The sales person was very helpful. She listened to what we needed. We were able to ‘try’ various beds and her explanations and advice were most useful. There were lots of beds, mattresses and headboar... See more
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Rachel at Basildon retail park was very helpful and knowledgeable. There is VERY POOR WIFI connection for customers, this is not the first time this has happened whilst visiting this store. Whilst th... See more
Company replied
When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... See more
Company replied
Helen at Basildon branch was very helpful and was a little worried about delivery but Lee and his helper were very professional and friendly.
Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.9
Excellent
662 reviews
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Reply from Bensons For Beds - Basildon
Thank you for your kind words! We're thrilled to hear that our team was on time and polite. Providing excellent service is our top priority, and your feedback motivates us to keep up the good work. We look forward to serving you again soon!
Excellent service
Excellent service from the start of the process of buying our new mattresses through to the delivery. I would
Highly recommend Bensons Beds and would definitely use them again when I need to replace other mattresses or beds.
September 25, 2026
Reply from Bensons For Beds - Basildon
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience from start to finish. Your recommendation means a lot to us, and we look forward to helping you again in the future when it's time to replace your mattresses or beds!
The service in your Mayflower store outstanding has…
The service in your Mayflower store has been excellent.Especially from your colleague Rachael.
September 19, 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful review! We're so pleased to hear that the service in our Mayflower store was excellent, and we'll be sure to pass on your kind words to Rachael. We appreciate your feedback!
Team Bensons
Great all round service
Really helpful sales lady, who talked us through all the options. We were kept updated all the way on the making to the delivery of the mattress.
September 17, 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear that our sales team was helpful in guiding you through all the options. It's wonderful that you were kept informed every step of the way, from the making to the delivery of your mattress.
Team Bensons
Good experience
From Rachel in the show room to the delivery guys brilliant service. Bed amazing so comfortable. Highly recommend Bensons Basildon
September 13, 2026
Reply from Bensons For Beds - Basildon
Thank you, Rachel! We're thrilled to hear you had a fantastic experience with our team and that you love your new bed. Your recommendation means a lot to us. We look forward to serving you again at Bensons Basildon!
BENSONS For Beds. Brilliant and professional
Over the past few weeks, my wife and I made several visits to BENSONS for beds in Basildon,Essex.
On every occasion the staff were very helpful and professional. We ordered a new bed which was delivered yesterday. The delivery was on time, the two BENSON employees were efficient and very careful taking our new bed up stairs. They assembled the bed quicky, with a minimum of disruption. They also took away our old bed and any packing there was.
From our first time at the Basildon unit until yesterday's delivery the company have been very efficient and professional. I would not hesitate to recommend BENSONS for Beds to anyone. Brilliant..
September 14, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We are so pleased to hear about your excellent experience with us, from your visits to the Basildon store to the delivery of your new bed. It's wonderful to know our team was helpful, professional, and efficient every step of the way. We truly appreciate your recommendation!
Team Bensons
Excellent help for my elderly mother…
Excellent help for my elderly mother who required a new mattress, great access and assistance with the lift to the 2nd floor and plenty of time to view the many options.
Delivery went well and pleased with the overall purchasing experience
September 11, 2026
Reply from Bensons For Beds - Basildon
Thank you for your wonderful feedback! We're so pleased to hear that we were able to provide excellent assistance for your elderly mother in choosing a new mattress. It's great to know that the access and lift to the second floor were helpful, and that you had ample time to explore the options. We're delighted that the delivery went well and that you're satisfied with your overall purchasing experience.
Team Bensons
Reply from Bensons For Beds - Basildon
We're delighted to hear that you received excellent service from start to finish! Providing a smooth, helpful, and enjoyable experience every step of the way is exactly what we strive for, and we're so pleased we could deliver that for you.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Basildon
Thank you for your wonderful review! We're so pleased to hear that our staff were helpful, we appreciate your lovely words!
Team Bensons.
Extremely happy
Rachel at Basildon store excellent. Not Pushy and answered all the right questions asked.did not treat me like an idiot.i checked and tested the mattresses recommended online with top reviews. if I would have bought online I would of wasted alot of money glad I went to Bensons got what I wanted and a great deal
August 28, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Hi Andrew,
Thank you for your fantastic review! 😊 We're delighted to hear that Rachel at our Basildon store provided such excellent service. It's wonderful to know that she took the time to answer all your questions, offered helpful advice, and gave you the space to make the right decision without any pressure.
We'll be sure to pass your kind words on to Rachel. Thank you for choosing us, and we hope you enjoy many comfortable and restful nights on your new mattress,
Megan | Customer Care Specialist💙
Outstanding
Outstanding. The professionalism was obvious from the outset. Polite and knowledgeable staff throughout the process. Even the delivery driver and his mate were careful not to knock any pictures ( that I should’ve removed 🙄) off the wall. Thanks everyone.
August 25, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for your fantastic review! We're thrilled to hear that our team's professionalism and care made a positive impression. Your satisfaction is our priority, and we appreciate your kind words. We'll be sure to share your feedback with the entire team. Thanks for choosing us!
Rachel at Bensons for Beds in Basildon…
Rachel at Bensons for Beds in Basildon was incredibly helpful in assisting us choose a new mattress without any pressure at all. She was friendly, knowledgable and made the whole experience really easy. Thank you Rachel!
August 26, 2026
Reply from Bensons For Beds - Basildon
Thank you for your kind words! We're thrilled to hear that Rachel provided you with such a positive experience. Our team is dedicated to helping customers find the perfect mattress, and it's great to know Rachel made it easy for you. We appreciate your feedback!
Order was delivered on time with…
Order was delivered on time with product in good condition.
August 22, 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear that your order was delivered on time and that the product arrived in good condition. Thank you for your positive feedback!
Team Bensons
Sheela in the Basildon store was…
Sheela in the Basildon store was incredibly helpful, attentive when needed but gave us the space and time to check and test product. I would recommend any potential bed-buyer to that branch, to seek her out for her cheerful and helpful service.
August 17, 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear about your positive experience! It's wonderful that our team member was incredibly helpful, attentive, and gave you the space and time you needed. We're delighted you would recommend our branch and their cheerful service.
Team Bensons
I can’t recommend Bensons for Beds…
I can’t recommend Bensons for Beds enough. From being in store to delivery everything was perfect. I haven’t purchased a new bed in a long time so was apprehensive but didn’t need to be. I did go a bit mad in store but it’s been so worth it. The delivery were so friendly and full of advice. Overall an excellent service.
August 16, 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear you had such a perfect experience with us, from your visit in-store to the delivery of your new bed! It's wonderful that our delivery team was friendly and full of advice. We're delighted to know it was an excellent service overall.
Team Bensons
The lady who took around the shop was…
The lady who took around the shop was very nice and kind
August 8, 2026
Reply from Bensons For Beds - Basildon
Hey Mrs Bellis,
Thank you for your feedback! 😊 We're delighted to hear that the lady who assisted you in store was so nice and kind. Providing a friendly and welcoming experience is something we pride ourselves on, and it's wonderful to know she made your visit a positive one.
Thanks again for your support — we truly appreciate it!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Basildon
Hi Miss Morgan,
Thank you for your review! 😊 We're delighted to hear that our staff were very helpful during your experience with us. Providing friendly, knowledgeable support is what we strive for, so it's wonderful to know we made a positive impression. Thank you for choosing us and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Bensons Basildon
The shop assistant Helen helped us and had so much patience letting us try different mattresses beds and pillows , and showing us all options , we didnt know what we wanted other than it had to be kingsize and an ottoman base she then printed a quote of what we wanted , there was no pressure to purchase and was put at ease. We then went away to various other shops but came back and purchased and are happy , now just got to wait for delivery.
July 31, 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear about your positive experience in our store! It's wonderful that our team was patient and helpful, showing you all the options without any pressure. We're delighted you came back and made a purchase, and we hope you enjoy your new bed!
Team Bensons
Great experience
I had a really great experience from the sales person in the store all the way through to delivery. Really good communication all the way.
Benson's are definitely getting it right!
July 28, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We're so pleased to hear you had a great experience from our sales team all the way through to delivery. It's wonderful that our communication was excellent throughout the process. Thank you for your kind words!
Team Bensons
Great in store service
I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t have bought a bed if it hadn’t been for being able to see it in person, And having physical stores have Bensons a huge edge over online only bed sellers. Really impressed, thanks Bensons!
July 29, 2026
Reply from Bensons For Beds - Basildon
We're so pleased to hear you had such a great experience with us! It's wonderful that our physical stores and helpful staff made such a positive difference in your decision. We appreciate your kind words.
Team Bensons
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