Bensons For Beds - Basildon Reviews 

Young lady very helpful gave me all the information I needed and made it so easy to order on line

My original purchase was made in early February 2026 with delivery and assembly scheduled for 9th April 2026 on first use the drawer bottoms fell out due to no dowels fitted at assembly, I was offered some compensation and a small chest of drawers unit, which I accepted with delivery scheduled for a further 6 to 8 weeks time. At the end of this period I chased this up only to be told, the order hadn’t been placed correctly and I would have to wait a further 6 to 8 weeks taking me up to the end of June 2026, at this point I had decided to assemble the furniture myself due to the extremely poor construction previously, which was agreed by the company. Delivery was due on the 29th June 2026 however on this date the delivery lorry developed a flat tyre, resulting in a further weeks delay, on delivery, the fitters were expecting to assemble the item not having received a message that it was delivery only. On completing the assembly myself I became aware that the wrong size had been delivered to me which meant rearranging my existing furniture to accommodate this, all in all a most unsatisfactory stressful experience.

Amazing product ranges , even better customer service . I had a problem with my order was promptly solved .

Simple purchase process, delivery on time by polite people

Was left to bruise at our own leisure which made a nice change

Julie? Was great.

Fab service and excellent customer care, could not fault the company or the staff, from showroom to delivery

We were greeted by Sheila who was very helpful and helped us work out exactly what we needed. We went back the next day and another lady who was alsovery helpful and outlined our order with ease.

Received my Bensons mattress today and was very pleased had my phone call and delivery was earlier which was great . They unwrapped mattress and placed on bed and they were extremely polite and courteous.I will definitely be going to Bensons again as I found them a very helpful and caring company

The store has a wide variety of mattresses, which can make choosing quite difficult. However, thanks to Robin, we were able to make a well-informed decision. He was patient, kind, and answered every question in great detail. It’s clear he has a very deep knowledge of mattresses.
I also had a few follow-up questions the next day and called requesting to speak with him. Although he was with another customer, he called me back as promised and was just as helpful over the phone. Overall, it was a very pleasant experience.
The delivery service was also excellent. Kay and James were courteous, professional, and helpful.

Great experience
Customer service great

Salesperson very knowledgeable, did not rush me to make a decision .
Even had a nice chat.
They guys that delivered my matrices where very pleasant, careful and respectful .

Very good quality bed. Beautiful, elegant and good quality

I found the sales woman rather dismissive of my views. After I questioned the shop price to the online price. We eventually found the reason why. However she got very defensive and rather blunt.
I very nearly walked out.

Friendly helpful staff. Lots of choice to suit all budgets

Expert knowledge. Friendly no rush assistance
Helen was a exemplary

I visited the store to try out and possibly buy a new mattress. Sheela was the lady who helped me in store and not only was she a lovely, genuine lady, she was very knowledgable, non pushy and really helpful. There was a pretty decent range of mattresses in the store, which was helpful. I ended up making a purchase and taking out finance.
If you're looking for a mattress, go and see Sheela-she's outstanding.

Again, first class performance from Bensons. Friendly helpful staff, very efficient delivery. Very easy buying experience.

We used the Basildon branch, looking for a bed and mattress.
Robin who assisted us was very helpful and gave us some good advice, didn't rush us either.
Would use again in the future