When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... See more
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Helpful service in store. Allowed plenty of time to browse & decide without any pressure. Delivery was very good, arrived on time & we were kept informed on the day by text & then a call from the... See more
Excellent service from the start of the process of buying our new mattresses through to the delivery. I would Highly recommend Bensons Beds and would definitely use them again when I need to replace... See more
Company replied
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it cle... See more
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Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.9
Excellent
648 reviews
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Bed Wetting
Robin the store assistant was polite knowledgeable and helpful. But most of all had a good sense of humour. When my friend and I purchased our products.
September 28, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you found our store assistant to be knowledgeable, helpful, and humorous. We appreciate you taking the time to share your positive experience with us.
Thank you,
Lauryn at Customer Care
Our experience with Robin
Our experience at your store was second to none.
Your assistant Robin was very understanding with what we required in the perfect bed.
If I know of anyone going to your store I'm going to tell them to ask for him,as I know they will not be disappointed.
September 28, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you had such a wonderful experience in our store. It's great to know that our team member was so helpful in finding the perfect bed. Thank you for your recommendation!
Thank you,
Lauryn at Customer Care
Your sales assistant was very helpful
September 20, 2025
Reply from Bensons For Beds - Basildon
We appreciate your kind review! It is great to know our sales assistant was so helpful to you and that we provided great service.
Thank you,
Lauryn at Customer Care.
A new bed
Ordering and choice of delivery dates. Along with delivery day was by excellent service.
September 22, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you found our ordering process and delivery date options excellent. Thank you for your positive feedback and for sharing your experience.
Thank you,
Lauryn at Customer Care.
Lovely friendly staff
Lovely friendly staff, easy to deal with regarding product information. Recommended
September 22, 2025
Reply from Bensons For Beds - Basildon
We appreciate your recommendation and are happy to hear that our friendly staff were easy to deal with and provided helpful product information.
Thank you,
Lauryn at Customer Care.
Helen gave great service and helped us…
Helen gave great service and helped us with out recenmt bed purchase
September 19, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you had a positive experience and appreciate the helpful service you received during your recent bed purchase.
Thank you,
Lauryn at Customer Care.
Helen was extremely helpful
Helen was extremely helpful in helping me choose my final decision on what bed I wanted to purchase
September 13, 2025
Reply from Bensons For Beds - Basildon
Thank you for your kind words, Helen is a crucial part of our team and works hard to ensure our customers find the perfect bed for their needs. We appreciate your feedback and hope you enjoy your purchase!
Reply from Bensons For Beds - Basildon
Thank you for your kind words! We strive to provide top-notch service and a wide variety of options at affordable prices. We appreciate your feedback and look forward to serving you again in the future.
Staff very helpful and made choosing my…
Staff very helpful and made choosing my bed easy, and I am very happy with my choice.
September 6, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that our team made selecting your bed easy and that you are pleased with your choice. Thank you for sharing your experience.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Basildon
We appreciate your kind words! We are so glad you found our staff welcoming and knowledgeable.
Take care,
Megan at Customer Care
You really are supported in getting the best bed and mattress for you!
We went in to have a look at some mattresses but I was reluctant to buy one just encase we did not like it, once we got it home, especially as they cost a lot of money. Rachael, the sleep expert came and introduced herself and she explained that we could return it within 40 days if we didn’t like it. She also took us to a bed that collected information as you layed down on it, in your sleep position and it showed you what mattress would be best for you and caused less pressure on your body. We then went round and tried out many mattresses and final we found one that we really loved. Rachael made it an enjoyable and easy process and she had so much knowledge which was so helpful. We cannot wait until our new mattress is delivered.
September 3, 2025
Reply from Bensons For Beds - Basildon
We're glad you enjoyed your experience. It's great to hear that the return policy and sleep technology helped ease your concerns. We appreciate your feedback about the enjoyable and informative service you received. We're delighted you found a mattress you love and thank you for sharing, Megan at Customer Care
The sales team were patient and genuine…
The sales team were patient and genuine advice. The delivery was exactly as advised. The quality of service very high standard.
September 1, 2025
Unprompted review
Reply from Bensons For Beds - Basildon
We appreciate you sharing your positive experience! We're happy to hear that our sales team provided patient and genuine advice, and that our delivery and service met your expectations.
Take care,
Megan at Customer Care
Was made welcome as soon as we stepped…
Was made welcome as soon as we stepped inside the store. Each product was explained very well, we were given plenty of time to make up our minds. All in all, a very good customer experience.
August 31, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you felt welcome and had ample time to decide. It's great to know the product explanations were helpful. Thank you for sharing your very positive experience, Megan at Customer Care
Great selection of beds and customer service
Great selection of beds. Very helpful staff, Sheela was excellent. She offered some very good advice and brilliant communication. Keeping us updated via email and calling, ensuring we got the best offers. Would definitely recommend.
August 28, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you found a great selection of beds and that our staff was helpful. We appreciate you mentioning the excellent advice and communication you received. We appreciate your recommendation, Megan at Customer Care
Robin was very professional
Robin was very professional, informative and knowledgeable.
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Basildon
We're happy to hear that you found the service professional, informative, and knowledgeable. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Basildon
Thank you for your 5 star review John. We appreciate your kind words, Megan at Customer care
Excellent service from Sheela.
Excellent service from Sheela.
Sheela was extremely helpful, friendly and knowledgeable. She helped us make the right decision for our bed and mattress.
August 25, 2025
Reply from Bensons For Beds - Basildon
We're delighted to hear that you received excellent service. We appreciate you mentioning how helpful and knowledgeable our team member was in assisting you with your purchase. Take care, Megan at Customer Care
Great service both in store and delivery
We brought our otterman bed in the summer sale, great price and delivery was quick and easy. The delivery men even offered to take the boxes upstairs as they were large and heavy. Easy to put together the instructions were clear and only took aprox 30mins to assemble. Customer service in store was very good too (Mayflower Retail Park).
August 25, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you got a great price in our summer sale and that the delivery was quick and easy! It's great to know the delivery team were helpful and the bed was easy to assemble. We appreciate your positive feedback regarding the customer service you received in store.
Take care, Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Friendly and informative in helping us choose and polite respectful delivery. Highly recommend.
August 23, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you received excellent, friendly, and informative service from the beginning to the end. We appreciate your recommendation, Megan at Customer Care
All round excellent customer care
From the initial conversation with the helpful sales assistant in the showroom, right through to the delivery and assembly of our bed, customer care and service was absolutely excellent. Bed is very comfortable and price represented great value for money. Would recommend Bensons without hesitation.
August 8, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you received excellent customer care, from your initial showroom visit to the delivery and assembly of your bed! It's great to know that you find the bed comfortable and a great value. Thank you for your recommendation, Megan at Customer Care
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