Bensons For Beds - Barnstaple Reviews 

The best thing about going to this store was we were not harassed by the sales person
He greeted us and said if we needed any help then approach him and he would gladly assist which he did
There was no big sales talk and listened to what we wanted to purchase
Once we decided on what we wanted we sat down with him and he talked us through all the paperwork

Helpful and knowledgeable member of staff, provided all of the answers to my questions and needs in replacing my 13 year old king size mattress, encouraged to lie on and try out the various options at different firmness and price levels, also offered option of pillows and guarantees which completed the package. all at what i felt was a competitive cost.

It was a nice experience and wasn’t pressured into buying the salesman Darren was very knowledgeable and gave us a number of varieties to explore

We were looking for a new mattress. There was a wide choice on offer and after testing a few we were able to choose one that was comfortable. We felt that buying online was inappropriate as one needed to try out the support given by the mattress.

I visited two Bensons and other bed retailers before deciding to buy. Bensons in Barnstable had a helpful member of staff who advised me on my options and the costs. At the Taunton store the staff weren't so helpful but apparently the computers were down that day and they looked a bit stressed. After some consideration I opted to purchase from Bensons online, and realised I could get a discount that way and saved myself about £100! Ottoman base and headboarad has yet to arrive but the ordering process and interest free credit option was easy to negotiate. Can't comment on the bed or delivery as there's a 3 week wait.

Very helpful assistant. Had the sliding door wardrobes we were looking for and able to take advantage of some special offers. A good experience all round.

Very helpful, quick payment processes and knowledgeable staff.

Helpful,knowledgable staff.Quick s3rvice without any pressure

Connor was very helpful and wasn’t pushy he took his time with explaining things to us

Excellent service made to feel felaxed with our purchase felt no real pressure to hurry up while other customers where waiting

all staff brilliant and helpful ,,great service, thank you

Friendly sales person. Helpful without being too overbearing. Competitive prices and discounts that make for a feeling of a good deal. A good experience and would recommend.

Darren’s knowledge expertise and manners second to none Made buying a new bed a pleasure.

We change our mind which every bed we saw the only thing I like was getting a medium instead of hard but that was not her fault she was great

Friendly, knowledgeable and not pushy

Clear answers to all our questions
Ordering explained at each step

Fast efficient and knowledgeable service. Understood exactly what I wanted.

Fantastic Sales experience. Straight Forward and Honest. Would recommend.

We purchased an ottoman bed and mattress. We have never had an ottoman bed before but thought that the under bed storage would be very useful. In store we sought advice from the staff and they said that you could use any mattress with any bed. We never had the opportunity to try the mattress which they recommended with the front opening ottoman bed base. The bed was delivered and I am unable to lift the ottoman with the mattress we were sold.
We contacted Bensons and they sent out new pistons rated at 800N to replace the 500N pistons it was delivered with. I was then able to lift the bed but couldn’t lower it. Bensons sent out a man from Homeserve who said there was nothing wrong with the bed or mattress. There clearly is if a bed that is made for lifting cannot be lifted by me ( I am female 5 foot 4 inches and weigh 9 stone 7 pounds). My husband bought a weight gauge and lifting the bed showed it required a lifting force of in excess of 30kgs. The health and safety guidelines are nothing in
excess of 13kg should be lifted by a female from shin height. Bensons have been very unhelpful in this situation. We have never slept on this bed and fortunately we have another bed in another bedroom. This clearly needs resolving. The mattress is obviously too heavy and we were miss sold the two items together. The Customer Service attitude is very much that there is no fault and totally ignores the risk of personal injury.