The sales person was very helpful. She listened to what we needed. We were able to ‘try’ various beds and her explanations and advice were most useful. There were lots of beds, mattresses and headboar... See more
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Rachel at Basildon retail park was very helpful and knowledgeable. There is VERY POOR WIFI connection for customers, this is not the first time this has happened whilst visiting this store. Whilst th... See more
Company replied
When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... See more
Company replied
Helen at Basildon branch was very helpful and was a little worried about delivery but Lee and his helper were very professional and friendly.
Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.9
Excellent
662 reviews
Asks customers to review
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Very good service from Helen who helped
October 2, 2026
Unprompted review
Very helpful
Very helpful, look forward to getting our new mattress and hopefully a decent nights sleep.
October 29, 2026
Unprompted review
Helpful staff and good delivery…
Helen at Basildon branch was very helpful and was a little worried about delivery but Lee and his helper were very professional and friendly.
October 28, 2026
Great service and advice.
Great service and advice.
Listened to what we were looking for and guided us to the most suitable products. No hard sell!
October 27, 2026
Great service from start to finish and…
Great service from start to finish and very happy with my new bed.
October 29, 2026
Informative …
When deciding to look for a new mattress we went to Benson Beds where we were shown all different types of mattresses the staff member Sheela was most informative professional with out being pushy she really was most helpful and knowledgeable about the products , I certainly recommend this Basildon store especially this salesperson .
October 28, 2026
Brilliant from shop to home
Brilliant from shop to home
Very professional in store as well as in my home
October 26, 2026
Unprompted review
The sales person was very helpful
The sales person was very helpful. She listened to what we needed. We were able to ‘try’ various beds and her explanations and advice were most useful. There were lots of beds, mattresses and headboards to choose from. We were given as much time as we needed to decide which bed and mattress to buy.
October 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Great customer service. We felt we were not pushed into buying we didn’t want. Would highly recommend
October 21, 2026
Reply from Bensons For Beds - Basildon
Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed a relaxed, pressure-free shopping experience with our team. Providing helpful guidance without making our customers feel rushed is very important to us. We truly appreciate your kind recommendation and look forward to welcoming you back in the future!
Team Bensons
Great advice in store and good delivery.
October 12, 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful feedback! We're thrilled to hear that you found our advice helpful and enjoyed our delivery service. We strive to provide the best experience for our customers. We look forward to serving you again soon!
Great service from start to finish
Great service from start to finish
Delivery drivers Andy and James were professional and helpful
October 9, 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful feedback! We're thrilled to hear that Andy and James provided you with great service. Our team works hard to ensure a positive experience from start to finish. We appreciate your support!
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Loads of selection, staff helpful
Rachel at Basildon retail park was very helpful and knowledgeable. There is VERY POOR WIFI connection for customers, this is not the first time this has happened whilst visiting this store. Whilst there, the store lost a sale as another customer could not connect to a WiFi to make payment.
October 10, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for your feedback! We're thrilled to hear Rachel provided excellent service. We apologize for the WiFi issues you've experienced and are actively working to improve connectivity. Your input helps us enhance our customer experience. We hope to see you again soon!
Helen, very helpful
Very good customer service from Helen at Mayflower, Basildon. She was really helpful and patient. I havent had delivery yet but hopefully that will all go smoothly.
October 8, 2026
Reply from Bensons For Beds - Basildon
Thank you for your kind words! We're thrilled to hear about your positive experience with Helen. We strive for excellent customer service and are confident your delivery will go smoothly. If you have any questions, feel free to reach out. We appreciate your support!
Wardrobes good quality
We looked up options for wardrobe online then went to store to have a look , ordered them then and there and staff were more than helpful . Third time we have used Bensons . Good quality furniture be it bed mattress or wardrobes . We had them built by them as well and they were built quickly and efficiently with no mess . Well worth having them build them in the room .
October 8, 2026
Reply from Bensons For Beds - Basildon
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our team and that you love your new furniture. It's always our goal to provide quality products and excellent service. We appreciate your loyalty and look forward to helping you again in the future,
Megan | Customer Care Specialist
Very happy
Helpful service in store. Allowed plenty of time to browse & decide without any pressure.
Delivery was very good, arrived on time & we were kept informed on the day by text & then a call from the driver.
Paid for recycling of old mattress which was removed & bagged to go on the lorry
Very happy with mattress & all round service
September 28, 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful review! We're thrilled to hear you enjoyed our helpful service and timely delivery. It's great to know that the recycling of your old mattress went smoothly. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
Excellent customer service throughout
Excellent customer service in store and afterwards. A knowledgeable sales assistant helped us navigate the store and very wide choice to find the best bed for us.
October 5, 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful review! We're thrilled to hear that our team provided you with excellent service and helped you find the perfect bed. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
When looking for a suitable bed for…
When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expected and on time and the drivers were friendly , organised and efficient. Couldn’t have asked for better . Thank you for everything.
October 3, 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful review! We're thrilled to hear that our staff provided you with the help and knowledge you needed. It's great to know that your delivery experience was smooth and friendly. We appreciate your kind words and look forward to serving you again!
Five star Sheela
The staff , especially Sheela , were exceptional. Gave us a quote, and time to make up our minds , and even let us know when the items we wanted went on offer .
All round good service
September 14, 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful feedback! We're thrilled to hear that Sheela and our team provided you with exceptional service. We strive to keep our customers informed and satisfied. We look forward to serving you again soon!
We knew what we wanted as had seen in…
We knew what we wanted as had seen in store. And ordered on line in a flash sale
September 23, 2026
Reply from Bensons For Beds - Basildon
Thank you for your review! We're thrilled to hear you found exactly what you wanted during our flash sale. Your support means a lot to us, and we hope you enjoy your purchase. If you have any questions or need assistance, feel free to reach out!
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