All shop and delivery personnel were polite and efficient. However, delivery was delayed by 20 days. (The fault of Brexit and not Bensons as some parts were made in Europe). When we asked about help w... See more
Company replied
Unit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE Biggleswade, Bedfordshire, GB
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All shop and delivery personnel were polite and efficient. However, delivery was delayed by 20 days. (The fault of Brexit and not Bensons as some parts were made in Europe). When we asked about help w... See more
Company replied
Bensons -Biggleswade. Staff very pleasant and helpful. One of the things I liked was that they didn’t pressure you whilst I looked around the showroom. I would recommend them very much
I had read a quite a few negative reports so was a bit concerned. As it turned out so far everything has been perfect. I altered my order which they dealt with fine. They arranged a day and time to de... See more
Brilliant old fashion service. Mattress taken to bedroom by the very polite delivery guys.i didn't need them to unwrap it as im in the middle of decorating.
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Unit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE, Biggleswade, Bedfordshire, United Kingdom
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My wife and I visited the Biggleswade store to buy a complete bed set. What a charming gentleman served us. He was friendly and knowledgeable and took all the time we needed without rushing us. We are looking forward to receiving our bed in four weeks time. If the delivery and assembly people are as good we shall be delighted.
The gentleman who served me was extremely helpful , and sold me the exact product that I was looking for within my budget. Excellent service .
We visited the branch just to enquire on delivery times for a specific mattress we wanted. Was told it was actually in stock and we could hold it if we left a deposit. First class service.
We felt Mohamed was a very knowledgeable member of staff. He was willing to listen and understand our needs. We were very happy customers.
Went to Biggleswade branch today and found Sultan to be very helpful. He gave us advice, and showed us a few options of mattresses which matched our criteria. We have chosen a matress that was very comfortable and cooling. Added bonus there was an offer of free gel pillows as well. Win win
Helpful customer service and advice regarding purchasing of a mattress
Unfortunately, my bed frame broke after nearly 2 years, although with protection it was covered and customer services sorted out for me to get a new one. Whilst it was handled by customer services, I just wanted to give a big shoutout to Mumin at the Biggleswade store for his excellent personal customer service. He took over sorting out the finer details and made it so easy for me, preventing me from having to send more emails back and forth or make more phonecalls. Personal customer service at it's finest!! Thankyou so much Mumin!! 😊
Great range of mattresses, divans, pillows, etc. Nice, spacious showroom
Excellent service from friendly, non pushy staff who made me feel comfortable to browse around in my own time and were very helpful and knowledgeable when I needed their help.
Thank you for helping me choose and purchase my perfect mattress and have it delivered as per my requirements.
Very satisfied with their customer service and attention to detail.
Highly recommended
The manager was very helpful in helping me choose the right mattress for me
Helpful staff assisting in us with our purchase
The man showed me everything I asked for. He was very reliable.
Mohamed was extremely helpful and very patient with myself, my elderly parents, and also managed to involve my 12 year old too which was great because the mattress was for her.
Mohamed Hanif was very friendly, helpful and knew which mattress would suit my 77 year old mum.
He showed her various alternatives at different price ranges to demonstrate why paying more for the Eve hybrid mattress was the best one for her.
Very happy with the customer service I received from MASON. He was very helpful in helping me choose a bed frame and mattress. I would highly recommend’Bensons For Beds’.
Myself and my husband recently purchased a new mattress from the Biggleswade store and was so pleased with the customer service we recieved from Sultan. He listened to what problems I was having sleeping because of my back issues and instantly was able to guide us to a few types of mattresses that he felt would be the most suitable. He gave us time and space to try out and discuss our opinions. There was no time restraints or pressuring us which was so appreciated as for us it was not only a major health issue purchase but a big financial one also. We will definitely be using bensons for beds at Biggleswade again for any future bedroom furniture purchases and will be recommending to our family and friends.
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