An over all great experience. From Marcus in the store to the guys delivering. Kept informed through out. Marcus was extremely helpful explaining as we tried several mattresses. Delivery drivers wer... See more
Location
Switch locationUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They come highly recommended especially the Bedford branch From the onset they were very helpful. They listened to what we required and made excellent recommendations. Kept us updated about the deli... See more
It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... See more
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... See more
Company replied
Company details
About Bensons For Beds - Bedford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, United Kingdom
- 1234419486
4.8
Excellent
375 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cameron and Barry who put delivered and…
Cameron and Barry who put delivered and installed my bed, were friendly respectful and very punctual. Very happy
April 5, 2026
Reply from Bensons For Beds - Bedford
Thank you for your feedback! 😊 We’re delighted to hear Cameron and Barry were friendly, respectful, and right on time when delivering and installing your bed. It’s great to know you’re very happy with the service—enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Smooth journeyKnowledgeable service in the showroom
Knowledgeable service in the showroom, delivery updates and time slots. Fast and efficient setting up new mattress and removing the old one.
March 25, 2026
Reply from Bensons For Beds - Bedford
Thank you for the great feedback! 😊 We’re really pleased to hear you received knowledgeable help in the showroom, clear delivery updates, and quick, efficient service on the day. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Maz was brilliant as usual
Maz was brilliant as usual. Whole family has bought furniture from him and he has always been supportive
March 23, 2026
Unprompted review
Reply from Bensons For Beds - Bedford
Thanks for the lovely review! Maz really is a star — always supportive and always looking after the whole family. He’ll be chuffed to know you all keep coming back!
Thanks for choosing us,
Megan at Customer Care
Friendly staff instore and delivery…
Friendly staff instore and delivery team. Professional and courteous, communication was clear and concise throughout our entire experience.
March 20, 2026
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you so much for giving us 5 stars Diane! We’re really glad to hear both our in‑store team and delivery team were friendly, professional, and courteous. It’s great to know communication was clear and consistent throughout your entire experience. We truly appreciate your feedback,
Megan at Customer Care! 😊✨
Really good team no pressure selling
Really good team no pressure selling - delivery team were awesome
March 19, 2026
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you so much for giving us 5 stars Vicki! We’re really glad to hear you found the team great with no pressure at all, and that the delivery crew were awesome. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Max was awrsome
Maz was super helpful right from us walking in the door, He left us to look around then when asked he gave us all the info we needed. We ended up purchasing a mattress in stock and he helped arrange same day delivery.
March 20, 2026
Reply from Bensons For Beds - Bedford
Thanks for the great review Mrs Hunt! Maz sounds like he nailed the perfect balance of giving you space and being super helpful when needed. So glad you found the right mattress — and same‑day delivery is always a win!
Sleep well,
Megan at Customer Care💜
Fabulous sales guy in store
The person we dealt with in-store made our purchase great! Excellent knowledge of all mattresses for sale and was patient in helping us make a decision. We ended up buying 3!!
Will definitely use this company again!
March 12, 2026
Reply from Bensons For Beds - Bedford
Thank you so much Mr and Mrs Valerio! We’re thrilled to hear that your in‑store experience was so positive. It’s wonderful that our colleague’s knowledge, patience, and support helped you feel confident in your choices — and buying three mattresses is quite the compliment! We truly appreciate your trust and look forward to welcoming you back again in the future,
Megan at Customer Care💤
Unequalled service. Staff were superb from purchase to…
Staff were superb from purchase to installation
March 14, 2026
Reply from Bensons For Beds - Bedford
Anne Penning,
We appreciate your fantastic review! We are so pleased the staff were superb from your purchase all the way through to installation.
Team Bensons - Jessica
Brilliant from start to finish the…
Brilliant from start to finish the process of buying a mattress was great, the salesman was professional and friendly, the order tracking and emails was very easy to use and finally the delivery was flawless the guys were also friendly and professional got the mattress to the bedroom with no issues, unpacked it, set it up, took the old mattress away job done Perfect!
March 6, 2026
Reply from Bensons For Beds - Bedford
Debbie Koncewicz,
We're so happy to hear about your brilliant mattress buying experience! It's great that the salesperson was professional and friendly, the order tracking easy to use, and the delivery flawless. We appreciate you sharing your positive feedback about our team's friendly and professional service.
Team Bensons
Prompt and efficient
All items were as ordered and delivered ahead of time by about 10 minutes. All old. Bed parts taken away as planned. Quick clean and efficient.
March 2, 2026
Reply from Bensons For Beds - Bedford
Peter,
We're happy to hear that your order arrived ahead of schedule and that the old parts removal was quick and efficient. Thank you for your positive feedback!
Team Bensons
Friendly helpful staff .
February 28, 2026
Reply from Bensons For Beds - Bedford
Thank you for your lovely feedback — we’re so pleased to hear you found our staff friendly and helpful.
Megan at Customer Care
Very helpful in store
Very helpful in store . Very tolerant when asked questions about the product.
March 4, 2026
Reply from Bensons For Beds - Bedford
Mrs Jacklin,
We're so glad to hear that our in-store assistance was helpful and that our team was patient answering your questions about the product.
Team Bensons
Reply from Bensons For Beds - Bedford
Mr Vee Hon Ip Piang Siong,
We're happy to hear that our service met your needs. Thank you for your feedback.
Team Bensons
Excellent customer service!
The assistant in store was patient and helpful. She asked relevant questions enabling my elderly mum to make an informed choice from the large selection of mattresses on display.
The delivery process was exactly as described. The delivery staff were courteous and friendly
February 11, 2026
Unprompted review
Reply from Bensons For Beds - Bedford
We're glad to hear that our team member was patient and helpful, enabling your mum to make an informed choice. We appreciate that the delivery process and staff met your expectations. Thank you for your positive feedback!
Good experience let down by damage on the bed which we waited 7 weeks for
The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself was on the day expected and within the timeslot provided. When we opened the boxes to build the bed, the frame was scratched so I phoned the store but as it was Saturday no one could help me until Monday so I now need to see what we can do - obviously lack of quality control checking the items before packing
February 15, 2026
Reply from Bensons For Beds - Bedford
We appreciate you sharing your experience. We're glad the in-store experience and delivery updates met your expectations. We're sorry to hear about the scratch on the bed frame and the difficulty reaching someone on Saturday. We'll look into our quality control process. Please contact us on Monday so we can assist you further.
Stewart - Bensons Team
Can't fault the experience
Can't fault the experience, from the shop to the delivery it was so easy. The delivery guys were so helpful and got the bed in my room around a fairly difficult staircase with ease!
February 13, 2026
Reply from Bensons For Beds - Bedford
We're happy to hear that your experience, from our shop to the delivery, was so easy. It's also great to know our delivery team was helpful navigating the staircase!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
The sales person was excellent
The sales person was excellent, he was professional, knowledgeable and not too pushy.
We spent more than intended due to his excellent approach
February 4, 2026
Reply from Bensons For Beds - Bedford
We appreciate your feedback! We're happy to hear that our sales team member was professional, knowledgeable, and helpful, making your experience excellent.
Thanks again for your support—it means a lot!
Megan at Customer Care
Excellent Customer Service from the Manager…
From the very beginning Mas the Manager at Bedford went above and beyond to assist us .
I can not thank him enough for sorting out our problems and providing us with an excellent outcome .
Thank you Mas .
February 3, 2026
Unprompted review
Reply from Bensons For Beds - Bedford
We're so happy to hear that our Bedford team provided excellent assistance and helped resolve your issues. We appreciate your positive feedback and thank you for sharing your experience!
Online order for adjustable bed
I ordered an adjustable bed online for my parents due to health issues - my dad has parkinsons and dementia and my mum has chronic physical disabilities, both in their 70s. We had the bed delivered in two parts, the headboard coming direct from Bensons, the actual bed direct from the manufacturers. The delivery team who delivered the headboard were absolutely lovely, but were surprised to only be delivering just the headboard. The team who delivered the bed weren't quite as friendly, my mum asked would they mind putting the headboard in position against the wall, no need to fix to the bed as it was a floorstanding one. One of the guys replied 'it's not our job to do this, its Bensons'. Even if it wasn't out of kindness seeing my parents couldn't manage this themselves and the fact they were assembling the bed anyway they could have put the headboard in place. Everything else about the service was good, the communications about the delivery progress and delivery window was adhered to and everyone managed to get all parts delivered on the same day which was appreciated and there were phonecalls half hour before too, so couldn't fault any of that. My parents are very happy with the bed, its very good quality and very comfortable. The score would have been 5, but the bed delivery team failed in my opinion for lack of not only customer service, but on kindness and empathy.
January 28, 2026
Unprompted review
Reply from Bensons For Beds - Bedford
Thank you so much for taking the time to share such a detailed review. We’re really pleased to hear that the ordering process, communication, and delivery timings all went smoothly, and that your parents are happy with the comfort and quality of their new adjustable bed — that means a lot to us.
We’re truly sorry, however, to hear about the experience with the bed delivery team. Given your parents’ health needs, a little kindness and empathy would have made a big difference, and we completely understand why this affected your overall experience. While certain delivery teams have specific tasks they’re required to follow, we absolutely agree that the situation could have been handled with more care and consideration. Your feedback is incredibly valuable and will be passed along so we can make sure this is addressed.
Thank you again for sharing your thoughts — we really appreciate it, and we’re glad the bed itself is proving to be comfortable and supportive for your parents,
Megan at Customer Care💛
Excellent experience and quality
Excellent experience from selecting our bed to delivery and assembly. Cannot find any faults with Benson's whatsoever. Highly recommended.
January 30, 2026
Reply from Bensons For Beds - Bedford
We're happy to hear about your excellent experience, from selecting your bed to delivery and assembly. We appreciate your recommendation,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.