assistant, to being kept up to speed re my order to delivery. I was called when the delivery was 30 m... See more
Company replied
Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been he... See more
Company replied
Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider.... See more
Company replied
Company details
About Bensons For Beds - Aylesford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, United Kingdom
- 1622478986
4.7
Excellent
323 reviews
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Very efficient and speedy delivery
Very good service and polite and friendly couple of guys. Very efficient and a really fast turnaround.
April 11, 2026
Reply from Bensons For Beds - Aylesford
Thanks for taking the time to leave this — the guys will be delighted to hear it!
We’d love to serve you again in the future,
Megan | Customer Care Specialist💜
Helpful advice, no sales pressure
The salesman really listened to my sleep issues, suggested two beds, and then gave me space to decide—no pressure at all.
April 9, 2026
Reply from Bensons For Beds - Aylesford
We appreciate your feedback and are happy to hear that our team member listened to your needs and gave you space to decide without any pressure.
Team Bensons
Reply from Bensons For Beds - Aylesford
Thank you for your feedback! 😊 We’re delighted to hear you found our team courteous and helpful, and that delivery was quick and efficient. Enjoy your purchase and thanks for choosing us,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Aylesford
Lovely to hear! Great teamwork makes all the difference!
Sleep well,
Megan | Customer Care Specialist💜
Our positive experience was all about…Aylesford Stewart - great service
Our positive experience was all about our sales rep, Stewart at the Aylesford store. He had a nice style of helping you go through the many options you have when buying a mattress. We quickly got down to our preferred choice.
April 2, 2026
Reply from Bensons For Beds - Aylesford
Thank you for your lovely feedback! We’re delighted to hear Stewart at our Aylesford store made choosing a mattress easy and enjoyable — we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist😊
The products were delivered at the time…
The products were delivered at the time advised and the delivery crew were very quick and effective in removing the existing base and mattress and installing the new ones. All packaging was removed and they allowed me time to give the carpet a good clean before the new base was assembled.
March 27, 2026
Reply from Bensons For Beds - Aylesford
Thanks for the great feedback John! We’re so glad the delivery team made everything smooth and stress‑free — from careful removal to giving you time for a fresh carpet clean. Enjoy your new bed,
Megan | Customer Care Specialist! 🚚
Changed our order
Changed our order and they refused to refund us the difference in price and charged us a further £135 admin fee for doing it.
March 26, 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
We regret that you were unhappy with the charges applied to the order when this was changed outside of the grace period. We will take this feedback onboard.
Our sales person was very informative…
Our sales person was very informative and helpful
March 23, 2026
Reply from Bensons For Beds - Aylesford
Thank you for giving us 5 stars John! We’re so glad to hear your sales person was informative and helpful — that’s exactly the experience we aim to deliver!
We’d love to serve you again in the future.
Megan at Customer Care💜
Reply from Bensons For Beds - Aylesford
Thanks for the great review! So glad everything was on time, well‑communicated, and that you loved the product range — that’s what we aim for every day!
We truly appreciate your feedback.
Megan at Customer Care💜
Vicki was a true professional showing…
Vicki was a true professional showing me the mattresses I asked to see leaving me to try and ponder about the purchase and then dealt with my order swiftly with a cheerful manner
March 8, 2026
Reply from Bensons For Beds - Aylesford
Thanks for the lovely review Mrs Woods! So glad Vicki gave you the perfect mix of space, support, and cheerful service. She’ll be thrilled to hear it — enjoy your new mattress!
- Megan at Customer Care💜
I’m really satisfied with my bed from…
I’m really satisfied with my bed from Benson Beds. The mattress and the bed frame are high quality and very comfortable. The bed also has a large storage space, which I absolutely love.
I highly recommend Benson Beds – they’re a very good company. They keep you informed throughout the whole process and send reminders about when your bed will arrive. My bed was delivered right on time.
A big thank you to the staff at Benson Beds Aylesford for making the whole process so easy and stress-free!
March 12, 2026
Reply from Bensons For Beds - Aylesford
Ruth Muradzikwa,
We're happy to hear you're satisfied with your comfortable bed and its storage space. It's great to know that you were kept informed throughout the process and that the delivery was on time. Thank you for recommending us and for your kind words about the Aylesford staff!
Team Bensons - Jessica
Vicky at Bensons in Aylesford was…
Vicky at Bensons in Aylesford was extremely helpful and very patient with my 93 year old mother! Service was exemplary.
Delivery guys turned up on time and did a great job.
February 28, 2026
Reply from Bensons For Beds - Aylesford
Thank you so much for your wonderful review! It’s lovely to hear that Vicky in our Aylesford store was extremely helpful and patient while assisting your 93‑year‑old mother — we’re so glad the service felt exemplary. It’s also great to know the delivery team arrived on time and did a fantastic job.
Megan at Customer Care
Brilliant service all round
Really impressed with the level of service provided from the showroom to the delivery. Delivery personnel were really respectful of my home, the guys were really friendly and professional would fully recommend to anyone looking for a new bed.
March 3, 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
Henry Notley,
We appreciate your fantastic feedback! It's great to know you were impressed with the service, from the showroom to the respectful and professional delivery team. We're delighted you'd recommend us!
Team Bensons
Reply from Bensons For Beds - Aylesford
Thank you for your feedback — great to hear our staff were friendly, knew what you were looking for, and showed you the range,
Megan at Customer Care
Very smooth transaction
Very smooth transaction, delivery and collection of old mattress very straight forward.
February 22, 2026
Reply from Bensons For Beds - Aylesford
Thank you for your lovely review Paul! 😊 We’re so pleased to hear everything went smoothly, from the transaction to delivery and the collection of your old mattress. We really appreciate your feedback,
Megan at Customer Care
Helpful aSSISTANT
Helpful aSSISTANT, who was patient, clearly spoken, with a fount of knowledge and explained the different types of mattresses in an easy understandble way.
February 21, 2026
Reply from Bensons For Beds - Aylesford
Thank you for your lovely review Mrs Robinson! We’re so glad to hear our assistant was patient, clear, and full of helpful knowledge. It’s great to know the mattress options were explained in an easy‑to‑understand way. We really appreciate your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Aylesford
We appreciate you sharing! We are so glad you received excellent service and that professionals completed the installation for you.
Stewart - Team Bensons
Amazing customer service and delivery service.
Really reliable and lovely product. I will always use Bensons for my bedroom furniture.
February 17, 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
We're happy to hear that you find our product reliable and lovely. We appreciate your continued trust in us for your bedroom furniture needs.
Purchasing our new bed was an extremely…
Purchasing our new bed was an extremely good experience from our initial visit to the Bensons for Beds Aylesford store through to delivery. Communication through the whole process was excellent.
February 16, 2026
Reply from Bensons For Beds - Aylesford
We're so glad your experience purchasing your new bed, from your initial store visit through to delivery, was extremely good. It's great to hear the communication throughout was excellent. Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service and delivery…
Great customer service and delivery experience no issues at all from start to finish
February 13, 2026
Reply from Bensons For Beds - Aylesford
We appreciate your wonderful review! We're so happy that you had a great customer service and delivery experience from beginning to end. Thank you for your positive review Mr Renouf – Lauryn at Customer Care 💜
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