Bensons For Beds - Bedford Reviews 

372
TrustScore 5 out of 5

4.8

Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB


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Rated 5 out of 5 stars

They come highly recommended especially the Bedford branch From the onset they were very helpful. They listened to what we required and made excellent recommendations. Kept us updated about the deli... See more

Rated 5 out of 5 stars

It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... See more

Rated 4 out of 5 stars

We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... See more

Company replied

Rated 4 out of 5 stars

The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Bedford

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, United Kingdom

  • 1234419486

4.8

Excellent

TrustScore 5 out of 5

372 reviews

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4.8

All reviews

(372)

25,679 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Benson Beds

They come highly recommended especially the Bedford branch
From the onset they were very helpful. They listened to what we required and made excellent recommendations. Kept us updated about the delivery and that was smooth as well.

August 21, 2026
Rated 5 out of 5 stars

Helpful

Helpful, good price ,excellant product and delivery.
Marcus was super helpful in selecting the best bed and mattress for our needs

August 17, 2026
Rated 5 out of 5 stars

Bensons are best

It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and was an immense help in choosing the right mattresses for us. We were going to check out other bedding stores but due to his friendly demeanour decided there and then to purchase two mattresses.

August 10, 2026
Unprompted review
Rated 4 out of 5 stars

Elizabeth was very attentive to all my…

Elizabeth was very attentive to all my requests.

August 5, 2026
Bensons For Beds - Bedford logo

Reply from Bensons For Beds - Bedford

We're so pleased to hear that our team member was very attentive to all your requests. Providing excellent service is something we pride ourselves on, and we truly appreciate your kind words!
Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Helpful and knowledgeable

Very helpful and explained everything clearly

August 7, 2026
Unprompted review
Bensons For Beds - Bedford logo

Reply from Bensons For Beds - Bedford

We are so pleased to hear that everything was explained clearly and that you found our team very helpful. We truly appreciate your kind words and positive feedback!

Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Great customer service (although you…

Great customer service (although you may want to dial down on the number of emails and texts you send out as it's a bit much!). Salesperson in Bedford store was very helpful and listened to what we wanted. Very quick delivery. Will definitely shop here again.

July 20, 2026
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Reply from Bensons For Beds - Bedford

We're so pleased to hear you experienced great customer service and that our salesperson in the Bedford store was very helpful. It's wonderful that your delivery was very quick, and we appreciate your feedback regarding the number of emails and texts. We're delighted you'll shop with us again!

Team Bensons

Rated 5 out of 5 stars

The young man Marcus

The young man Marcus, was really helpful, and very informed on all the products. Also very polite.

July 21, 2026
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Reply from Bensons For Beds - Bedford

We're so pleased to hear that our team member was really helpful and very informed on all the products. It's wonderful that they were also very polite.

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Pleasant assistant answered our…

Pleasant assistant answered our questions, very helpfull

July 6, 2026
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Reply from Bensons For Beds - Bedford

We're so pleased our assistant was pleasant and very helpful in answering your questions. Thank you for your kind words!

Rated 5 out of 5 stars

Slumberland Extra Firm mattress is good…

Slumberland Extra Firm mattress is good as you don’t roll in to each and doesn’t get lumps or bumps.

July 4, 2026
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Reply from Bensons For Beds - Bedford

We're so pleased to hear that your mattress provides such a comfortable and stable sleeping experience, without any rolling or unevenness. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Delivery superking bed,headboard and mattress

The delivery service was on point with regular updates through the day via calls or tex messages, keeping me in the loop.The service was friendly and on time.want to thank Charlie and chichi for delivering bedbase, headboard and mattress safely to my property on 19/6/26.and also for building it together. Excellent job,giving a rateing of 10/10

June 19, 2026
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Reply from Bensons For Beds - Bedford

We are so pleased to hear about your excellent delivery experience and that our team provided such great service. It's wonderful that you were kept informed and that everything was handled safely and efficiently. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Great service in store when choosing…

Great service in store when choosing and ordering and again when delivered. Such great service which makes the whole process so much easier.
So far we are really enjoying our new mattress and bed frame. Highly recommend benson for beds

May 17, 2026
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Reply from Bensons For Beds - Bedford

We're so pleased you received great service throughout your experience. It's wonderful that you are enjoying your new mattress and bed frame! Thank you for your high recommendation.

Team Bensons

Rated 5 out of 5 stars

Very helpful sales assistant

Very helpful sales assistant. Understood clearly our needs and was very knowledgeable about all available product offerings

June 7, 2026
Unprompted review
Bensons For Beds - Bedford logo

Reply from Bensons For Beds - Bedford

We're so pleased our sales assistant was helpful and knowledgeable, understanding your needs. Thank you for your kind feedback.

Team Bensons

Rated 5 out of 5 stars

Mattress purchasesales person was very knowledgable…

The sales person was very knowledgable and advised us on all the beds and left us to test them and make a decision and when we were ready he came back to us

June 8, 2026
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Reply from Bensons For Beds - Bedford

We're so pleased you found our team knowledgeable and appreciated the space to make your decision. Thank you for your positive feedback!

Team Bensons

Rated 5 out of 5 stars

Excellent Advice With Great Delivery and Installation

Excellent advice on the pros and cons of different bed frames, choice of materials and matching headboards.

Delivered and fully assembled on the date requested, and in the time slot given. Friendly staff from the shop floor through to the delivery.

Now looks something you might see in a hotel, stunning.

June 4, 2026
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Reply from Bensons For Beds - Bedford

We're so pleased to hear you received excellent advice and found the perfect bed. It's wonderful that our team provided such friendly service and that your new bed looks stunning!

Team Bensons

Rated 1 out of 5 stars

Not happy as product purchased is…

Not happy as product purchased is always damaged on arrival or is faulty and then trying to get resolved I have to go through hoops on the call line and I am being asked to try and manage myself when lights are not working by the help desk

June 1, 2026
Unprompted review
Bensons For Beds - Bedford logo

Reply from Bensons For Beds - Bedford

Thank you for your review and I am really sorry to hear about this. If you reach out to our customer service team on enquiries@bensonsforbeds.co.uk, or 0333 222 6800, our care team will have a look into this to resolve this for you

Team Bensons

Rated 5 out of 5 stars

Great service

Great service, excellent bed, the advice and help given by the manager - Maz - was excellent, really felt confident in buying the bed and very happy with the end product.

May 23, 2026
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Reply from Bensons For Beds - Bedford

We're so pleased you received great service and excellent advice, which made you feel confident in your purchase. We're glad you're very happy with your new bed!

Team Bensons

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