I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful det... See more
Company replied
I had a really great experience from the sales person in the store all the way through to delivery. Really good communication all the way. Benson's are definitely getting it right!
The store has a wide variety of mattresses, which can make choosing quite difficult. However, thanks to Robin, we were able to make a well-informed decision. He was patient, kind, and answered every... See more
Company replied
Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.8
Excellent
618 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service and Value
From the moment we entered the shop and up to delivery we were treated really well. The bed I chose was my choice and was given so much advice and other options etc but was treated really well, and got given a really good price. Delivery was really quick and gave you constant updates of times of date of delivery and on the day an estimated time plus the drivers made contact with the exact time.
March 1, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you so much for your wonderful review! We’re delighted to hear you were well looked after from the moment you entered the shop right through to delivery. It’s great to know you received plenty of helpful advice and options while still feeling fully in control of your choice — and we’re glad you were happy with the price too! We’re also thrilled your delivery was quick, with clear updates and great communication from the drivers. We really appreciate your kind words and hope you enjoy your new bed,
Megan at Customer Care
Excellent sales people
Excellent sales people. Good products, reasonable prices, pleasant show room.
All in all a rare pleasant shopping experience.
February 22, 2026
Reply from Bensons For Beds - Basildon
Thank you so much for your amazing review! We’re delighted to hear you found our sales team excellent, our products great, and our prices reasonable. It’s wonderful to know the showroom felt pleasant and welcoming — making your shopping trip an all‑round enjoyable experience. We truly appreciate your lovely feedback,
Megan at Customer Care💜
Delivery team were cheerful and helpful…
Delivery team were cheerful and helpful Chris and Kallum
March 10, 2026
Reply from Bensons For Beds - Basildon
Mr/Mrs Bond,
We're so happy Chris and Kallum were cheerful and helpful! Thanks for your positive feedback; we appreciate it greatly.
Team Bensons
Great product reasonable price
March 9, 2026
Reply from Bensons For Beds - Basildon
Thank you! We're so glad you’re happy with the product and the price — enjoy your purchase,
Megan at Customer Care😊
Good customer service when I looking…
Good customer service when I looking for a new bed and arrived the time slot we were given and happy with our purchase.
March 9, 2026
Reply from Bensons For Beds - Basildon
Thank you for your lovely feedback! We’re glad you received great customer service while choosing your new bed, and it’s wonderful to hear delivery arrived within the given time slot. We’re really happy you’re pleased with your purchase,
Megan at Customer Care
The mattress is amazing and the…
The mattress is amazing and the delivery guys were really helpful and polite - great experience all round !!
March 9, 2026
Reply from Bensons For Beds - Basildon
Thank you so much for your lovely feedback! We're delighted to hear you’re loving your new mattress and that the delivery team were so helpful and polite. A great experience all round is exactly what we aim for. – Megan at Customer Care
Lovely furniture from the time of…
Lovely furniture from the time of choosing our furniture to the delivery was 100% exceptional thank you
March 7, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Michelle Yates,
We're so glad to hear that you found our furniture lovely and your experience, from selection to delivery, exceptional! Thank you for your positive feedback.
Team Bensons
Very competent saleswoman (kiwi
Very competent saleswoman (kiwi, forget hr name) who helped us through the process. Bed delivered and erected at the correct time. Very very pleased we went with Bensons.
March 5, 2026
Reply from Bensons For Beds - Basildon
Gill Venton,
We appreciate your feedback! We're so glad the saleswoman was competent and helpful, and that your bed was delivered and assembled on time. We're very pleased you chose us!
Team Bensons
Fitters were quick and nice
March 5, 2026
Reply from Bensons For Beds - Basildon
Thank you for your feedback — we’re so pleased to hear the fitters were quick and nice.
Megan at Customer Care
Polite and Helpful Staff.
March 3, 2026
Reply from Bensons For Beds - Basildon
Barry Scriven,
We appreciate you noting our staff's helpfulness and politeness.
Team Bensons
The delivery experience I gave 10 out…
The delivery experience I gave 10 out of 10. The actual bed left a few things to be desired , like some of the instructions were a little confusing and they do not tell you that you must put the mattress on the bed for the Hydraulics to work . I had to call the help centre to find that out when it could have been included in the written insructions. The lining of the interior of the bed base is of very poor quality, easy to damage so be very careful. There is nothing about this product that is pre assembled so you should use a power tool not the alan key supplied. It took 3 of us 7 hours. It is not easy so if you are not handy don't try it.
March 2, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Denis Bright,
We appreciate your feedback and are glad the delivery met your expectations. We're sorry the bed assembly was difficult. We'll review the instructions and highlight the mattress/hydraulics detail. Your comments about the interior lining and assembly time are valuable, and we will address them to improve the product.
Team Bensons
Excellent service from start to finish
Excellent service from start to finish. The bed is very comfortable
March 1, 2026
Reply from Bensons For Beds - Basildon
Jean Guppy,
We're happy to hear that you received excellent service from the beginning to the end, and that you find the bed very comfortable!
Team Bensons
Would recommend
Great sales lady in store that took all the time we needed to find the right mattress.
Lots of mattresses in store to try and we used the technology bed to find the type of mattress that suited our sleeping positions.
Updates about delivery via email.
Got a 2 hour slot for an arrival time.
Only negative was that the mattress arrived earlier than the time slot and this wasn't communicated to us. Luckily my husband was running late that day and happened to be in!
Very happy with our mattress so far.
February 27, 2026
Reply from Bensons For Beds - Basildon
Thank you for your detailed feedback. We’re really pleased to hear the sales lady took the time to help you find the right mattress and that you found the in‑store technology helpful. It’s great that the delivery updates and time slot worked well, though we’re sorry the mattress arrived earlier than expected without notice — we appreciate you highlighting this. Delighted to hear you’re very happy with your mattress so far,
Megan at Customer Care!
The assistant in the store couldn't…
The assistant in the store couldn't have been anymore helpful and friendly, and the delivery team were efficient, respectful of my home and worked quickly
February 27, 2026
Reply from Bensons For Beds - Basildon
Thanks so much for your review Robert! Wonderful to know the staff in store were incredibly helpful and friendly, and that the delivery team handled everything efficiently and with great care.
Looking forward to seeing you again!
Megan at Customer Care
Delivery drivers
February 23, 2026
Reply from Bensons For Beds - Basildon
Really appreciate your feedback Mr Jolley—our delivery team will be thrilled to hear this! Megan at Customer Care⭐
Reply from Bensons For Beds - Basildon
We appreciate you mentioning our prompt, quick, tidy, and polite service. We are so glad you had a great experience with us! Thank you for your positive review – Lauryn at Customer Care 💜
The delivery went to all went to plan and the men…
The delivery went to plan and the men done everything with no problems
Definitely recommend benson beds
February 19, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that your delivery went according to plan and that our team completed everything smoothly! We appreciate your recommendation.
Had everything you need in store
Had everything you need in store, Helen was a great sales woman. Kept you informed with everything leading up to delivery. Delivery men put bed together, clean tidy and efficient. very happy with the service.
February 13, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear you found everything you needed in our store and that our sales team member was helpful. It's great to know you were kept informed and that the delivery team were clean, tidy, and efficient.
we were made welcome from the moment we…
we were made welcome from the moment we stepped into the store. both my wife and I are on crutches which makes moving around the store interesting to say the least. but the staff in the store made every effort to make our time in the store as hassle free as possible. the same can be said about the 2 men that turned up to deliver our new bed. both were very polite and professional. all in all a very pleasant experience.
February 15, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you felt welcome and that our staff made your visit hassle-free, especially given the challenges you and your wife faced. It's also great to know the delivery team was polite and professional. Thank you for your positive feedback!
Knowledgeable shop assistant
The shop assistant walked around with us and explained everything about the bed frames and mattress. Very very helpful.
February 11, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that our shop assistant was very helpful in explaining everything about the bed frames and mattress. Thank you for your positive feedback!
Stewart - Bensons Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.