Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful det... See more
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The store has a wide variety of mattresses, which can make choosing quite difficult. However, thanks to Robin, we were able to make a well-informed decision. He was patient, kind, and answered every... See more
Company replied
Great customer service from Robin (Mayflower, Basildon branch). Helped us choose a Styles of wardrobes that suited our room and kids! There was a 25% deal on orders over a certain amount which w... See more
Company replied
Received my Bensons mattress today and was very pleased had my phone call and delivery was earlier which was great . They unwrapped mattress and placed on bed and they were extremely polite and courte... See more
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Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.8
Excellent
615 reviews
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Reply from Bensons For Beds - Basildon
We're so glad our staff was friendly and helpful, and you found great choices!
Team Bensons
Reply from Bensons For Beds - Basildon
We're so glad you had a positive experience with our team. We appreciate your kind words!
Team Bensons
Ask for Sheela
I visited the store to try out and possibly buy a new mattress. Sheela was the lady who helped me in store and not only was she a lovely, genuine lady, she was very knowledgable, non pushy and really helpful. There was a pretty decent range of mattresses in the store, which was helpful. I ended up making a purchase and taking out finance.
If you're looking for a mattress, go and see Sheela-she's outstanding.
May 26, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We're so pleased to hear about your positive experience in our store. It's wonderful that our team member provided such knowledgeable and helpful assistance, guiding you to find the perfect mattress. We appreciate your kind words.
Team Bensons
Again, first class
Again, first class performance from Bensons. Friendly helpful staff, very efficient delivery. Very easy buying experience.
May 24, 2026
Reply from Bensons For Beds - Basildon
We're so pleased you had a first-class experience with our friendly staff and efficient delivery. Thank you for your kind words!
Team Bensons
We used the Basildon branch
We used the Basildon branch, looking for a bed and mattress.
Robin who assisted us was very helpful and gave us some good advice, didn't rush us either.
Would use again in the future
May 8, 2026
Reply from Bensons For Beds - Basildon
We're so glad you had a positive experience at our Basildon branch and appreciated the helpful advice. We truly value your kind words and look forward to assisting you again.
Team Bensons
Excellent service at the shop
Excellent service at the shop! Very Happy and satisfied with our new bed. Also the delivery service was excellent too. Was on time and had no issues.
May 16, 2026
Reply from Bensons For Beds - Basildon
We're so pleased you received excellent service at our shop and are very happy with your new bed. We're glad delivery was excellent and on time!
Team Bensons
New mattress
We needed a new mattress, as we were passing to go shopping we noticed that there was a Bensons for beds on the May flower. We went in 15 minutes prior to them closing. We knew what we were looking for and tried around 3 to 5 mattress. Robin was very helpful and also knew his products , I kept saying are you sure this is okay as they were waiting to close , he was very genuine when he said he was fine and proceeded to tell us about more mattress upstairs. We chose one and again I had said we could come back. Again he was happy to serve us even though he should have finished at 6pm. First class customer service by Robin. Mattress we have bought is great . The delivery drivers were polite, friendly respectful of my property, put mattress on bed and took away all packaging. Great service and product.
May 22, 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear about your excellent experience with our team, even when visiting close to closing time! It's wonderful that you received such helpful service and found the perfect mattress. We're also glad the delivery was efficient and respectful of your home. Thank you for sharing your positive feedback.
Team Bensons
Great service from Bensons for Beds
Bought a new bed from Bensons staff at Mayflower store were very helpful Helen made the whole purchase easy and delivery drivers were friendly and respectful .Great experience would highly recommend 👌
April 20, 2026
Reply from Bensons For Beds - Basildon
We're so pleased you had such a great experience with us! It's wonderful our team was helpful and the delivery drivers were friendly. Thank you for your recommendation!
Team Bensons
Easy to buy and get delivered
Easy to buy and get delivered, great friendly staff and install teams
May 16, 2026
Reply from Bensons For Beds - Basildon
We're so pleased you found the buying and delivery process easy, and our team friendly!
Team Bensons - Jess
Delivery
From going to the store ordering the mattress was great was kept informed about delivery the 2 men Alan and jack were excellent delivering the mattress very efficient
May 16, 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear your experience, from ordering to delivery, was excellent and efficient. Enjoy your new mattress!
Team Bensons - Jess
Reply from Bensons For Beds - Basildon
We're so pleased to hear about your positive experience. Thank you for your kind words!
Team Bensons - Jess
Helpful and did t mind that we great setvicechanges…
Helpful and did t mind that we changes orders. Good knowledge and great communication
May 8, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you received helpful service, and that changes to your orders were accommodated. We appreciate your positive feedback on our knowledge and communication!
Team Bensons
Received exactly as seen and delivery…
Received exactly as seen and delivery was right on spot as they said.
Basildon branch has a very nice and helpful staff
May 2, 2026
Reply from Bensons For Beds - Basildon
We're so glad the delivery was on time and you received your order as expected! It's also great to hear that our staff were helpful. Thank you!
Team Bensons
Friendly service
We had good friendly service in the shop, choice of delivery dates, and the delivery went smoothly, they also will put the bed together for you, if purchased. They removed all packaging as well.
Very pleased.
May 2, 2026
Reply from Bensons For Beds - Basildon
We're pleased you received friendly service and had a choice of delivery dates. It's great the delivery went smoothly, with bed assembly and packaging removal. Thank you for your positive feedback!
Team Bensons
Good customer service and knowledge
Good customer service and knowledge. Very friendly assistant. No time did we feel rushed.
April 25, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for the lovely feedback! 😊 We’re so pleased you received great customer service and knowledgeable advice, and that you never felt rushed — exactly how it should be. We’ll be sure to pass this on to the team! 🌟
Reply from Bensons For Beds - Basildon
Thank you! 😊 We’re delighted to hear you had brilliant service from start to finish. Enjoy your purchase!
Reply from Bensons For Beds - Basildon
Thank you! 😊 We’re really pleased everything was very good from start to finish. Enjoy your purchase and thanks again,
Megan | Customer Care Specialist!🌟
Bed perfect - delivery 10/10
Bed perfect . The delivery was amazing ! So organised . Was given a 2 hour slot the week before . On the day I was given a link so I could track where they were and then they called me 20 minutes before too ! This made the whole experience less painful . No waiting in
April 21, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We're happy to hear the bed is perfect and that the delivery was so well-organized! It's great you were informed about the delivery. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Basildon
Thank you! We’re really pleased you’re happy with the service.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist✨
We really appreciated the help that…
We really appreciated the help that Helen gave us in finding the right bed base and mattress which suited our requrements and within our budget. Her knowledge of the products available helped us in choosing the ideal bed for our needs.
April 20, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for your lovely feedback! We really appreciate you taking the time to share your experience. We’re delighted that Helen’s knowledge and support helped you find the right bed base and mattress to suit both your requirements and budget. We hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist💤
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